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Receptionist Telephone Training

Course allows access to all 230 additional videos for one month



£16 inc VAT
Study method
Online, self-paced
3 hours
Access to content
1 month
No formal qualification
Additional info
  • Tutor is available to students

2 students purchased this course

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Receptionists are the front line of the organisation and make or break the first impressions of your visitors whether by face to face or telephone.

This video based module course will give you all the skills required for answering the telephone professionally while managing a busy front desk and dealing with visitors.

Course media


Some of the modules and areas you can study in the Challenging Customer Training area include:

  • Your attitude
  • Customer service excellence
  • Active listening skills
  • Communication skills
  • Building rapport
  • Answering the telephone
  • Showing empathy
  • Positive first impressions
  • Telephone call control
  • Difficult customer techniques
  • Calming upset customers (Sorry Glad Sure technique)
  • Taking ownership
  • Moments of truth

And many more topics available.

Who is this course for?

Anyone in a visitor front facing and telephone based role

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.