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Receptionist : Hotel Receptionist

Early Winter Sale: Up to 98% Off!! 11 Courses Mega Bundle| Free Certificate PDF + Hardcopy|Tutor Support|Lifetime Access


Apex Learning

Summary

Price
Save 98%
£53 inc VAT (was £4,169)
Or £17.67/mo. for 3 months...
Offer ends 09 December 2021
Study method
Online, self-paced
Duration
52 hours
Access to content
Lifetime access
Qualification
No formal qualification
CPD
115 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available and is included in the price

Add to basket or enquire

Overview

Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our Hotel Receptionist Training Bundle. You’ll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides training that employers are looking for in today’s workplaces.

This Hotel Receptionist Training Bundle consists of the following Career Oriented courses:

  • Course 1: Hotel Management Level 3 for Hotel Receptionist
  • Course 2: Concierge for Hotel Receptionist
  • Course 3: Office Skills for Hotel Receptionist
  • Course 4: Customer Service for Hotel Receptionist
  • Course 5: Working Effectively Across Cultures for Hotel Receptionist
  • Course 6: Phone-Based Customer Service for Hotel Receptionist
  • Course 7: Document Control for Hotel Receptionist
  • Course 8: GDPR Data Protection Level 5 for Hotel Receptionist
  • Course 9: Level 2 Microsoft Office Essentials for Hotel Receptionist
  • Course 10: Effective Communication Skills Diploma for Hotel Receptionist
  • Course 11: Coronavirus (COVID-19) Awareness for Hotel Receptionist

Learn about being a Hotel Receptionist from industry experts and boost your professional skill. This Hotel Receptionist Bundle will enhance your skill and make you ready for the role. You’ll get expert opinions about the best practices in this Hotel Receptionist Training. You’ll also gain the skills of a Hotel Receptionist to excel in your job and tips to master professional skills in no time.

You’ll gain first-hand experience of Hotel Receptionist Training problem-solving. The Hotel Receptionist course is self-paced. You can complete your Hotel Receptionist Training course at your suitable schedule.

This Hotel Receptionist Training Bundle will teach you the skills and knowledge you would require to become a competent Hotel Receptionist. You will get unlimited access to the Hotel Receptionist Training Bundle, no matter where you are in the world you will be able to access your Hotel Receptionist Training any time you want.

What makes us the go-to choice for people who want to learn about Hotel Receptionist Training Bundle is our dedication and commitment to providing you with the best service possible. Should you have any questions while studying this Hotel Receptionist Training Bundle, our experienced tutors and mentors will answer them via email and live chat.

Enrol in our Hotel Receptionist and Secretary Training today and start learning.

Benefits you’ll get choosing Apex Learning for this Hotel Receptionist:

  • One payment, but lifetime access to 11 CPD courses
  • Certificate, student ID for the title course included in a one-time fee
  • Full tutor support available from Monday to Friday
  • Free up your time — don’t waste time and money travelling for classes
  • Accessible, informative modules taught by expert instructors
  • Learn at your ease — anytime, from anywhere
  • Study the course from your computer, tablet or mobile device
  • CPD accredited course — improve the chance of gaining professional skills
  • Gain valuable and recognised experience without leaving your home

How will I get my Certificate?

After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.

  • PDF Certificate: Free (Previously it was £10 * 11 = £110)
  • Hard Copy Certificate: Free (For The Title Course)

If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10!

P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99.

CPD

115 CPD hours / points
Accredited by CPD Qualification Standards

Course media

Description

Curriculum of Hotel Receptionist Bundle

Course 1: Hotel Management Level 3 for Hotel Receptionist

  • Hotel Receptionist Module 01: Introduction to Hospitality Management
  • Hotel Receptionist Module 02: An Overview of Hotel Industry
  • Hotel Receptionist Module 03: The Process of Selection and Recruitment in Hospitality Industry
  • Hotel Receptionist Module 04: The Process of Development and Training in Hospitality Industry
  • Hotel Receptionist Module 05: Management of Front Office Operations
  • Hotel Receptionist Module 06: Management of Housekeeping, Engineering and Security Operations
  • Hotel Receptionist Module 07: Management of Food and Beverage Operations
  • Hotel Receptionist Module 08: Management of Service Quality in Hospitality Industry
  • Hotel Receptionist Module 09: Marketing in Travel and Tourism Business
  • Hotel Receptionist Module 10: Accounting in Hospitality Industry
  • Hotel Receptionist Module 11: Customer Satisfaction

