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Receptionist: Office Receptionist

** Bundle Of 3 Courses ** | FREE e-Certificate, Transcript & Student ID are Included | Tutor Support | Lifetime access



£24 inc VAT
Study method
Online, self-paced
15 hours
Access to content
Lifetime access
No formal qualification
35 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

3 students purchased this course

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If you treat a Receptionist job as a temp role, that’s all it will be. But if you embrace it as a permanent career path, there are lots of ways it can take you. You could go into the worlds of medicine or law, working as a medical or legal secretary.

You could step up to become an office manager, or make the move into customer service if you enjoy working with the public. Being a receptionist opens up a lot of other doors and can give you the skills and experience you need to enjoy a fruitful and enjoyable career.

Fast track your career as a Office Receptionist and learn best practices and skills for working in a medical environment.

This Receptionist : Office Receptionist Bundle consists the following professional career oriented courses:

Course 1: Receptionist : Office Receptionist
Course 2: Complete Customer Service and Communication Skills
Course 3: Time Management

Learn about Receptionist : Office Receptionist Course from industry experts and boost your professional skill. This Receptionist : Office Receptionist Course will enhance your skill and make you ready for the job market. You’ll get expert opinions about the best practices and problems of Receptionist : Office Receptionist Course. You’ll also gain the skills of Receptionist : Office Receptionist Course to excel in your job and tips to master professional skills in no time.

You’ll be connected with the community of Receptionist : Office Receptionist Course professionals and gain first-hand experience of Receptionist : Office Receptionist Course problem-solving. The Receptionist : Office Receptionist Course is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the Receptionist : Office Receptionist Course, you’ll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job.

This Receptionist : Office Receptionist Course will provide you with the latest information and updates of Receptionist : Office Receptionist Course. It will keep you one step ahead of others and increase your chances of growth.

Easily learn the skills and knowledge you desire in Office skills with our Receptionist : Office Receptionist Course, you get an unparalleled learning experience with us and you get a digital certificate, transcript and a student ID card all included with the course price.

The goodies doesn’t end there, as a bonus, for a limited time only you will get 2 additional courses with this Receptionist : Office Receptionist Course for free!

What makes us the go to choice for people who want to learn about Office skills is our dedication and commitment to providing you with the best service possible. You will get unlimited access to the Receptionist : Office Receptionist Course, no matter where you are in the world you will be able to access your Receptionist : Office Receptionist Course any time you want.

Should you have any questions while studying this Receptionist : Office Receptionist Course, our experienced tutors and mentors will answer them via email and live chat.

With the original certificate you get after completing your Receptionist : Office Receptionist Course you will gain the CPD qualifications that will help you succeed out in the world and in your career.

With our Student ID card you will get discounts on things like music, food, travel and clothes etc.

Enrol in our Receptionist : Office Receptionist Course today and start learning.

Why buy this Receptionist : Office Receptionist Course?

  1. Unlimited access to all 3 courses for forever
  2. Digital Certificate, Transcript and student ID all included in the price
  3. Absolutely no hidden fees
  4. Directly receive CPD accredited qualifications after course completion
  5. Receive one to one assistance on every weekday from professionals
  6. Immediately receive the PDF certificate after passing
  7. Receive the original copies of your certificate and transcript on the next working day
  8. Easily learn the skills and knowledge from the comfort of your home
  9. Get 2 additional courses included as bonus


35 CPD hours / points
Accredited by CPD Accreditation Group

Course media


Course curriculum

Receptionist - Module 1: Introduction to Reception and Receptionist

  • Receptionist - Introduction to the Module
  • Receptionist - Topics to be Covered
  • Receptionist - Job Requirements and Work Environment
  • Receptionist - 21st Century Skills for a Receptionist
  • Receptionist - Duties and Responsibilities
  • Receptionist - Cover Letter and Resume for Receptionist
  • Receptionist - Summary

