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Receptionist and Secretary Training

**Limited Time Deal** - Bundle of 4 Courses + 4 FREE e-Certificates, 4 Transcripts | Student ID | 24/7 Tutor Support



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£32 inc VAT (was £1,699)
Offer ends 26 September 2021
Study method
Online, self-paced
35 hours
Access to content
Lifetime access
No formal qualification
40 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available and is included in the price

17 students purchased this course

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Package Includes:

  1. Unlimited access to all 4 courses for forever
  2. 4 Digital Certificates, 4 Transcripts and student ID all included in the price
  3. Absolutely no hidden fees
  4. Directly receive CPD accredited proficiency after course completion
  5. Receive one to one assistance on every weekday from professionals
  6. Immediately receive the PDF certificate after passing
  7. Receive the original copies of your certificate and transcript on the next working day
  8. Easily learn the skills and knowledge from the comfort of your home

Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Receptionist and Secretary Training Bundle . You’ll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today’s workplaces.


This Receptionist and Secretary Training Bundle consists the following Professional Career Oriented courses:

  • Course 1: Office Skills Development Training
  • Course 2: Medical Receptionist
  • Course 3: Legal Secretary
  • Course 4: Touch Typing Essentials

Learn about Receptionist and Secretary Training from industry experts and boost your professional skill. This Receptionist and Secretary Training Diploma will enhance your skill and make you ready for the job market. You’ll get expert opinions about the best practices and problems of the Receptionist and Secretary Training. You’ll also gain the skills of Receptionist and Secretary Training to excel in your job and tips to master professional skills in no time.

You’ll be connected with the community of Receptionist and Secretary Training professionals and gain first-hand experience of Receptionist and Secretary Training problem-solving. The Receptionist and Secretary Training is self-paced. You can complete your course and attend the examination in your suitable schedule.

This Receptionist and Secretary Training will provide you with the latest information and updates of Receptionist and Secretary Training. It will keep you one step ahead of others and increase your chances of growth.

Easily learn the skills and knowledge you desire with our Receptionist and Secretary Training, you get an unparalleled learning experience with us and you get a digital certificate, transcript and a student ID card all included with the course price.

The goodies doesn’t end there, as a bonus, for a limited time only you will get 3 additional courses with this Receptionist and Secretary Training for free!

What makes us the go to choice for people who want to learn about Receptionist and Secretary Training is our dedication and commitment to providing you with the best service possible. You will get unlimited access to the Receptionist and Secretary Training, no matter where you are in the world you will be able to access your Receptionist and Secretary Training any time you want.

Should you have any questions while studying this Receptionist and Secretary Training, our experienced tutors and mentors will answer them via email and live chat.

With our Student ID card you will get discounts on things like music, food, travel and clothes etc.

Enrol in our Receptionist and Secretary Training today and start learning.


40 CPD hours / points
Accredited by CPD QS

Course media




Course Curriculum

***Receptionist and Secretary Training***

**Office Skills Development Training**

Module 01: Personal Assistant

  • Personal Assistant

Module 02: Admin Support

  • Admin Support

Module 03: Administrative Management

  • Administrative Management

Module 04: Organisational Skills

  • Organisational Skills

Module 05: Telephone Etiquette

  • Telephone Etiquette

Module 06: Business Writing

  • Business Writing

Module 07: Time Management

  • Time Management

Module 08: Body Language and Effective Communication

  • Body Language and Effective Communication

Module 09: Meeting Management

  • Meeting Management

Module 10: Excel Basics

  • Navigate the Excel User Interface
  • Use Excel Commands
  • Create and Save a Basic Workbook
  • Enter Cell Data
  • Use Excel Help
  • Create Worksheet Formulas
  • Insert Functions
  • Reuse Formulas and Functions
  • Insert, Delete, and Adjust Cells, Columns, and Rows
  • Search for and Replace Data
  • Use Proofing and Research Tools
  • Apply Text Formats
  • Apply Number Format
  • Align Cell Contents
  • Apply Styles and Themes
  • Apply Basic Conditional Formatting
  • Create and Use Templates
  • Preview and Print a Workbook
  • Set Up the Page Layout
  • Configure Headers and Footers
  • Manage Worksheets
  • Manage Workbook and Worksheet Views
  • Manage Workbook Properties

Module 11: PowerPoint Basic

  • Customize the User Interface
  • Set PowerPoint 2016 Options
  • Modify Slide Masters and Slide Layouts
  • Add Headers and Footers
  • Modify the Notes Master and the Handout Master
  • Create SmartArt
  • Modify SmartArt
  • Write Math Equations
  • Add Audio to a Presentation
  • Add Video to a Presentation
  • Customize Animations and Transitions
  • Review a Presentation
  • Store and Share Presentations on the Web
  • Annotate a Presentation
  • Set Up a Slide Show
  • Create a Custom Slide Show
  • Add Hyperlinks and Action Buttons
  • Record a Presentation
  • Secure a Presentation
  • Broadcast a Slide Show
  • Create a Video or a CD

