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Free PDF Certificate included, Free COVID-19 Course I Free Retake Exam | No Hidden Fees | Lifetime Access

Training Express Ltd


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£10 inc VAT (was £125)
Offer ends 30 November 2021
Study method
Online, self-paced
5 hours
Access to content
Lifetime access
No formal qualification
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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***Special Discount - Use code BLKFRIDAY10 for extra 10% off ***

***Free Leadership Course***

Receptionist course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Receptionist course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Receptionist - Key Features of the Receptionist Course :

Our trusted, high quality and affordable Receptionist course trains individuals to become experts in their field.

  • Receptionist - Instant e-certificate and hard copy dispatch by next working day
  • Receptionist - Fully online, interactive course with audio voiceover
  • Receptionist - Developed by qualified professionals in the field
  • Receptionist - Self-paced learning and laptop, tablet, smartphone-friendly
  • Receptionist - 24/7 Learning Assistance
  • Receptionist - Discounts on bulk purchases

*** Additional Gifts ***

Receptionist - Free Coronavirus (COVID-19) Awareness Course

  • Receptionist - Demonstrate knowledge of how COVID-19 emerged
  • Receptionist - Understand how COVID-19 spreads and how to prevent it from spreading
  • Receptionist - Identify the symptoms of COVID-19 and which groups of individuals are most at risk
  • Receptionist - Comply with government health guidelines and maintain excellent hygiene
  • Receptionist - Free E - Certificate included

Receptionist - Free Leadership Course

  • Receptionist - Introduction to Leadership
  • Receptionist - Qualities of a Good Leader and Leadership
  • Receptionist - Creativity in Leadership
  • Receptionist - Leadership Skills and Competencies

*** (Offer Ends Soon) ***

Course media


Course Curriculum of Receptionist

The detailed curriculum outline of our Receptionist course is as follows:


Receptionist - Module 01: Introduction to Reception and Receptionist

  • Receptionist - Job Requirements and Work Environment
  • Receptionist - 21st Century Skills for a Receptionist
  • Receptionist - Duties and Responsibilities
  • Receptionist - Cover Letter and Resume for Receptionist
    • Receptionist - Format of a Receptionist Cover letter
    • Receptionist - Tips for Writing an Effective Cover Letter
  • Receptionist - Summary
  • Receptionist - Assessment

Receptionist - Module 02: Business Telephone Skills

  • Receptionist - Telephone Etiquette
  • Receptionist - Telephone Skills
    • Receptionist - Taking & Transferring Calls
    • Receptionist - Taking Messages
  • Receptionist - Telephone Courtesy Tips
  • Receptionist - Domestic and International Calls
  • Receptionist - Voice-Mail Courtesy
  • Receptionist - Summary
  • Receptionist - Assessment

Receptionist - Module 03: Mail Services and Shipping

  • Receptionist - The Office Mail
  • Receptionist - Mailing and Shipping Details
    • Receptionist - Maximum Weight and Dimensions
    • Receptionist - Addressing
    • Receptionist - Wrapping and Packaging
  • Receptionist - Royal Mail Services
    • Receptionist - Universal Service
    • Receptionist - Special Delivery
  • Receptionist - Alternatives to Royal Mail
  • Receptionist - Summary
  • Receptionist - Assessment

Receptionist - Module 04: Time Management

  • Receptionist - Introduction to Time Management
  • Receptionist - Aspects of Time Management

o Receptionist - Effective Planning

o Receptionist - Setting Goals and Objectives

o Receptionist - Setting Deadlines

o Receptionist - Delegation of Responsibilities

  • Receptionist - Prioritising the Workload

o Receptionist - Activity List

o Receptionist - Action Plans

o Receptionist - To-do Lists

  • Receptionist - Overcoming Procrastination
  • Receptionist - Managing Deadlines
  • Receptionist - Effective Time Management at the Workplace
  • Receptionist - Multitasking
  • Receptionist - Summary

Receptionist - Module 05: Record Keeping and Filing Systems

  • Receptionist - Keeping Accurate Records
  • Receptionist - Filing Systems

o Receptionist - Alphabetical System

o Receptionist - Subject System

o Receptionist - Subject Index

  • Receptionist - How to Alphabetise for Filing and Indexing

o Receptionist - Individual or Personal Names

o Receptionist - Company or Business Names

o Receptionist - Miscellaneous

  • Receptionist - Handling Confidential Documents

o Receptionist - What is Confidentiality

o Receptionist - Confidential Electronic Documents

o Receptionist - Confidential Paperwork

  • Receptionist - Computer File Organising

o Receptionist - Document Library

o Receptionist - Naming Files

o Receptionist - Sorting and Grouping

o Receptionist - Shortcuts

o Receptionist - Backing Up Files

  • Receptionist - Summary
  • Receptionist - Assessment

Receptionist - Module 06: Organisational Skills

  • Receptionist - Organising Daily Work
  • Receptionist - Organising Workplace
  • Receptionist - Organising Resources
  • Receptionist - Organising Tools
  • Receptionist - Cultivating Organisational Habits
  • Receptionist - Summary
  • Receptionist - Assessment

