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Receptionist Skills

Interactive Audiovisual Lessons & Exam | Instant Accredited Certificate | 5 CPD Points | 24x7 Access | Tutor Support


One Education

Summary

Price
Save 97%
£12 inc VAT (was £425)
Offer ends 05 December 2020
Study method
Online, self-paced
Duration
7 hours
Access to content
12 months
Qualification
No formal qualification
CPD
5 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

2 students purchased this course

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Overview

The Receptionist Skills is the best way for you to gain deep insight and knowledge of this topic. You will learn from industry experts and obtain a professional certificate after completing the course. Enrol now for a limited-time discounted price.

Like all the courses of One Education, this Receptionist Skills too is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily.

We don’t just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with tutor support.

Our expert instructors are always available to answer all your questions and make your learning experience exquisite.

After completing the Receptionist Skills, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.

If you want to learn about this topic and want to get professional qualifications, you should consider this Receptionist Skills from One Education.

There are no hidden fees or exam charges. We are very upfront and clear about all the costs of the course.

Why People Love And Enrol In The Receptionist Skills From One Education

  • Instantly accessible CPD-accredited certificate on successful completion of this Receptionist Skills
  • 24/7 access to the course for 12 months
  • Study at your own pace
  • No hidden fees or exam charges
  • Full Tutor support on weekdays (Monday – Friday)
  • Efficient assessment and instant results

CPD

5 CPD hours / points
Accredited by CPD Accreditation Group

Course media

Description

Here at One Education, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. We aim always to provide value to our learners with quality courses.

Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Receptionist Skills.

The certification that you will receive upon completing this Receptionist Skills will help to boost your resume and will help you stand out among your peers in the competitive job market.

Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from One Education. Enrol now!

Course Curriculum Of The Receptionist Skills Course

Here is a detailed course curriculum breakdown of the Receptionist Skills Course:

Module 1: Introduction to Reception and Receptionist

  • Introduction to the Module
  • Topics to be Covered
  • Job Requirements and Work Environment
  • 21st Century Skills for a Receptionist

Module 2: Business Telephone Skills

  • Telephone Etiquette
  • Telephone Skills
  • Telephone Courtesy Tips
  • Domestic and International Calls

Module 3: Representing Your Boss and Company

  • Competence
  • Professionalism
  • Reflecting Brand Values
  • Working Toward Company Objectives

Module 4: Mail Services and Shipping

  • The Office Mail
  • Mailing and Shipping Details
  • Royal Mail Services
  • Alternatives to Royal Mail

Module 5: Travel Arrangements

  • Business Travel
  • Hotel Reservations
  • Transportation Reservations
  • Itinerary and Trip Checklist

Module 6: Organising Meeting and Conferences

  • Meeting Arrangements
  • Types of Meeting
  • Scheduling Meetings
  • Meeting Minutes

Module 7: Time Management

  • Introduction to Time Management
  • Aspects of Time Management
  • Prioritising the Workload
  • Overcoming Procrastination

Module 8: Record Keeping and Filing Systems

  • Keeping Accurate Records
  • Filing Systems
  • How to Alphabetise for Filing and Indexing
  • Handling Confidential Documents

Module 9: Business Writing Skills

  • Structures of Business Documents
  • Structures of Other Official Documents
  • Editing and Proofreading

Module 10 :Organisational Skills

  • Organising Daily Work
  • Organising Workplace
  • Organising Resources

Module 11: Communication Skills

  • Effective Listening Skills
  • Verbal Communication
  • Non-Verbal Communication

Module 12: Customer Service

  • Introduction To Customer Service
  • The Power of Positive Thinking in Customer Service
  • Types of Difficult Customers and How to Help them

Module 13: Effective Planning and Scheduling

  • Work Breakdown Structure
  • Estimation Process and Resources Alignment
  • Project Planning

Module 14: Invoicing/Petty Cash

  • Financial Record Keeping
  • Invoice
  • Petty Cash

Method of Assessment

To assess your learning, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam and to qualify for CPD accredited certificates. After passing the exam, you will be able to apply for a certificate.

Certification

After completing the MCQ assessment, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, for £9, or a hard copy can be sent to you via post, for just £15.

Who is this course for?

This Receptionist Skills is ideal for

  • Students
  • Recent graduates
  • Job Seekers
  • Anyone interested in this topic
  • People already working in this field and want to polish their knowledge and skill.

Requirements

There are no specific prerequisites to enrol in this Receptionist Skills. Anyone and everyone can take this course.

The Receptionist Skills is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!

All you need is a passion for learning, literacy, and to be over the age of 16.

Career path

This Receptionist Skills will help you procure a job in the relevant field and will allow you to advance your career. Many job roles will be available for you to explore after completing this course. This Receptionist Skills also increases your competency to be eligible for promotions at work.
Enrol now to this comprehensive course from One Education and take your career to the next step.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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