Restaurant Hospitality Management Certification Level 2

15 Hour Online CPD Accredited Course With Tutor Support.

Active Recruitment Ltd


£79 inc VAT
Study method
Online, self-paced
15 Hours
Access to content
Lifetime access
No formal qualification
15 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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The Restaurant Hospitality Management Level 2 course provides team members with information, skills and advice, to help them fulfil their role as a restaurant manager and exceed their clients' service expectations.


15 CPD hours / points
Accredited by The CPD Certification Service


Upon completion of the course, team members will have the competence to work as a restaurant manager at a 5-star hotel or in a local eatery.

What’s Covered in the Course?

  • An introduction to the front-of-house function of a restaurant;
  • The role of a restaurant manager in all types of restaurants, anywhere in the world;
  • The different types of restaurant establishments and their layouts;
  • The importance of excellent customer service within the hospitality industry;
  • How to deal with customer complaints in a calm and effective manner, in order to ensure that the customer will return in the future;
  • Know your drinks: a comprehensive knowledge of beverages and how to serve them;
  • Know your food: the importance of knowing every item on the menu, what is in each dish and the causes and effects of food allergies;
  • Restaurant licensing laws: this covers age verification and what you can accept, in order to verify the age of customers on licensed premises;
  • Restaurant system checklists: what checklists are needed, how to put them in place and how to monitor them, to ensure that the restaurant runs smoothly and cost-effectively;
  • Health and safety laws associated with a restaurant, from front-of-house to the kitchen; food safety and storage;
  • Restaurant terminology that is commonly used in the industry.

What are the Benefits of the Course?

    • Improved career prospects for the employee, combined with greater competence and confidence for those already working within the industry;
    • The 21 online modules are accessible on any device, so the team member can study from anywhere with an internet connection, using a PC, laptop, tablet or smartphone;
    • An industry-recognised certification, with online support to guide and assist the employee throughout the course;
    • An accessible and comprehensive syllabus;
    • No entry requirements –restaurant experience is not a prerequisite to your staff member completing the course.


Internet access

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