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Receptionist Training Diploma

ACCREDITED BY CPD & IAP | Free Digital Certificate Included | Unlimited Access 365 Days | Quality e-Learning Materials

1 Training


£14 inc VAT
Study method
Online, self-paced
75 hours
Access to content
365 days
No formal qualification
75 CPD hours / points
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately
  • TOTUM card available but not included in price What's this?


Receptionist Training Diploma

This Receptionist Training Diploma will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

This Course is based on Microsoft Powerpoint 2010, Microsoft Excel 2010, Microsoft Word 2010, Microsoft Outlook 2010

What skills will I gain?

  • Learn to produce standard documents
  • Gain knowledge of receptionist and telephone handling skills
  • Learn key Microsoft Office programs and social media handling
  • Become a master of data management and record keeping
  • Gain extensive knowledge of planning travel and accommodation
  • Gain excellent management and customer handling skills
  • Learn to provide customer service to the highest standard


75 CPD hours / points
Accredited by The CPD Certification Service

Course media



Module 01 :

  • Professional Receptionist Training Course Objectives
  • The 90: 90 Principle to create a powerful first impression
  • Hot Telephone Tips
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers

Module 02 :

  • Practice good telephone skills
  • Managing database and company files
  • Booking or Reservation procedure
  • Deal effectively with security and safety issues
  • Meeting Arrangements
  • Successful Meetings & Minutes
  • Organising a Meeting
  • Arranging Business Travel and Accommodation

Module 03 :

  • Email Tutorial
  • How to use Social Media to promote your company
  • How to write a formal letter
  • How to write Business Memo
  • Business Writing and Memos
  • Minute Taking
  • Taking Minutes
  • Microsoft Excel Tutorial
  • MS PowerPoint Tips
  • MS Word Tips & Tricks
  • Microsoft Outlook

Method of Assessment

  • At the end of the course, learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.


Upon the successful completion of the course, you will be awarded the “Certificate in Diploma in Receptionist Training”.


  • Gain an accredited UK qualification
  • Access to excellent quality study materials
  • Learners will be eligible for TOTUM Discount Card
  • Personalized learning experience
  • One year’s access to the course
  • Support by phone, live chat, and email

Who is this course for?

  • Job hunters & School leavers
  • College or University student & graduates
  • Personal assistant & Receptionist
  • Assistant for company director
  • New or Temporary staff
  • Switchboard operator & Front desk operator
  • Office clerk & Administration Assistant
  • Travel managers & tour assistants
  • Front desk supervisor or manager


  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)

Career path

You could become any of the following:

  • Receptionist
  • Telephone Interviewer

Questions and answers

No questions or answers found containing ''.

anne asked:

what will the assignment be like, what will it entail and how big will it be.


Dear Anne, Thank you for your query. You will have one Quiz and one Assignment. Regards, Student Support Team

This was helpful. Thank you for your feedback.
Mollie asked:

what happens if you dont pass? will you get another opportunity to try again?


Dear Mollie, Thank you for your query. If you fail the assessment you will have to pay a fee to re sit the assessment. Regards, Student Support Team

This was helpful. Thank you for your feedback.
Sadi asked:

after completion of the course do i get Diploma or certificate


Dear Sadi Thank you very much for your query. Those who successfully pass this course will be awarded a Reception and Switchboard Training Diploma. This Reception and Switchboard Training Diploma will be the ideal solution and the easiest course you will experience. The offer ends tomorrow, so hurry up and get the discount as you will receive 24/7 access for 365 days. Regards, Student Support Team.

This was helpful. Thank you for your feedback.


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.