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Level 5 Training Endorsed by The Quality Licence Scheme | FREE Assessment & Tutor Support



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£10 inc VAT (was £319)
Offer ends 06 December 2021
Study method
Online, self-paced
470 hours
Access to content
1 year
No formal qualification
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

295 students purchased this course

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With endorsement from The Quality Licence Scheme available for your portfolio, this Receptionist Course provides you with the perfect opportunity to advance your career and polish your Receptionist Course skills.

Follow your dreams by enrolling on the Receptionist course today and develop the experience, skills and knowledge you need to enhance your professional development. Receptionist will help you arm yourself with the qualities you need to work towards your dream job.

Study the Receptionist training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Receptionist course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.

This Receptionist course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Receptionist course through a mixture of instructional video lessons and online study materials.

Receive online tutor support as you study the Receptionist course, to ensure you are supported every step of the way.

Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Receptionist course. The Receptionist course is designed by industry experts and is tailored to help you learn new skills with ease.

The Receptionist is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Receptionist when it suits you. Access the Receptionist course modules from any internet-enabled device, including computers, tablets, and smartphones.

The Receptionist course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Receptionist now and start learning instantly!

What You Get Out Of Studying Receptionist With Janets

  • Full one-year access to Receptionist Course materials
  • Instant assessment results with the Receptionist
  • No hidden fees with the Receptionist
  • Full tutor support available from Monday to Friday with the Receptionist
  • Study the Receptionist at your own pace
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Gain a complete understanding of Receptionist
  • Accessible, informative modules taught by expert instructors
  • Get 24/7 help or advice from our email and live chat teams with the Receptionist
  • Study the Receptionist in your own time through your computer, tablet or mobile device
  • Improve your chance of gaining professional skills and better earning potential by completing the Receptionist

Course media


The Receptionist training course is delivered through Janets’ online learning platform. Access the Receptionist content from any internet-enabled device whenever or wherever you want to. The Receptionist course has no formal teaching deadlines, meaning you are free to complete the course at your own pace.


Receptionist Course Curriculum:

Receptionist Module 1: Introduction to Reception and Receptionist

  • Receptionist - Introduction to the Module
  • Receptionist - Topics to be Covered
  • Receptionist - Job Requirements and Work Environment
  • Receptionist - 21st Century Skills for a Receptionist
  • Receptionist - Duties and Responsibilities
  • Receptionist - Cover Letter and Resume for Receptionist
  • Receptionist - Summary

Receptionist Module 2: Business Telephone Skills

  • Receptionist - Telephone Etiquette
  • Receptionist - Telephone Skill
  • Receptionist - Telephone Courtesy Tips
  • Receptionist - Domestic and International Calls
  • Receptionist - Voice-Mail Courtesy
  • Receptionist - Summary

Receptionist Module 3: Representing Your Boss and Company

  • Receptionist - Competence
  • Receptionist - Professionalism
  • Receptionist - Reflecting Brand Values
  • Receptionist - Working Toward Company Objectives
  • Receptionist - Summary

Receptionist Module 4: Mail Services and Shipping

  • Receptionist - The Office Mail
  • Receptionist - Mailing and Shipping Details
  • Receptionist - Royal Mail Services
  • Receptionist - Summary

Receptionist Module 5: Travel Arrangements

  • Receptionist - Business Travel
  • Receptionist - Hotel Reservations
  • Receptionist - Transportation Reservations
  • Receptionist - Summary

Receptionist Module 6: Organising Meeting and Conferences

  • Receptionist - Meeting Arrangements
  • Receptionist - Types of Meeting
  • Receptionist - Summary

Receptionist Module 7: Time Management

  • Receptionist - Introduction to Time Management
  • Receptionist - Managing Deadlines
  • Receptionist - Summary

Receptionist Module 8: Record Keeping and Filing Systems

  • Receptionist - Keeping Accurate Records
  • Receptionist - Filing Systems
  • Receptionist - Summary

Receptionist Module 9: Business Writing Skills

  • Receptionist - Structures of Business Documents
  • Receptionist - Summary

Receptionist Module 10 :Organisational Skills

  • Receptionist - Organising Daily Work
  • Receptionist - Summary

Receptionist Module 11: Communication Skills

  • Receptionist - Effective Listening Skills
  • Receptionist - Summary

Receptionist Module 12: Customer Service

  • Receptionist - Introduction To Customer Service
  • Receptionist - Aspects of Phone Etiquette
  • Receptionist - Summary

Receptionist Module 13: Effective Planning and Scheduling

  • Receptionist - Work Breakdown Structure
  • Receptionist - Estimation Process and Resources Alignment
  • Receptionist - Summary

Receptionist Module 14: Invoicing/Petty Cash

  • Receptionist - Financial Record Keeping
  • Receptionist - Invoice

Method of Assessment

To successfully complete the Receptionist Course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Receptionist Course. After successfully passing the Receptionist Course exam, you will be able to apply for a certificate endorsed by The Quality Licence Scheme, which is a highly respected brand with worldwide recognition in the education sector.

To verify your enhanced skills in the Receptionist, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our expert tutors. Full feedback will then be given on your current performance, along with any further advice or support.

