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Receptionist Short Diploma

Entry Level Career Pathway Program - No Exam - Instant Free Certificate - Free Workplace Management Toolkit

Empower UK Employment Training


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£12 inc VAT (was £12.50)
Offer ends 31 July 2024
Study method
Online, On Demand What's this?
1.5 hours · Self-paced
No formal qualification
  • Empower UK Diploma Certificate - Free
  • Reed Courses Certificate of Completion - Free
  • Official Transcript - £2.50
Additional info
  • Tutor is available to students

1 student purchased this course

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Receptionist Short Diploma

Embark on your journey to become an exceptional Receptionist with our Short Diploma. Gain an in-depth understanding of the Receptionist Role and hone essential Communication and Customer Service Skills. Master Office Administration, Front Desk Management, and Scheduling to excel in your Receptionist career. Elevate your skills with this comprehensive course in Receptionist Excellence.

Learning Outcomes:

  • Define the Receptionist role in various professional settings.

  • Apply effective communication skills specific to the Receptionist role.

  • Demonstrate exceptional customer service skills as a Receptionist.

  • Execute office administration tasks proficiently in a Receptionist role.

  • Manage front desk operations competently as a Receptionist.

  • Implement scheduling and time management techniques relevant to the Receptionist position.

  • Prioritize tasks and responsibilities as a Receptionist effectively.

  • Handle inquiries and requests professionally in the role of a Receptionist.

  • Utilize technology and software for Receptionist duties efficiently.

  • Contribute to a positive and welcoming atmosphere in the workplace as a Receptionist.

More Benefits:

  • LIFETIME access
  • Device Compatibility
  • No Exam, Instant Free Certificate on Receptionist
  • Free Workplace Management Toolkit


Empower UK Diploma Certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Official Transcript

Digital certificate - £2.50


1h 29m
    • 1: Receptionist: Receptionist Role Overview 11:00 PDF
    • 2: Receptionist: Communication Skills for Receptionist 11:00 PDF
    • 3: Receptionist: Customer Service Skills 12:00 PDF
    • 4: Receptionist: Office Administration for Receptionist 09:00 PDF
    • 5: Receptionist: Front Desk Management for Receptionist 10:00 PDF
    • 6: Receptionist: Scheduling and Time Management 10:00 PDF
    • 7: Course Survey 01:00 PDF
    • 10: How to Download Your Certificate 00:21
    • 11: Claim Your Free Certificate 01:00 PDF

Course media


Receptionist Short Diploma Course Syllabus

  • Receptionist Role Overview: Begin your journey as a Receptionist with a comprehensive understanding of your role. Explore the key responsibilities, etiquette, and professionalism expected in this vital position.

  • Communication Skills for Receptionist: Master effective communication techniques tailored for Receptionists. Learn to greet visitors, answer phone calls, and convey information with clarity and courtesy.

  • Customer Service Skills: Elevate your customer service skills to provide a warm and welcoming experience to all guests. Understand how to handle inquiries, resolve issues, and leave a positive impression.

  • Office Administration for Receptionist: Dive into the administrative aspects of the Receptionist role. Gain proficiency in tasks such as appointment booking, record-keeping, and managing office supplies.

  • Front Desk Management for Receptionist: Take charge of the front desk with confidence. Learn about handling visitor traffic, maintaining a tidy reception area, and ensuring a smooth flow of operations.

  • Scheduling and Time Management: Develop excellent scheduling and time management skills. Efficiently manage appointments, meetings, and tasks, ensuring the reception area runs smoothly.

Who is this course for?

This Receptionist course is for anyone. This Level 1 qualification will enable you to progress into further learning in Receptionist; such as:

  • Level 2 Diploma in Receptionist
  • Level 3 Diploma in Receptionist
  • Level 4 Diploma in Receptionist
  • Level 5 Diploma in Receptionist


This Receptionist Training does not have any prerequisites or formal requirements.

Career path

Taking Receptionist Course will open up a variety of career options for you.

Questions and answers

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.