Receptionist - Module 2: Business Telephone Skills

  • Receptionist - Telephone Etiquette
  • Receptionist - Telephone Skills
  • Receptionist - Telephone Courtesy Tips
  • Receptionist - Domestic and International Calls
  • Receptionist - Voice-Mail Courtesy
  • Receptionist - Summary

Receptionist - Module 3: Representing Your Boss and Company

  • Receptionist - Competence
  • Receptionist - Professionalism
  • Receptionist - Reflecting Brand Values
  • Receptionist - Working Toward Company Objectives
  • Receptionist - Summary

Receptionist - Module 4: Mail Services and Shipping

  • Receptionist - The Office Mail
  • Receptionist - Mailing and Shipping Details
  • Receptionist - Royal Mail Services
  • Receptionist - Alternatives to Royal Mail
  • Receptionist - Summary

Receptionist - Module 5: Travel Arrangements

  • Receptionist - Business Travel
  • Receptionist - Hotel Reservations
  • Receptionist - Transportation Reservations
  • Receptionist - Itinerary and Trip Checklist
  • Receptionist - International Travel
  • Receptionist - Summary

Receptionist - Module 6: Organising Meeting and Conferences

  • Receptionist - Meeting Arrangements
  • Receptionist - Types of Meeting
  • Receptionist - Corporate Minutes
  • Receptionist - Conferences
  • Receptionist - Planning Conferences
  • Receptionist - Preparing Conference Materials
  • Receptionist - During and After Conferences
  • Receptionist - Conference Notes
  • Receptionist - Summary

Receptionist - Module 7: Time Management

  • Receptionist - Introduction to Time Management
  • Receptionist - Aspects of Time Management
  • Receptionist - Prioritising the Workload
  • Receptionist - Overcoming Procrastination
  • Receptionist - Managing Deadlines
  • Receptionist - Effective Time Management at the Workplace
  • Receptionist - The Pareto Principle and Tips for Time Management
  • Receptionist - Multitasking
  • Receptionist - Summary

Receptionist - Module 8: Record Keeping and Filing Systems

  • Receptionist - Keeping Accurate Records
  • Receptionist - Filing Systems
  • Receptionist - How to Alphabetise for Filing and Indexing
  • Receptionist - Handling Confidential Documents
  • Receptionist - Computer File Organising
  • Receptionist - Summary

Receptionist - Module 9: Business Writing Skills

  • Receptionist - Structures of Business Documents
  • Receptionist - Structures of Other Official Documents
  • Receptionist - Editing and Proofreading
  • Receptionist - What does a Proofreader do?
  • Receptionist - Proofreading
  • Receptionist - Proofreading Symbols
  • Receptionist - Proofreading on Paper & Screen
  • Receptionist - Strategies to Check for Specific Errors
  • Receptionist - Editing & Proofreading Strategies
  • Receptionist - Electronic Revision
  • Receptionist - Summary

Receptionist - Module 10: Organisational Skills

  • Receptionist - Organising Daily Work
  • Receptionist - Organising Workplace
  • Receptionist - Organising Resources
  • Receptionist - Organising Tools
  • Receptionist - Cultivating Organisational Habits
  • Receptionist - Summary

Receptionist - Module 11: Communication Skills

  • Receptionist - Effective Listening Skills
  • Receptionist - Verbal Communication
  • Receptionist - Non-Verbal Communication
  • Receptionist - Communication Strategies
  • Receptionist - Summary

Receptionist - Module 12: Customer Service

  • Receptionist - Introduction To Customer Service
  • Receptionist - The Power of Positive Thinking in Customer Service
  • Receptionist - Types of Difficult Customers and How to Help them
  • Receptionist - How to Deal with Difficult Customers
  • Receptionist - Aspects of Phone Etiquette
  • Receptionist - Using Proper Phone Language
  • Receptionist - Eliminate Phone Distractions
  • Receptionist - Inbound Calls
  • Receptionist - Outbound Calls
  • Receptionist - Handling Rude or Angry Callers
  • Receptionist - Handling Interoffice Calls
  • Receptionist - Summary

