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Restaurant Hospitality and Management Diploma – CPD Certified

Student Discount Card Eligible | Lifetime Access | Online certified training |Online certificate and exam included


£299 inc VAT
Or £49.83/mo. for 6 months...
Study method
Online, self-paced
No formal qualification
15 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

692 students purchased this course

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Our Restaurant Hospitality and Management Diploma is the Best Selling online Restaurant Hospitality and Management Diploma and has been given the CPD Certification and is the perfect course for anyone looking to work in the restaurant and catering industry or develop their existing knowledge in this thriving sector.

This course covers everything you need to know from Front-of-House Hospitality through to the role of a restaurant manager and this accredited course is packed in to 21 modules (TRIPLE the amount of modules to similar courses) teaching you everything you need to succeed in this profession. The course can be studied part time and you can study at your own pace.

The comprehensive syllabus is supported by our experienced tutors who are there to help you through email 24/7. Once you pass the multiple choice exam at the end of the course your qualification will be recognised and can be checked for validity on our dedicated website. More Key features about our Restaurant Hospitality and Management Diploma

  • Lifetime Access to your course
  • The price you pay Reed is for the whole course including final exam
  • No hidden fees
  • CPD certificate upon successful completion
  • Tutor Support Monday - Friday

** When purchasing this course you will be eligible to apply for the XO Student Discount Card!! You can save on brands such as New Look, Disney, ASOS, Hotels, Miss Selfridge , Domino’s and many more.**


15 CPD hours / points
Accredited by The CPD Certification Service

Course media


Module 1 Introduction to Front-ofHouse Hospitality

In short, with this module, you will learn:

  • How to provide the best possible customer service at all times.
  • How the way you dress affects how you are perceived.
  • How to be professional even when the customer is being awkward.
  • How to look at your body language and understand how you come across.
  • Plus much more...

Module 2 The Role of Restaurant Manager With this module, you will learn the following:

  • How the restaurant manager deals with the business side of the restaurant.
  • How the manager deals with the front-of-house.
  • How the manager deals with the general housekeeping.
  • How the manager has to contend with customer issues.
  • Plus much more...

Module 3 Types of Dining Establishments, Restaurant Layouts, and Decor. At this point, you will learn about the following:

  • The different types of dining establishments.
  • How this changes your management style.
  • How to deal with different restaurant layouts.
  • How to divide staff to cope with the layout.
  • Plus much more...

Module 4 Customer Service In this module, you will learn the following:

  • How to meet and greet customers.
  • How to take reservations.
  • How to correctly seat people.
  • How to take their orders.
  • Plus much more...

Module 5 Dealing with Customer Complaints In this module, you will learn the following:

  • How to address the customer with their initial complaint.
  • A step by step guide on how to handle the situation.
  • How you must act on a personal level to address their issues.
  • How to adequately resolve the situation.
  • Plus much more...

Module 6 Know Your Drinks In this module, you will therefore learn:

  • The basics of different drinks.
  • Which wine works best with which food.
  • How to serve drinks correctly.
  • How to give advice on drinks to customers.
  • Plus much more...

Module 7 Know Your Food In this module, you will learn the following:

  • Understanding the menu.
  • Dealing with starters.
  • Dealing with meat dishes.
  • Dealing with fish dishes.
  • Plus much more...

Module 8 Restaurant Licensing Laws In this module, you will learn the following:

  • The importance of the laws.
  • The need for an age verification process.
  • How to ask for ID.
  • The age verification laws.
  • Plus much more...

Module 9 Building Guest Services Around Excellence So, in this module, the focus will be on the following points:

  • The areas where excellence is required.
  • How to take guests into consideration.
  • Dealing with feedback.
  • Announcing the changes that have been made.
  • Plus much more...

Module 10 A Restaurant System of Checklists So, in this module, you will learn the following:

  • The importance of checklists.
  • Where checklists should be used.
  • What should appear in them.
  • Who should be in charge of individual areas.
  • Plus much more...

