Skip to content


** Bundle Of 3 Courses ** | FREE e-Certificate, Transcript & Student ID are Included | Tutor Support | Lifetime access



£24 inc VAT
Study method
Online, self-paced
7 hours
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

10 students purchased this course

Add to basket or enquire


** Digital Certificate, Transcript and student ID all included in the price **

Fast track your career as a Receptionist and learn best practices and skills for working in a medical environment.

This Receptionist Diploma Bundle consists the following courses:

  • Course 1: Receptionist Diploma
  • Course 2: Administrative Management
  • Course 3: Quality Management

The Receptionist Diploma is ideal for anyone taking their first steps towards a career in medical administration. You will broaden your knowledge of national health services and the responsibility of the role, gaining a wide range of industry-related skills.

This course is the perfect introductory training program for anyone looking to kickstart a career in this field. Get certified with new professional skills and earn an industry-recognised qualification!

Easily learn the skills and knowledge you desire in Receptionist with our Receptionist Diploma, you get an unparalleled learning experience with us and you get a digital certificate, transcript and a student ID card all included with the course price.

What makes us the go to choice for people who want to learn about Receptionist is our dedication and commitment to providing you with the best service possible. You will get unlimited access to the Receptionist Diploma, no matter where you are in the world you will be able to access your Receptionist Diploma any time you want.

Should you have any questions while studying this Receptionist Diploma, our experienced tutors and mentors will answer them via email and live chat.

With the original certificate you get after completing your Receptionist Diploma you will gain the CPD qualifications that will help you succeed out in the world and in your career.

With our Student ID card you will get discounts on things like music, food, travel and clothes etc.

Enrol in our Receptionist Diploma today and start learning.

Why buy this Receptionist Diploma?

  1. Unlimited access to all 3 courses for forever
  2. Digital Certificate, Transcript and student ID all included in the price
  3. Absolutely no hidden fees
  4. Directly receive CPD accredited qualifications after course completion
  5. Receive one to one assistance on every weekday from professionals
  6. Immediately receive the PDF certificate after passing
  7. Receive the original copies of your certificate and transcript on the next working day
  8. Easily learn the skills and knowledge from the comfort of your home


10 CPD hours / points
Accredited by CPD Accreditation Group

Course media


Course Curriculum

** Receptionist Diploma **

Receptionist - Module 1: Introduction to Reception and Receptionist

  • Receptionist - Introduction to the Module
  • Receptionist - Topics to be Covered
  • Receptionist - Job Requirements and Work Environment
  • Receptionist - 21st Century Skills for a Receptionist
  • Receptionist - Duties and Responsibilities
  • Receptionist - Cover Letter and Resume for Receptionist
  • Receptionist - Summary

Receptionist - Module 2: Business Telephone Skills

  • Receptionist - Telephone Etiquette
  • Receptionist - Telephone Skills
  • Receptionist - Telephone Courtesy Tips
  • Receptionist - Domestic and International Calls
  • Receptionist - Voice-Mail Courtesy
  • Receptionist - Summary

Receptionist - Module 3: Representing Your Boss and Company

  • Receptionist - Competence
  • Receptionist - Professionalism
  • Receptionist - Reflecting Brand Values
  • Receptionist - Working Toward Company Objectives
  • Receptionist - Summary

Receptionist - Module 4: Mail Services and Shipping

  • Receptionist - The Office Mail
  • Receptionist - Mailing and Shipping Details
  • Receptionist - Royal Mail Services
  • Receptionist - Alternatives to Royal Mail
  • Receptionist - Summary

Receptionist - Module 5: Travel Arrangements

  • Receptionist - Business Travel
  • Receptionist - Hotel Reservations
  • Receptionist - Transportation Reservations
  • Receptionist - Itinerary and Trip Checklist
  • Receptionist - International Travel
  • Receptionist - Summary

Receptionist - Module 6: Organising Meeting and Conferences

  • Receptionist - Meeting Arrangements
  • Receptionist - Types of Meeting
  • Receptionist - Corporate Minutes
  • Receptionist - Conferences
  • Receptionist - Planning Conferences
  • Receptionist - Preparing Conference Materials
  • Receptionist - During and After Conferences
  • Receptionist - Conference Notes
  • Receptionist - Summary

Receptionist - Module 7: Time Management

  • Receptionist - Introduction to Time Management
  • Receptionist - Aspects of Time Management
  • Receptionist - Prioritising the Workload
  • Receptionist - Overcoming Procrastination
  • Receptionist - Managing Deadlines
  • Receptionist - Effective Time Management at the Workplace
  • Receptionist - The Pareto Principle and Tips for Time Management
  • Receptionist - Multitasking
  • Receptionist - Summary

