Receptionist Skills Diploma - CPD Certified

Being a receptionist, you need to deal with answering and referring inquiries. If you are part of the receptionists in your organization, then it is important to learn how to become a professional receptionist. This is important since you will be the front-line person of the organization and their impression of the business might come from you since you are the first person they would be dealing with. But you don’t have to worry! This course is specifically designed for you to learn the necessary skills, knowledge and information to become professional receptionist. Not only that, you will also learn about Office Management since it is part of your job as a

Why choose us?

• Study in a user-friendly, advanced online learning platform;
• All the study materials are available in your student portal including videos tutorials.
• One of the most successful online education platforms in the UK.
• Affordable, engaging & high-quality e-learning study materials;
• You will have unlimited access to online learning platform in 24 hours a day, 7 days a week in 12 Months.
• Efficient exam systems for the assessment and instant result;
• The UK & internationally recognised accredited qualification;
• Access to course content on mobile, tablet or desktop from anywhere anytime;
• The benefit of applying for NUS Extra Discount Card;
• 24/7 student support.
• Technical supports and live chat service for your inquiries. This is very helpful for international learners.
• Excellent and flexible mentor supports by our team of experienced tutors/trainers via email.

COURSE CURRICULUM

Module 1: Receptionist

• Receptionist
• Importance of Receptionist
• Different Types of Receptionist & Roles
• Communication Skills for Receptionist
• Telephone Skills
• Listening Skills
• Taking Messages
• Presenting & Appearance
• Reservation Procedure
• Confidentiality Checklist
• Being Organized as Receptionist
• Become
• ng a Successful Receptionist

Module 2: Communication Skills

• Techniques To Be A Spontaneous Speaker
• Knowledge Is Power – So Enrich Your Knowledge
• Remarkable Tips To Introduce Yourself
• Simple Strategies That Promote Conversations
• Speaking From The Heart
• Learn To Be A Good Listener First
• Stop Bragging About Yourself
• Easy Way To Start A Conversation
• Handle Criticism Smartly
• Asking For What You Want

Module 3: Interpersonal Skills

• Module One – Getting Started
• Module Two – Verbal Communication Skills
• Module Three – Non-Verbal Communication Skills
• Module Four – Making Small Talk and Moving Beyond
• Module Five – Moving the Conversation Along
• Module Six – Remembering Names
• Module Seven – Influencing Skills
• Module Eight – Bringing People to Your Side
• Module Nine – Sharing Your Opinion
• Module Ten – Negotiation Basics
• Module Eleven – Making an Impact
• Module Twelve – Wrapping Up
• Developing Interpersonal Skills Course- Activities

Module 4: Office Management Skills

• Building Your Management Team
• Building A Successful Brand
• Achieving Quality Through Teamwork
• Keys To Staying Motivated
• Improve Your Marketing
• Provide Top Customer Service
• Wrapping Up

Module 5: Microsoft Word

• Module One – Getting Started
• Module Two – Opening Word
• Module Three – Working with the Interface
• Module Four – Your First Document
• Module Five – Basic Editing Tasks
• Module Six – Basic Formatting Tasks
• Module Seven – Formatting Paragraphs
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Styles
• Module Ten – Formatting the Page
• Module Eleven – Sharing Your Document
• Module Twelve – Wrapping Up
• Activities- Microsoft Word

Module 6: Microsoft Excel

• Module One – Getting Started
• Module Two – Opening Excel
• Module Three – Working with the Interface
• Module Four – Your First Worksheet
• Module Five – Viewing Excel Data
• Module Six – Building Formulas
• Module Seven – Using Excel Functions
• Module Eight – Using Quick Analysis
• Module Nine – Formatting Your Data
• Module Ten – Using Styles, Themes, and Effects
• Module Eleven – Printing and Sharing Your Workbook
• Module Twelve – Wrapping Up
• Activities – Microsoft Excel

Module 7: Microsoft PowerPoint

• Module One – Getting Started
• Module Two – Opening PowerPoint
• Module Three – Working with the Interface
• Module Four – Your First Presentation
• Module Five – Working with Text
• Module Six – Formatting Text and Paragraphs
• Module Seven – Adding Pictures
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Transitions and Animations
• Module Ten – Setting Up Your Slide Show
• Module Eleven – Showtime!
• Module Twelve – Wrapping Up
• Activities-Microsoft PowerPoint

John Academy: A Great Place to Learn for Everyone, Forever

Expert Authors: We select authors with expertise and experience of training professionals. Our authors are industry experts, academics, authors, face-to-face trainers or online trainers; most often they have a combination of these backgrounds

Engaging Content: Our succinct, bite-sized and business-focussed course materials are designed to deliver the most effective training for you. Each course is made up of modules, manageable learning chunks of text, images, videos and tasks.

Assessment and Certification:

Upon completion of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and the results will be given to you immediately. Before sitting your final exam you will have the opportunity to test your proficiency with a mock exam. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £24 for a PDF copy and £39 for an original print copy sent to you by post.

• Businessmen, entrepreneurs or professionals that need to know about office management.
• People who have an interest in becoming a professional receptionist.

• This course is available to all learners, of all academic backgrounds.
• Learners should be aged 16 or over to undertake the qualification.
• Good understanding of English language, numeracy and ICT are required to attend this course.

The Receptionist Skills Diploma is a useful qualification to possess, and would be beneficial for the following careers:

• Administrative Assistants
• Client Relations Manager
• Contract Administrator
• Data Entry Specialist
• Executive Assistant
• General Office Clerk
• Information Assistant
• Material Recording Clerk
• Secretary
• Virtual Assistant.