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Receptionist: Office Admin and Reception

Freezing Winter Sale : Up to 98% Off | 4 in 1 Exclusive Bundle | PDF Certificate, Transcript, Student ID & Exam Included



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£32 inc VAT (was £1,699)
Offer ends 28 January 2022
Study method
Online, self-paced
7 hours
Access to content
Lifetime access
No formal qualification
40 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available and is included in the price

45 students purchased this course

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***Use code NEWYEAR for an EXTRA 10% off***

Kickstart Your Career with StudyHub During This Winter Hiring Season and Get Special Gifts (Additional Courses + Pdf Certificate + Transcript + Student ID) Worth £190 - Enrol Now!

Fast track your career as a Receptionist and learn best practices and skills for working in an official environment.

Have you ever wanted to work in reception?

Are you someone that longs to grace the reception desk of a prestigious company?

Maybe you would like to start in reception and proceed up the corporate ladder?

Are you in a position where you would like to earn more money and feel this is your time to shine?

If you are looking to find work in this field StudyHub will support you with your learning.

If you already work as a receptionist, then this Receptionist: Office Admin and Reception bundle is designed to support you with learning from the ground up as we believe it is never too late to polish your skills and be recognised for something bigger.

Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Receptionist: Office Admin and Reception Bundle. You’ll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today’s workplaces.

This Receptionist: Office Admin and Reception Bundle consists the following professional career oriented courses:

  • Course 01: Office Admin and Reception
  • Course 02: Office Skills (Administration, Communication and Management) Diploma
  • Course 03: Customer Relationship Management
  • Course 04: Medical Transcription

Package Includes:

  1. Unlimited access to all 4 courses for forever
  2. 4 Digital Certificates, 4 Transcripts and Student ID all included in the price
  3. Absolutely no hidden fees
  4. Directly receive CPD accredited proficiency after course completion
  5. Receive one to one assistance on every weekday from professionals
  6. Immediately receive the PDF certificate after passing
  7. Receive the original copies of your certificate and transcript on the next working day
  8. Easily learn the skills and knowledge from the comfort of your home

The Receptionist: Office Admin and Reception Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Receptionist: Office Admin and Reception bundle course has been created with Four premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.

This Receptionist: Office Admin and Reception Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Elementary modules, allowing our students to grasp each lesson quickly.

At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support.

The Receptionist: Office Admin and Reception is ideal for anyone taking their first steps towards a career in medical administration. You will broaden your knowledge of national health services and the responsibility of the role, gaining a wide range of industry-related skills.

This course is the perfect introductory training program for anyone looking to kickstart a career in this field. Get certified with new professional skills and earn an industry Skillset!

Should you have any questions while studying this Receptionist: Office Admin and Reception , our experienced tutors and mentors will answer them via email and live chat.

With our Student ID card you will get discounts on things like music, food, travel and clothes etc.

Enrol in our Receptionist: Office Admin and Reception today and start learning.


40 CPD hours / points
Accredited by CPD QS

Course media


Course Curriculum

Receptionist: Office Admin and Reception

** Office Admin and Reception **

Receptionist - Module 1: Introduction to Reception and Receptionist

  • Receptionist - Introduction to the Module
  • Receptionist - Topics to be Covered
  • Receptionist - Job Requirements and Work Environment
  • Receptionist - 21st Century Skills for a Receptionist
  • Receptionist - Duties and Responsibilities
  • Receptionist - Cover Letter and Resume for Receptionist
  • Receptionist - Summary

Receptionist - Module 2: Business Telephone Skills

  • Receptionist - Telephone Etiquette
  • Receptionist - Telephone Skills
  • Receptionist - Telephone Courtesy Tips
  • Receptionist - Domestic and International Calls
  • Receptionist - Voice-Mail Courtesy
  • Receptionist - Summary

Receptionist - Module 3: Representing Your Boss and Company

  • Receptionist - Competence
  • Receptionist - Professionalism
  • Receptionist - Reflecting Brand Values
  • Receptionist - Working Toward Company Objectives
  • Receptionist - Summary

Receptionist - Module 4: Mail Services and Shipping

  • Receptionist - The Office Mail
  • Receptionist - Mailing and Shipping Details
  • Receptionist - Royal Mail Services
  • Receptionist - Alternatives to Royal Mail
  • Receptionist - Summary

Receptionist - Module 5: Travel Arrangements

  • Receptionist - Business Travel
  • Receptionist - Hotel Reservations
  • Receptionist - Transportation Reservations
  • Receptionist - Itinerary and Trip Checklist
  • Receptionist - International Travel
  • Receptionist - Summary

Receptionist - Module 6: Organising Meeting and Conferences

  • Receptionist - Meeting Arrangements
  • Receptionist - Types of Meeting
  • Receptionist - Corporate Minutes
  • Receptionist - Conferences
  • Receptionist - Planning Conferences
  • Receptionist - Preparing Conference Materials
  • Receptionist - During and After Conferences
  • Receptionist - Conference Notes
  • Receptionist - Summary

Receptionist - Module 7: Time Management

  • Receptionist - Introduction to Time Management
  • Receptionist - Aspects of Time Management
  • Receptionist - Prioritising the Workload
  • Receptionist - Overcoming Procrastination
  • Receptionist - Managing Deadlines
  • Receptionist - Effective Time Management at the Workplace
  • Receptionist - The Pareto Principle and Tips for Time Management
  • Receptionist - Multitasking
  • Receptionist - Summary

