Skip to content
  1. Online
  2. Administration
  3. Receptionist
Receptionist Skills - CPD Course cover image

Receptionist Skills - CPD Course
Cambridge Open Academy

30 CPD Points| FREE Certificate +Two Premium Courses| Interactive Learning Materials

Summary

Price
£35 inc VAT
Study method
Online
Duration
7 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
30 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion (PDF) - Free
  • Certificate of Completion (Hard Copy) - £9.99
Assessment details
  • Mock Exam & Final Exam (included in price)
Additional info
  • Tutor is available to students

Overview

**3 in 1 Receptionist Skills - CPD Course bundle**

Beyond the friendly smile and welcoming voice, a skilled receptionist holds the key to a successful organisation. Did you know that 87% of customers form an opinion of a company based on their reception experience? Mastering the art of reception elevates you from a mere greeter to a vital cog driving efficiency, productivity, and positive customer interactions.

Learning Outcomes:

  • Acquire a profound understanding of the duties and responsibilities integral to the role of a receptionist.
  • Develop essential telephone skills tailored for a dynamic business environment.
  • Learn the nuances of representing your organisation with finesse and professionalism.
  • Master the intricacies of mail services, shipping, and business travel reservations.
  • Navigate the complexities of organising meetings, conferences, and effective record-keeping systems.
  • Hone business document writing skills for clear and concise communication.
  • Develop organisational skills and effective time management strategies.
  • Elevate your customer service game and perfect the art of effective handling.

This Receptionist Skills - CPD Course bundle Consists of the Following Courses:

  • » Course 1: Receptionist Skills
  • » Course 2: Effective Minute Taking Tips
  • » Course 3: Workplace Confidentiality

Certificates

Assessment details

Mock Exam & Final Exam

Included in course price

CPD

30 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Embark on a journey to redefine receptionist prowess with our CPD Course. From the foundational understanding of duties and responsibilities to the intricacies of financial record-keeping and budgeting, this course is a holistic exploration of the receptionist role. Each module is crafted to empower you with the skills needed to excel in representing your organisation, managing meetings, and ensuring seamless communication. Join us in this theoretical yet enriching voyage towards mastering the art of being a receptionist.

Unleash your potential today – enrol in the Receptionist Skills CPD Course and redefine your professional trajectory.

Course Curriculum:

  • Module 01: Duties and Responsibilities of a Receptionist
  • Module 02: Telephone Skills in a Business Environment
  • Module 03: Representing Your Organisation as a Receptionist
  • Module 04: Mail Services and Shipping
  • Module 05: Business Travel Reservations
  • Module 06: Organising Meeting and Conferences
  • Module 07: Record Keeping and Filing Systems
  • Module 08: Business Document Writing
  • Module 09: Organisational Skills and Management
  • Module 10: Effective Listening and Communication
  • Module 11: Customer Service and Effective Handling
  • Module 12: Effective Planning and Management
  • Module 13: Financial Record Keeping and Budgeting
  • Module 14: Time Management

Who is this course for?

  • Aspiring receptionists seeking a comprehensive theoretical foundation.
  • Current receptionists looking to enhance their skills.
  • Professionals transitioning into receptionist roles.
  • Individuals aspiring to pursue a career in organisational management.

Career path

  • Receptionist – £18,000 to £26,000 per year

  • Front Desk Officer – £19,000 to £28,000 per year

  • Administrative Assistant – £20,000 to £30,000 per year

  • Office Coordinator – £21,000 to £32,000 per year

  • Customer Service Officer – £19,000 to £28,000 per year

  • Medical Receptionist – £20,000 to £29,000 per year

Questions and answers

There are currently no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.