Module 11 The Importance of Team Work. In this module, you will learn the following:

  • Why team work is important.
  • How to build a good team.
  • How to hire the correct staff.
  • How to create a positive working environment.
  • Plus much more...

Module 12 Health and Safety Laws In this module, you will learn the following:

  • The basics of the health and safety laws.
  • How they apply to the restaurant.
  • What to do when an incident occurs.
  • Plus much more...

Module 13 Health, Safety and Restaurant Management Student Objectives:

  • To learn about different bacterium that cause food poisoning
  • To understand the importance of restaurant sanitisation
  • To learn how to keep food safe in storage
  • To understand how to write a health and safety policy
  • Plus much more...

Module 14 Dealing with Inspections Student Objectives:

  • To learn about the different inspections that a restaurant may undergo
  • To learn about the inspection process
  • To learn about what to expect from the inspection process
  • To understand the restaurant's obligations to comply with inspection results
  • Plus much more...

Module 15 Digital Technology and Restaurant POS Systems Student Objectives:

  • To understand the basics of POS systems
  • To learn about POS system features
  • To learn about the latest POS technology
  • To understand how to choose a POS system for a restaurant
  • Plus much more...

Module 16 Dealing With Staff Student Objectives:

  • To learn about hiring staff and management
  • To learn about training employees
  • To learn about writing an employee handbook
  • To learn about creating an employee uniform
  • Plus much more...

Module 17 Planning and Pricing a Menu Student Objectives:

  • To learn how to research a menu
  • To learn basic guidelines for putting together a menu
  • To understand the importance of being able to engineer a menu
  • To learn how to price a menu correctly
  • Plus much more...

Module 18 Restaurant Operations Student Objectives:

  • To learn about how to create a restaurant budget
  • To learn how to cut food costs
  • To understand how energy costs affect a restaurant's profits
  • To learn about leasing restaurant equipment
  • Plus much more…

Module 19 Upselling Strategies Student Objectives:

  • To understand the importance of training servers to upsell
  • To understand the importance of having a comprehensive understanding of the menu
  • To understand the importance of taking social cues when upselling products
  • To learn about different types of upselling strategies
  • Plus much more...

Module 20 Restaurant Entertainment and Music Licensing Student Objectives:

  • To understand why entertainment and music licensing is necessary
  • To learn about the different licensing agencies
  • To understand entertainment and music licensing laws
  • To learn about when you require licensing for live entertainment
  • Plus much more...

Module 21 Restaurant Branding, Marketing, Promotions and Decor Student Objectives:

  • To understand how to find your brand's purpose
  • To know what goes into a restaurant brand
  • To learn how to create a mission statement for a restaurant
  • To learn how to promote a restaurant to the masses
  • Plus much more...

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Reed Courses Student Testimonial on our Diploma

Christopher Lynch - Belfast

A great, simple and comprehensive course

A great, simple and comprehensive course that covers all the basics of restaurant and hospitality management.

The modules are easy to work through along with the various assignments and worksheets included. With the website saving your progress as you go, it's quick and easy to return to where to left off making it very accessible and convenient.

Rachael Mccallie - Glasgow

Very interesting and it covered everything I need to know

I Thoroughly enjoyed this whole course .. from start to finish. I found it all very interesting and it covered everything I need to know to kick start my career!

Thank you so much. ! I passed! Very good length of modules and great test at the end. Thanks again

Amparo Santos - Erith

Fantastic, really I recommend this course on Restaurant Management. Everything is very easy and detailed. I am very happy with my new Diploma.

I'm sure that will open more opportunities in the labour market.

Thank you so much for the support.


Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. Now more than ever people are using the internet while on the move so our course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

All tests are online and are taken either during or after the course, these are included in the price.

Career path

With experience, you could become a regional manager or hotel manager.

You could also set up your own restaurant.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.