Certificate of Achievement

Endorsed Certificate of Achievement from The Quality Licence Scheme

Once the Receptionist Course has been completed and the assessment has been passed, all students are entitled to receive an endorsed Certificate of Achievement. This will provide proof that you have completed your Receptionist Course training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage.

IAO Certification from Janets

Upon successful completion of the Receptionist Course, you will be able to obtain your course completion e-certificate free of cost as proof of your expertise on Receptionist Course. Print copy of this Certification (accredited by IAO) is also available by post at an additional cost of £9.99, while the PDF certificate is available at £4.99.

Who is this course for?

The Receptionist Course is ideal for those who are aspiring professionals in this sector or looking forward to a head start. This Receptionist Course is designed to enhance your expertise and boost your CV.


The Receptionist Course is open to all students and has no formal entry requirements. The only requirements you need to meet to study the Receptionist Course is a passion for learning, a good understanding of English, numeracy, and excellent IT skills. You must also be over the age of 16 to study this Receptionist Course.

Career path

This Receptionist course will assist you to get your desired job in the relevant field. The course will also progress your career, regardless of your present job status. You could explore a number of job roles for you to fill as you complete this Receptionist course.

Questions and answers

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Gee abera asked:

Is the price mentioned on your ad is the only price for the course or is there any other payment expected during the course or at the end


Dear Gee, Thank you for contacting us. The course price is including the mock and final exam. Also, the PDF certificate is included with the course price. Thanks

This was helpful. Thank you for your feedback.

Marisa asked:

Hello . I need to know how many exams there are ? Thank you so much


Dear Marisa, Thank you for contacting us. The course is including three mock exams and a final exam. Thanks

This was helpful. Thank you for your feedback.

John Young asked:

how much does the tutor cost?


Dear John, Thank you for contacting us. The tutor support, mock exam and final exam are included with the course price. Thanks

This was helpful. Thank you for your feedback.

Beston asked:

i did buy the course yesturday but i dont know how to start please some one helping me to setup thanks


Dear Beston, Thanks for reaching out. A system generated e-mail with the login details have already been sent to your e-mail address. Please, have a look at your spam and junk folders as well for the login details. Regards, Help Desk.

This was helpful. Thank you for your feedback.

ayman asked:

can i bay by egyption pound ?


Dear Ayman, Thanks for the question. Yes, you can purchase it with the Egyptian pound, however, your payment will be converted into UK pound and you will be charged equivalent to the course price. Thanks Help Desk.

This was helpful. Thank you for your feedback.

Kate Powell asked:

How much I need to pay if I cannot finish the course within the time limit?


Dear Kate, Thanks for your question. Once you purchase any course from us, you will have a one-year access to the course and you can complete the course anytime within a year. If you fail to complete the course within a year, you just need to inform us about that and we will happily extend your subscription and that's without any fees. Thanks, Help Desk.

This was helpful. Thank you for your feedback.

Diploma n cheffing asked:

Are these certs recognised world wide ....


Hi there, Thanks for the question. Most of our courses are certified by the CPD (Continuing Professional Development). CPD is recognised worldwide. All our courses are self-paced online courses. Once you purchase any course, you will have a one year access to the course. We believe that this course would add value to your CV and will help you to place yourself in a good position in the competitive employment market. Hopefully, you will find this e-mail helpful.

This was helpful. Thank you for your feedback.

C asked:

Is the final exam taken at home or in an examination centre?


Dear C, Thank you for contacting us. The course exams are online and MCQ based. You can attend the exams at home. Thanks.

This was helpful. Thank you for your feedback.

Sarah asked:

Are the exams taken online or at in person at an institution?


Dear Sarah, Thank you for contacting us. At the end of the course, you will have a mock exam and the final exam. The entire exam will be held online. Thanks

This was helpful. Thank you for your feedback.

Sam asked:

Does the stated price cover all modules of the course ?


Dear Sam, Thank you for contacting us. Yes, the price covers all the modules of the course. Thanks

This was helpful. Thank you for your feedback.

Agnieszka asked:

Hi, How does the final exam looks like? Thabks


Dear Agnieszka, Thank you for contacting us. The learner will get three mock tests and final exam along with the course. Exams will be online and MCQ based. Thanks.

This was helpful. Thank you for your feedback.

Jamie asked:

Is the exam online multiple choice?


Dear Jamie, Thank you for contacting us. At the end of the course, you will have a mock exam and the final exam. The entire exam will be held online and exam question will be multiple choices and true/false. Thanks

This was helpful. Thank you for your feedback.


Do you post the print copy of diploma outside the United Kingdom.?


Dear Aditya, Thank you for contacting us. Yes, the Hard-copy certificate will be posted to your address. Thanks

This was helpful. Thank you for your feedback.

Nassanga asked:

Hi, i am in United Arab Emirates, i would like to do the reception course, how much is it and how are payments done?


Hi Nassanga, Thanks for your interest. The price is already mentioned in the description. You can make the payment using your debit/credit card or through PayPal. Stay Safe

This was helpful. Thank you for your feedback.


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.