Course 2: Concierge for Hotel Receptionist

  • Hotel Receptionist Module 01: Understanding the Service
  • Hotel Receptionist Module 02: Types of Concierge Services
  • Hotel Receptionist Module 03: Necessary Skills for Any Concierge
  • Hotel Receptionist Module 04: Principles for a Concierge Service Business
  • Hotel Receptionist Module 05: Delivering Customer Service
  • Hotel Receptionist Module 06: Concierge Work Environment and Etiquettes
  • Hotel Receptionist Module 07: Emergency Measures for a Hotel Concierge

Course 3: Office Skills for Hotel Receptionist

  • Hotel Receptionist Module 01: Introduction to Reception and Receptionist
  • Hotel Receptionist Module 02: Business Telephone Skills
  • Hotel Receptionist Module 03: Representing Your Boss and Company
  • Hotel Receptionist Module 04: Mail Services and Shipping
  • Hotel Receptionist Module 05: Travel Arrangements
  • Hotel Receptionist Module 06: Organising Meeting and Conferences
  • Hotel Receptionist Module 07: Time Management
  • Hotel Receptionist Module 08: Record Keeping and Filing Systems
  • Hotel Receptionist Module 09: Business Writing Skills
  • Hotel Receptionist Module 10 : Organisational Skills
  • Hotel Receptionist Module 11: Communication Skills
  • Hotel Receptionist Module 12: Customer Service
  • Hotel Receptionist Module 13: Effective Planning and Scheduling
  • Hotel Receptionist Module 14: Invoicing/Petty Cash
  • Hotel Receptionist Module 15: Business Environment
  • Hotel Receptionist Module 16: Advanced MS Excel

Course 4: Customer Service for Hotel Receptionist

  • Hotel Receptionist: Understanding Customer Service
  • Hotel Receptionist: Focusing on the Customer
  • Hotel Receptionist: Customer Service and the Telephone
  • Hotel Receptionist: Handling Complaints
  • Hotel Receptionist: Enduring Stress
  • Hotel Receptionist: Business Communication
  • Hotel Receptionist: Verbal and Non-verbal Communication
  • Hotel Receptionist: Written Communication
  • Hotel Receptionist: Electronic Communication
  • Hotel Receptionist: Communicating with Graphics
  • Hotel Receptionist: Effectively Working for Your Boss
  • Hotel Receptionist: Identifying Goals
  • Hotel Receptionist: Effective Energy Distribution
  • Hotel Receptionist: Working with Your Personal Style
  • Hotel Receptionist: Building Your Toolbox
  • Hotel Receptionist: Establishing Your Action Plan

Course 5: Working Effectively Across Cultures for Hotel Receptionist

  • Hotel Receptionist Section 1: Introduction
  • Hotel Receptionist Section 2: Cultural identity
  • Hotel Receptionist Section 3: OBSERVE
  • Hotel Receptionist Section 4: Learn
  • Hotel Receptionist Section 5: APPLY
  • Hotel Receptionist Section 6: More practical TIPS
  • Hotel Receptionist Section 7: Wrap up

Course 6: Phone-Based Customer Service for Hotel Receptionist

  • Hotel Receptionist Module 1: Introduction to Customer Service
  • Hotel Receptionist Module 2: What’s Different about Good Customer Service?
  • Hotel Receptionist Module 3: Customer Relationship Management
  • Hotel Receptionist Module 4: Customer Service Communication Strategies
  • Hotel Receptionist Module 5: Aspects of Phone Etiquette
  • Hotel Receptionist Module 6: Building Rapport Over the Phone
  • Hotel Receptionist Module 7: Inbound and Outbound Calls
  • Hotel Receptionist Module 8: Active Listening and Managing Tough Callers
  • Hotel Receptionist Module 9: Managing Interoffice Calls and Voicemail
  • Hotel Receptionist Module 10: Problem Solving over the Phone
  • Hotel Receptionist Module 11: Intra Organisation Dealings
  • Hotel Receptionist Module 12: Measuring Customer Service