Receptionist - Module 8: Record Keeping and Filing Systems

  • Receptionist - Keeping Accurate Records
  • Receptionist - Filing Systems
  • Receptionist - How to Alphabetise for Filing and Indexing
  • Receptionist - Handling Confidential Documents
  • Receptionist - Computer File Organising
  • Receptionist - Summary

Receptionist - Module 9: Business Writing Skills

  • Receptionist - Structures of Business Documents
  • Receptionist - Structures of Other Official Documents
  • Receptionist - Editing and Proofreading
  • Receptionist - What does a Proofreader do?
  • Receptionist - Proofreading
  • Receptionist - Proofreading Symbols
  • Receptionist - Proofreading on Paper & Screen
  • Receptionist - Strategies to Check for Specific Errors
  • Receptionist - Editing & Proofreading Strategies
  • Receptionist - Electronic Revision
  • Receptionist - Summary

Receptionist - Module 10: Organisational Skills

  • Receptionist - Organising Daily Work
  • Receptionist - Organising Workplace
  • Receptionist - Organising Resources
  • Receptionist - Organising Tools
  • Receptionist - Cultivating Organisational Habits
  • Receptionist - Summary

Receptionist - Module 11: Communication Skills

  • Receptionist - Effective Listening Skills
  • Receptionist - Verbal Communication
  • Receptionist - Non-Verbal Communication
  • Receptionist - Communication Strategies
  • Receptionist - Summary

Receptionist - Module 12: Customer Service

  • Receptionist - Introduction To Customer Service
  • Receptionist - The Power of Positive Thinking in Customer Service
  • Receptionist - Types of Difficult Customers and How to Help them
  • Receptionist - How to Deal with Difficult Customers
  • Receptionist - Aspects of Phone Etiquette
  • Receptionist - Using Proper Phone Language
  • Receptionist - Eliminate Phone Distractions
  • Receptionist - Inbound Calls
  • Receptionist - Outbound Calls
  • Receptionist - Handling Rude or Angry Callers
  • Receptionist - Handling Interoffice Calls
  • Receptionist - Summary

Receptionist - Module 13: Effective Planning and Scheduling

  • Receptionist - Work Breakdown Structure
  • Receptionist - Deliverable & Phase-Based WBS
  • Receptionist - Steps for Creating WBS
  • Receptionist - Estimation Process and Resources Alignment
  • Receptionist - Increasing Estimation Accuracy
  • Receptionist - Task Dependencies
  • Receptionist - Project Planning
  • Receptionist - Risk Management
  • Receptionist - Summary

Receptionist - Module 14: Invoicing/Petty Cash

  • Receptionist - Financial Record Keeping
  • Receptionist - Invoice
  • Receptionist - Petty Cash
  • Receptionist - Budgeting
  • Receptionist - Summary
  • Receptionist - Assessment


After studying the course materials of the Receptionist Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8.

Who is this course for?

This Receptionist Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.


This Receptionist Diploma was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

This Receptionist Diploma is a great way for you to gain multiple skills from the comfort of your home. You can brighten up your CV while exploring the following jobs -

  • Receptionist
  • Receptionist Administrator
  • Medical Receptionist
  • Site Receptionist
  • School Receptionist
  • Dental Receptionist
  • Hotel Receptionist
  • Virtual Receptionist
  • Service Receptionist
  • Corporate Receptionist
  • Head Receptionist

Questions and answers

No questions or answers found containing ''.

Thompson asked:

could I access this course from a smartphone ?


Dear Thompson, Good morning. Yes, you can access this course from any smart device. Thanks

This was helpful. Thank you for your feedback.

Natalie asked:

What qualification do I get once I’ve completed this course and can I use a chrome book to do the work? Many thanks


Dear Nataile, With the original certificate you get after completing your ReceptionistCourse you will gain the CPD qualifications that will help you succeed out in the world and in your career. Yes, Sure

This was helpful. Thank you for your feedback.


Course rating
Leave a review

{{ getTruncatedSinglePointScore(item.OverallCourseRating) }} Star Review by {{ item.ReviewerName }} for {{ item.Title }}

{{ getLongDate(item.CreatedOn) }}
{{ item.Title }}
Reviewed by {{ item.ReviewerName }}
|Purchased {{ getHumanisedPassageOftime(item.PurchasedOn) }}
{{ item.ProviderName }} responded to this review
{{ getLongDate(item.ProviderResponseDate) }}
{{ results.length }} out of {{ totalResultsCount }} reviews


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.