Receptionist - Module 8: Record Keeping and Filing Systems

  • Receptionist - Keeping Accurate Records
  • Receptionist - Filing Systems
  • Receptionist - How to Alphabetise for Filing and Indexing
  • Receptionist - Handling Confidential Documents
  • Receptionist - Computer File Organising
  • Receptionist - Summary

Receptionist - Module 9: Business Writing Skills

  • Receptionist - Structures of Business Documents
  • Receptionist - Structures of Other Official Documents
  • Receptionist - Editing and Proofreading
  • Receptionist - What does a Proofreader do?
  • Receptionist - Proofreading
  • Receptionist - Proofreading Symbols
  • Receptionist - Proofreading on Paper & Screen
  • Receptionist - Strategies to Check for Specific Errors
  • Receptionist - Editing & Proofreading Strategies
  • Receptionist - Electronic Revision
  • Receptionist - Summary

Receptionist - Module 10: Organisational Skills

  • Receptionist - Organising Daily Work
  • Receptionist - Organising Workplace
  • Receptionist - Organising Resources
  • Receptionist - Organising Tools
  • Receptionist - Cultivating Organisational Habits
  • Receptionist - Summary

Receptionist - Module 11: Communication Skills

  • Receptionist - Effective Listening Skills
  • Receptionist - Verbal Communication
  • Receptionist - Non-Verbal Communication
  • Receptionist - Communication Strategies
  • Receptionist - Summary

Receptionist - Module 12: Customer Service

  • Receptionist - Introduction To Customer Service
  • Receptionist - The Power of Positive Thinking in Customer Service
  • Receptionist - Types of Difficult Customers and How to Help them
  • Receptionist - How to Deal with Difficult Customers
  • Receptionist - Aspects of Phone Etiquette
  • Receptionist - Using Proper Phone Language
  • Receptionist - Eliminate Phone Distractions
  • Receptionist - Inbound Calls
  • Receptionist - Outbound Calls
  • Receptionist - Handling Rude or Angry Callers
  • Receptionist - Handling Interoffice Calls
  • Receptionist - Summary

Receptionist - Module 13: Effective Planning and Scheduling

  • Receptionist - Work Breakdown Structure
  • Receptionist - Deliverable & Phase-Based WBS
  • Receptionist - Steps for Creating WBS
  • Receptionist - Estimation Process and Resources Alignment
  • Receptionist - Increasing Estimation Accuracy
  • Receptionist - Task Dependencies
  • Receptionist - Project Planning
  • Receptionist - Risk Management
  • Receptionist - Summary

Receptionist - Module 14: Invoicing/Petty Cash

  • Receptionist - Financial Record Keeping
  • Receptionist - Invoice
  • Receptionist - Petty Cash
  • Receptionist - Budgeting
  • Receptionist - Summary
  • Receptionist - Assessment

Receptionist - Module 15: Business Environment

  • Importance of Business Environment
  • Types of Business Environment
  • Social Responsibility of a Business
  • Business Ethics

Receptionist - Module 16: Advanced MS Excel

  • Essential Excel Shortcuts
  • Top 50 Excel Formulas
  • Master Excel Formula: VLOOKUP
  • Excel Data Analysis: Power Query


After studying the course materials of the Receptionist: Office Admin and Reception you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8.

Who is this course for?

  • Any one of any age. A Reception career does not discriminate so all are welcome from beginning to intermediate level.
  • If you have never worked in reception this training will support you from the ground up.
  • Anyone who is looking to get back into a reception role from a career break.
  • Anyone who is already working in reception but is looking for promotion to a better paying reception role


This Receptionist: Office Admin and Reception was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

This Receptionist: Office Admin and Reception course will help you to brighten up your CV while exploring the following jobs -

  • Receptionist
  • Corporate Receptionist
  • Receptionist Administrator
  • Medical Receptionist
  • Virtual Receptionist
  • Service Receptionist
  • Hotel Receptionist
  • Dental Receptionist
  • Receptionist Administrator

Questions and answers

No questions or answers found containing ''.

Nick asked:

Are certificate & transcript available for all the courses in the bundle and included in the price?


Dear Nick, Good afternoon. The PDF certificate and transcript are included in the course price.

This was helpful. Thank you for your feedback.

Owens asked:

Does the course price covers the exam fees, or I will have to pay again?


Dear Learner, Yes, the course price covers the exam fees.

This was helpful. Thank you for your feedback.

Fillip asked:

With so much covered in the course are you able to refresh your memory at some point in the future after completing the course?


Dear Fillip, Good morning. You will have lifetime access to the course, you can access it for as long as you want even after completing the course. Thanks

This was helpful. Thank you for your feedback.

James asked:

Once you have achieved the certificate what sort of path can we expect to take after? for instance will you be a fully competent Receptionist?


Dear James, Good afternoon. Yes, this course will fully equip you with the knowledge and skills to work in the relevant field. Thanks

This was helpful. Thank you for your feedback.

Thompson asked:

could I access this course from a smartphone ?


Dear Thompson, Good morning. Yes, you can access this course from any smart device. Thanks

This was helpful. Thank you for your feedback.

Natalie asked:

What qualification do I get once I’ve completed this course and can I use a chrome book to do the work? Many thanks


Dear Nataile, With the original certificate you get after completing your ReceptionistCourse you will gain the CPD qualifications that will help you succeed out in the world and in your career. Yes, Sure

This was helpful. Thank you for your feedback.


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.