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Receptionist Skills: Best Practices for Front-Desk Professionals (15 in 1 Bundle) cover image

Receptionist Skills: Best Practices for Front-Desk Professionals (15 in 1 Bundle)
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CPD QS Accredited + FREE Certificate | Top Career Prep Course | Job Skills | Expert Support & Lifetime Access

Summary

Price
£149.99 inc VAT
Or £50.00/mo. for 3 months...
Study method
Online
Duration
75 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
150 CPD hours / points
CPD What's this?
Certificates
  • Digital Certificate - Free
  • Hard copy Certificate - Free
Assessment details
  • Receptionist Skills: Best Practices for Front-Desk Professionals (included in price)
Additional info
  • Tutor is available to students

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Overview

☏ First Impressions Matter—Make Yours Unforgettable!

A visitor steps in, unsure of where to go. With a warm smile and confidence, you guide them effortlessly—turning their experience from stressful to seamless. "Receptionist Skills: Best Practices for Front-Desk Professionals" helps you refine communication, manage tasks efficiently, and create a welcoming atmosphere that leaves a lasting impact.

Receptionists are the heart of any organisation, setting the tone for every visitor’s experience. This course enhances Receptionist Skills and equips Front-Desk Professionals with essential techniques to handle customer interactions, administrative tasks, and challenging situations with confidence. From effective communication to stress management, data protection, and first aid, this comprehensive programme covers everything needed to excel in front-desk roles. Whether in corporate offices, healthcare, or hospitality, learning how to manage reception areas efficiently is key to career success.

Ready to elevate your Receptionist Skills? Enrol today and stand out as a Front-Desk Professional!

❖ Learning Outcomes

After completing this course, you will be able to:

  • Handle reception duties with confidence, ensuring smooth front-desk operations.
  • Communicate professionally, making every interaction welcoming and efficient.
  • Manage bookings, schedules, and administrative tasks with ease.
  • Apply essential healthcare reception knowledge, including GDPR and patient consent.
  • Stay calm under pressure, using stress management techniques to maintain composure.

Certificates

Digital Certificate

Digital certificate - Included

You’ll Receive Digital Certificate Absolutely Free for the Title Course!
The remaining courses will cost you £2.99 each.

Hard copy Certificate

Hard copy certificate - Included

You’ll Get a Free Hard Copy Certificate for the Title Course!
The remaining courses will cost you £9.99 each.
You must pay £9.99 (inside the UK) and £14.99 for the remaining courses (for international students)

Assessment details

Receptionist Skills: Best Practices for Front-Desk Professionals

Included in course price

To simplify the evaluation and accreditation procedure for students, we offer an automated assessment system. You'll have immediate access to a custom-created MCQ test or assignment after completing this course. The results will be immediately evaluated, and the score will be shown for your assessment. Each test will have a passing mark of 60%.

CPD

150 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

The role of a receptionist goes beyond answering calls—it’s about creating seamless experiences for visitors and staff alike. This course sharpens Receptionist Skills for Front-Desk Professionals, covering key areas such as communication, appointment scheduling, customer service, and workplace etiquette. You’ll also explore medical reception duties, GDPR compliance, infection prevention, and stress management to handle fast-paced environments with confidence. Whether working in a corporate office, clinic, or hotel, this course provides the tools to manage front-desk responsibilities effectively and leave a positive impression every time.

Join today and enhance your Receptionist Skills for a rewarding front-desk career!

❖ This Receptionist specialisation offers the following courses:

  • Course 01: Receptionist Diploma
  • Course 02: Medical Receptionist: Responsibilities and Skills
  • Course 03: Nurse Prescribing Diploma
  • Course 04: Microsoft Excel Level 3
  • Course 05: Effective Communication Skills Diploma
  • Course 06: GDPR in Healthcare
  • Course 07: Consent in Healthcare
  • Course 08: Stress Management Training
  • Course 09: Clinical Governance - Level 3
  • Course 10: Customer Relationship Management
  • Course 11: Clinical Observations Skills
  • Course 12: Cross-Cultural Awareness Training
  • Course 13: Self-Esteem & Assertiveness
  • Course 14: Infection Prevention Training
  • Course 15: First Aid at Work

Who is this course for?

  • Front-Desk Professionals looking to refine their Receptionist Skills.
  • Office administrators managing reception duties.
  • Healthcare receptionists handling patient interactions and data protection.
  • Hospitality professionals delivering exceptional guest experiences.
  • Customer service representatives transitioning into front-desk roles.

Requirements

This course welcomes students from all backgrounds and does not require any academic qualifications for enrolment.

Career path

Upon completing this course successfully, you can broaden your career opportunities across multiple industries:

  • Receptionist (Corporate/Medical) – (£19,000 - £28,000)
  • Front Office Coordinator – (£22,000 - £32,000)
  • Personal Assistant (PA) – (£25,000 - £45,000)
  • Office Manager – (£30,000 - £50,000)
  • Customer Service Manager – (£28,000 - £45,000)

Upgrade your Receptionist Skills today—enrol now!

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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