Course 7: Document Control for Hotel Receptionist

  • Hotel Receptionist Module 1: Introduction to Document Control
  • Hotel Receptionist Module 2: Principles of Document Control and Elements of Document Control Environment
  • Hotel Receptionist Module 3: Document Control Lifecycle
  • Hotel Receptionist Module 4: Document Control Strategies and Instruments
  • Hotel Receptionist Module 5: Document Management
  • Hotel Receptionist Module 6: Quality Assurance and Controlling Quality of Documents
  • Hotel Receptionist Module 7: Project Document Control
  • Hotel Receptionist Module 8: Electronic Document Management Systems and Soft Copy Documentation

Course 8: GDPR Data Protection Level 5 for Hotel Receptionist

  • Hotel Receptionist Module 01: GDPR Basics
  • Hotel Receptionist Module 02: GDPR Explained
  • Hotel Receptionist Module 03: Lawful Basis for Preparation
  • Hotel Receptionist Module 04: Rights and Breaches
  • Hotel Receptionist Module 05: Responsibilities and Obligations

Course 9: Level 2 Microsoft Office Essentials for Hotel Receptionist

Excel 2016 for Hotel Receptionist

  • Getting Started with Microsoft Office Excel 2016
  • Performing Calculations
  • Modifying a Worksheet
  • Formatting a Worksheet
  • Printing Workbooks
  • Managing Workbooks

Word 2016 for Hotel Receptionist

  • Getting Started with Word
  • Formatting Text and Paragraphs
  • Working More Efficiently
  • Managing Lists
  • Adding Tables
  • Inserting Graphic Objects
  • Controlling Page Appearance
  • Preparing to Publish a Document
  • Workbooks - Microsoft Word 2016 (Beginner)

PowerPoint 2016 for Hotel Receptionist

  • PowerPoint Interface
  • Presentation Basics
  • Formatting
  • Inserting Options
  • Working with Objects
  • Table
  • Charts
  • Review and Presentatin

Access 2016 for Hotel Receptionist

  • Introduction to Access
  • Modify Data
  • Working with Queries
  • Access Forms
  • Working with Reports

Course 10: Effective Communication Skills for Hotel Receptionist

  • Hotel Receptionist Module 01: Business Communication
  • Hotel Receptionist Module 02: Verbal and Non-verbal Communication
  • Hotel Receptionist Module 03: Written Communication
  • Hotel Receptionist Module 04: Electronic Communication
  • Hotel Receptionist Module 05: Communicating with Graphic
  • Hotel Receptionist Module 06: Effectively Working for Your Boss

Course 11: Coronavirus (COVID-19) Awareness for Hotel Receptionist

  • Hotel Receptionist: Introduction to COVID-19
  • Hotel Receptionist: Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS
  • Hotel Receptionist: The Strike of Pandemic Around the World and Great Britain
  • Hotel Receptionist: Effects of Covid-19 on Human Life
  • Hotel Receptionist: Diagnosis and Treatment
  • Hotel Receptionist: Preventions and Social Measures to Be Taken
  • Hotel Receptionist: Artificial Intelligence, Data Science and Technological Solutions against Covid-19

Who is this course for?

Anyone from any background can enrol in this Hotel Receptionist bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this Hotel Receptionist course to gather professional knowledge besides their study or for the future.

Requirements

Our Hotel Receptionist is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.

There is no time limit for completing this for Hotel Receptionist course, it can be studied in your own time at your own pace.

Career path

Having these various certifications will increase the value in your CV and open you up to multiple job sectors.

Questions and answers

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.