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Receptionists are the front line of the organisation and make or break the first impressions of your visitors whether by face to face or telephone.
This video based module course will give you all the skills required for answering the telephone professionally while managing a busy front desk and dealing with visitors.
Some of the modules and areas you can study in the Challenging Customer Training area include:
- Your attitude
- Customer service excellence
- Active listening skills
- Communication skills
- Building rapport
- Answering the telephone
- Showing empathy
- Positive first impressions
- Telephone call control
- Difficult customer techniques
- Calming upset customers (Sorry Glad Sure technique)
- Taking ownership
- Moments of truth
And many more topics available.
Who is this course for?
Anyone in a visitor front facing and telephone based role
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