**Medical Receptionist**

  • Module 01: Introduction to Healthcare and Receptionists
  • Module 02: Organise Schedules
  • Module 03: Maintaining Medical Records
  • Module 04: Effective Filing Systems in Medical Offices
  • Module 05: Confidentiality in a Medical Environment
  • Module 06: Time Management
  • Module 07: Medical Jargon and Terminology
  • Module 08: Maintaining Workplace Safety
  • Module 09: Information Technology in Health Care
  • Module 10: Legal aspects and Ethics

**Legal Secretary**

Legal Secretary

  • Introduction to Legal Secretary
  • Role of Legal Secretaries
  • General Duties and Day-to-Day Operations of a Legal Secretary
  • Record Keeping
  • Legal Writing Skills & Proofreading
  • Research Skills You Need to Know
  • Transcription, Editing & Correspondence to Judges
  • Legal System of UK
  • UK Court System

Meeting Management & Minute Taking

  • Meeting Management
  • The Role of a Minute-Taker
  • The Skills of a Minute-Taker
  • Meeting Agreements
  • Minute Styles
  • What Do I Record?
  • Techniques for Preparing Minutes
  • Taking Minutes in an Interactive Meeting
  • The Minute Book
  • What to include/what to ignore
  • Motions and Resolutions
  • Method of recording minutes
  • Reasons for Meeting
  • What is a decision?
  • Minute Taking tips

Other Secretarial Roles and Responsibilities

  • Working with Your Manager
  • Administrative Soft Skills
  • Effective Time Management
  • Tools of the Trade
  • Being an Effective Gatekeeper
  • Organizational Skills
  • Confidentiality Guidelines
  • Special Tasks

Customer Service Role

  • Introduction To Customer Service
  • The Power of Positive Thinking in Customer Service
  • Types of Difficult Customers and How to Help them
  • How to Deal with Difficult Customers

Telephone Etiquette

  • Aspects of Phone Etiquette
  • Using Proper Phone Language
  • Eliminate Phone Distractions
  • Inbound Calls
  • Outbound Calls
  • Handling Rude or Angry Callers
  • Handling Interoffice Calls
  • Methods of Training Employees
  • Correcting Poor Telephone Etiquette

Organizing Work Using MS Word

  • Opening
  • Working with the Interface
  • Your First Document
  • Basic Editing Tasks
  • Basic Formatting Tasks
  • Formatting Paragraphs
  • Advanced Formatting Tasks
  • Working with Styles
  • Formatting the Page
  • Sharing Your Document

Proof Reading

  • Introduction to Proofreading
  • What does a Proofreader do?
  • Proofreading
  • Proofreading Symbols
  • Proofreading on Paper & Screen
  • Strategies to Check for Specific Errors
  • Editing & Proofreading Strategies
  • Proofreading an Essay

**Touch Typing Essentials**


  • Promo
  • Course Overview
  • Resource – Touch Typing Essentials

How to Set up Your Computer

  • Understanding the Keyboard Layout
  • How to set up input languages – for Mac
  • How to set up input langauges – for Windows

How to type the letters F and J

  • How to correctly place your fingers on the keyboard
  • How to type the letters F and J
  • How to type the letters D and K
  • How to type the letters S and L
  • How to type the letter A and ; (semicolon)
  • How to type the letters E and I
  • How to type the letters R and U
  • How to type the letters T and O
  • How to type CAPITAL letters
  • How to type the letter C and , (Comma)
  • How to type the letters G and H
  • How to type the letters N and V
  • How to type the letters W and M
  • How to type the letters Q and P
  • How to type the letters B and Y
  • How to type the letters Z and X
  • How to type Colon and Semicolon
  • How to type Full Stop and Comma
  • How to type Question Mark and Exclamation Mark
  • How to type Dash, Parentheses and Quotation Marks


After studying the course materials of the Receptionist and Secretary Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8.

Who is this course for?

This Receptionist and Secretary Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.


This Receptionist and Secretary Training was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

This Receptionist and Secretary Training- 4 in 1 Exclusive Bundle Package will help you to brighten up your CV while exploring the following jobs -

  • Receptionist
  • Corporate Receptionist
  • Receptionist Administrator
  • Medical Receptionist
  • Virtual Receptionist
  • Service Receptionist
  • Hotel Receptionist
  • Dental Receptionist
  • Receptionist Administrator
  • Legal Secretary

Questions and answers

No questions or answers found containing ''.

Theresa asked:

Can l do the course at home on an evening?


Hello, This is an online course and you can do the course from anywhere you want. You can complete the course at your own pace.

This was helpful. Thank you for your feedback.

Sannah asked:

What is the difference between this course where you have 35 hours self paced and in yours other recepionist course we have 15 hours?


Dear Sannah, The difference is regarding the additional free courses. Other receptionist course have shorter durational additional courses. Thanks

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.