Receptionist - Module 07: Communication Skills

  • Receptionist - Effective Listening Skills
  • Receptionist - Verbal Communication

o Receptionist - Written Communication

o Receptionist - Oral Communication

  • Receptionist - Non-Verbal Communication
  • Receptionist - Communication Strategies
  • Receptionist - Summary
  • Receptionist - Assessment

Receptionist - Module 08: Customer Service

  • Receptionist - Introduction To Customer Service
  • Receptionist - The Power of Positive Thinking in Customer Service
  • Receptionist - Types of Difficult Customers and How to Help them
  • Receptionist - How to Deal with Difficult Customers
  • Receptionist - Aspects of Phone Etiquette
  • Receptionist - Using Proper Phone Language
  • Receptionist - Eliminate Phone Distractions
  • Receptionist - Inbound Calls
  • Receptionist - Outbound Calls
  • Receptionist - Handling Rude or Angry Callers
  • Receptionist - Handling Interoffice Calls
  • Receptionist - Summary
  • Receptionist - Assessment

Receptionist - Module 09: Effective Planning and Scheduling

  • Receptionist - Work Breakdown Structure
  • Receptionist - Project Planning
  • Receptionist - Risk Management
  • Receptionist - Summary
  • Receptionist - Assessment

Receptionist - Module 10: Core Skills Required

  • Receptionist - Self-Management
  • Receptionist - Time Management
  • Receptionist - Organising and Planning
  • Receptionist - Communication

Receptionist - Module 11: Self-Management (I)

  • Receptionist - Solving Problems on Your Own
  • Receptionist - Being and Staying Motivated
  • Receptionist - Not Abusing Freedom
  • Receptionist - You and Only You are Accountable

Receptionist - Module 12: Self-Management (II)

  • Receptionist - Recognising and Removing Bad Habits
  • Receptionist - Reflecting on Mistakes and Learning from Them
  • Receptionist - Establishing Good Habits
  • Receptionist - Being Assertive with Yourself

Receptionist - Module 13: Time Management (I)

  • Receptionist - Building a Little Flexibility into Your Schedule
  • Receptionist - Identifying and Removing Time Wasters
  • Receptionist - Working with Time Zones
  • Receptionist - Using Free Time Wisely

Receptionist - Module 14: Time Management (II)

  • Receptionist - The Urgent/Important Matrix
  • Receptionist - Setting and Sticking to Deadlines
  • Receptionist - The Glass Jar: Rocks, Pebbles, Sand and Water
  • Receptionist - Recognising When You are Procrastinating

Receptionist - Module 15: Organizing and Planning (I)

  • Receptionist - Planning for Additional Stress
  • Receptionist - Knowing When to Seek Help
  • Receptionist - Being Proactive - Not Reactive
  • Receptionist - Establishing Priorities and Attainable Goals

Receptionist - Module 16: Organizing and Planning (II)

  • Receptionist - Setting Up Your Home Office
  • Receptionist - Removing Unneeded or Distracting Items
  • Receptionist - When Technology Fails
  • Receptionist - Developing a Normal Working Day

Receptionist - Module 17: Communication (I)

  • Receptionist - Staying in the Loop
  • Receptionist - Using the Correct Medium
  • Receptionist - Being Clear and to the Point
  • Receptionist - Virtual Communication can be Impersonal

Receptionist - Module 18: Communication (II)

  • Receptionist - Open and Frequent Communication
  • Receptionist - Sharing Your Information
  • Receptionist - Having a Collaborative Attitude
  • Receptionist - Setting Expectations with Family and Friends

Receptionist - Module 19: Additional Challenges

  • Receptionist - Building Trust and Rapport
  • Receptionist - Feeling Isolated
  • Receptionist - Always in the Office
  • Receptionist - Lack of or Less Feedback


All of our courses, including this Receptionist course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.


Once you’ve successfully completed your Receptionist course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.


At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Who is this course for?

Anyone with a knack for learning new skills can take this Receptionist course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.