Receptionist Diploma Level 3 *Early Christmas Offer Only £17*

Learn the strategies of becoming a skilled receptionist and begin your acquaintance with the Receptionist Diploma Level 3 course.

A receptionist can be compared with the mirror where the refection of the company will be shown. A skilled receptionist can attract the customers and can increase the reputation of the company. Similarly, a receptionist without proper skill can bring downfall to your company. The course is designed for the people who want to pursue their career as a receptionist. Here, you will explore the duties and tasks of a receptionist, essential office management and administrative skill, communication skill, and more.

Upon successful completion, you will be confident enough to start your career as a receptionist.

The course will be taught in different modules that are designed to prepare you for becoming a skilled receptionist. At first, the roles and responsibilities of a receptionist along with the necessary core skills for a receptionist such as communication skill, telephone etiquette, listening skill, confidentiality maintaining will be discussed. Then the course guides you to master the communication skill and other interpersonal skills. Next, you will be acquainted with the basic features of office management, Microsoft Word, Excel, and PowerPoint.

Key features of the course:

• Lifetime access to the course
• No hidden fees, only pay the price of the course which includes exam fees.
• Recognised qualification upon successful completion of the course
• Study from anywhere, anytime, whenever it is convenient for you.
• Affordable and engaging e-learning study materials
• Study at your own pace from tablet, PC or smartphone
• Online tutor support when you are in need.

What Will You Learn?:

• Understand the roles and responsibilities of a receptionist.
• Know different types of receptionist and their roles.
• Explore the essential communication skills for the receptionist.
• Master the mandatory telephone skills, and etiquette, and know how to receive a phone call, respond o the caller and know to handle difficult callers.
• The course teaches you listening skills, how to jot down the important messages, presentation and appearance basics, procedures for reservation, etc.
• The importance of training confidentiality will be discussed. You will learn that this training should be reinforced regularly so that you can able to maintain confidentiality.
• Know the necessary steps for becoming a successful receptionist.
• A detailed discussion will be presented to you regarding communication skills. Here, you will master the methods of becoming a fluent speaker, a good listener, and know the strategies for enhancing the conversation. You will also know how to make the conversation engaging.
• Explore the easy ways of starting a presentation.
• Learn to develop interpersonal skills such as verbal and non-verbal communication, influencing skills, remembering the name, negotiation basics, creating an impact, and others.
• Know the mandatory office management skills covering the procedures for creating your management team, creating a successful brand, achieving quality through teamwork, the ways of becoming motivated, etc.
• You will learn the systems of marketing your services.
• Know how to ensure top class customer service.
• A general overview of Microsoft Word where you will learn how to open a file, edit the file, format your work, work with styles, format the page and the techniques of sharing your documents. In short, the module teaches you the essential skills you need to know for working with Microsoft Word.
• Know how to work with Microsoft focusing opening Excel, viewing data, input data, working with the interface, using the formulas, using Excel function, using Quick analysis, utilizing styles, themes, and effects, and more.
• Learn to create an amazing presentation with Microsoft PowerPoint and know how to work with the interface, how to add text, images, audios, transition, and animation in your slide presentation.

COURSE CURRICULUM

Module 1: Receptionist

• The role of a Receptionist
• How important is a receptionist?
• Various roles of a Receptionist
• Skills: Communication
• Skills: Telephone
• Skills: Listening
• Message noting
• Why Appearance matters
• Processes of Reserving
• Confidentiality
• Skills: Organisation
• Highly Effective Receptionist

Module 2: Communication Skills

• Techniques To Be A Spontaneous Speaker
• Knowledge Is Power – So Enrich Your Knowledge
• Remarkable Tips To Introduce Yourself
• Simple Strategies That Promote Conversations
• Speaking From The Heart
• Learn To Be A Good Listener First
• Stop Bragging About Yourself
• Easy Way To Start A Conversation
• Handle Criticism Smartly
• Asking For What You Want

Module 3: Interpersonal Skills

• Skills: Verbal Communication
• Skills: Non-Verbal Communication
• How to move away from small talk
• It’s important to keep the conversation flowing
• Do you often forget someone’s name?
• Skills: Influencing
• You need people on your side
• Effectively share your opinons
• Essentials: Negotiation
• Make an impression
• Developing Interpersonal Skills Course- Activities

Module 4: Office Management Skills

• Building Your Management Team
• Building A Successful Brand
• Achieving Quality Through Teamwork
• Keys To Staying Motivated
• Improve Your Marketing
• Provide Top Customer Service

Module 5: Microsoft Word

• Word Essentials
• The User Interface
• Starting a Document
• Essential Editing
• Essential Formatting
• Paragraph Formatting
• Formatting – Advanced
• Styles Essentials
• Page Formatting
• Share the Word Document
• Activities- Microsoft Word

Module 6: Microsoft Excel

• Excel Essentials
• The User Interface
• Starting a worksheet
• Reviewing your Data
• Constructing Formulas
• Utilising Functions in Excel
• Quick Analysis Essentials
• Data Formatting
• Styles, Themes and Effects Essentials
• Print & Share the workbook
• Activities – Microsoft Excel

Module 7: Microsoft PowerPoint

• PowerPoint Essentials
• The User Interface
• Starting a Presentation
• Text Building Essentials
• Text Formatting & Paragraphs essentials
• Inserting Graphics such as pictures
• Formatting Tasks – Advanced
• Animations & Transitions Essentials
• Slide Show Preparation
• It’s Time to Present
• Activities-Microsoft PowerPoint

Assessment and Certification

The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Receptionist Diploma Level 3. Certificate will be produced in PDF format at an additional cost and sent by email.

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.