Receptionist - Module 13: Effective Planning and Scheduling

  • Receptionist - Work Breakdown Structure
  • Receptionist - Deliverable & Phase-Based WBS
  • Receptionist - Steps for Creating WBS
  • Receptionist - Estimation Process and Resources Alignment
  • Receptionist - Increasing Estimation Accuracy
  • Receptionist - Task Dependencies
  • Receptionist - Project Planning
  • Receptionist - Risk Management
  • Receptionist - Summary

Receptionist - Module 14: Invoicing/Petty Cash

  • Receptionist - Financial Record Keeping
  • Receptionist - Invoice
  • Receptionist - Petty Cash
  • Receptionist - Budgeting
  • Receptionist - Summary
  • Receptionist - Assessment

Receptionist - Module 15: Business Environment

  • Receptionist - Business Environment

Receptionist - Module 16: Advanced MS Excel

  • Receptionist - How to Get the most of the course
  • Receptionist - Text formulas in Excel
  • Receptionist - Text Formulas Exercise
  • Receptionist - Text Formulas Exercise (answers)
  • Receptionist - Mathematical Formulas In Excel
  • Receptionist - Mathematical Formulas Exercise
  • Receptionist - Mathematical Formulas Exercise (answers)
  • Receptionist - Date and Time Formulas In Excel
  • Receptionist - Date and Time Formulas Exercise
  • Receptionist - Date and Time Exercise Formulas (answers)
  • Receptionist - Logic Formulas In Excel
  • Receptionist - Logic Formula Exercise
  • Receptionist - Logic Formula Exercise (answers)
  • Receptionist - Financial Formula In Excel
  • Receptionist - Financial Formula Exercise
  • Receptionist - Financial Formula Exercise (answers)
  • Receptionist - Informational Formula In Excel
  • Receptionist - Informational Formula Exercise
  • Receptionist - Informational Formula Exercise (answers)
  • Receptionist - Getting Traffic To Your Site
  • Receptionist - Menu Example with Excel Vlookup
  • Receptionist - Wildcard Search with Excel Vlookup
  • Receptionist - Looking to the Left with Excel Vlookup
  • Receptionist - 2-Way Lookup
  • Receptionist - Comparing Lists with Excel Vlookup
  • Receptionist - Microsoft Excel Vlookup Tips and Tricks
  • Receptionist - Power Query Intro and Excel version
  • Receptionist - Excel Power Query – Introduction
  • Receptionist - Enabling M in Power Query
  • Receptionist - Transform Data – Trim in Excel Power Query
  • Receptionist - Transform Data – Format Dates and Values in Excel Power Query
  • Receptionist - Simple Expressions
  • Receptionist - Simple Expressions – Nested Expressions
  • Receptionist - Transform Data – Parsing URLs in Excel Power Query
  • Receptionist - Variables
  • Receptionist - Formatting Excel Keyboard Shortcuts
  • Receptionist - Table Excel Keyboard Shortcuts
  • Receptionist - Editing Excel Keyboard Shortcuts
  • Receptionist - Formula Excel Keyboard Shortcuts
  • Receptionist - Workbook Excel Keyboard Shortcuts
  • Receptionist - Handy Excel Shortcuts Keyboard Shortcuts


After studying the course materials of the Receptionist : Office Receptionist Course you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8.

Who is this course for?

This Receptionist : Office Receptionist Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.


This Receptionist : Office Receptionist Course was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

This Receptionist Diploma is a great way for you to gain multiple skills from the comfort of your home. You can brighten up your CV while exploring the following jobs -

  • Receptionist
  • Receptionist Administrator
  • Medical Receptionist
  • Site Receptionist
  • School Receptionist
  • Dental Receptionist
  • Hotel Receptionist
  • Virtual Receptionist
  • Service Receptionist
  • Corporate Receptionist
  • Head Receptionist

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.