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Receptionist : Customer Service & Communication Skills

Summer Sale - Bundle of 3 Courses + FREE e-Certificate, Transcript & Student ID | 24/7 Tutor Support | Lifetime access


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Summary

Price
Save 98%
£32 inc VAT (was £1,699)
Offer ends 06 August 2021
Study method
Online, self-paced
Duration
15 hours
Access to content
Lifetime access
Qualification
No formal qualification
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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Overview

Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Receptionist : Customer Service & Communication Skills Bundle. You’ll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today’s workplaces.

This Receptionist : Customer Service & Communication Skills Bundle consists the following Professional Career Oriented courses:

  • Course 1: Receptionist Diploma
  • Course 2: Communication and Organisational Skills
  • Course 3: Customer Service and Front Desk Training

**Digital Certificate, Transcript and student ID all included in the price**

Learn about Receptionist : Customer Service & Communication Skills from industry experts and boost your professional skill. This Receptionist : Customer Service & Communication Skills Diploma will enhance your skill and make you ready for the job market. You’ll get expert opinions about the best practices and problems of the Receptionist : Customer Service & Communication Skills. You’ll also gain the skills of Receptionist : Customer Service & Communication Skills to excel in your job and tips to master professional skills in no time.

You’ll be connected with the community of Receptionist : Customer Service & Communication Skills professionals and gain first-hand experience of Receptionist : Customer Service & Communication Skills problem-solving. The Receptionist : Customer Service & Communication Skills is self-paced. You can complete your course and attend the examination in your suitable schedule.

This Receptionist : Customer Service & Communication Skills will provide you with the latest information and updates of Receptionist : Customer Service & Communication Skills. It will keep you one step ahead of others and increase your chances of growth.

Easily learn the skills and knowledge you desire with our Receptionist : Customer Service & Communication Skills, you get an unparalleled learning experience with us and you get a digital certificate, transcript and a student ID card all included with the course price.

The goodies doesn’t end there, as a bonus, for a limited time only you will get 2 additional courses with this Receptionist : Customer Service & Communication Skills for free!

What makes us the go to choice for people who want to learn about Receptionist : Customer Service & Communication Skills is our dedication and commitment to providing you with the best service possible. You will get unlimited access to the Receptionist : Customer Service & Communication Skills, no matter where you are in the world you will be able to access your Receptionist : Customer Service & Communication Skills any time you want.

Should you have any questions while studying this Receptionist : Customer Service & Communication Skills, our experienced tutors and mentors will answer them via email and live chat.

With our Student ID card you will get discounts on things like music, food, travel and clothes etc.

Enrol in our Receptionist : Customer Service & Communication Skills today and start learning.

Why buy this Receptionist : Customer Service & Communication Skills?

  1. Unlimited access to all 3 courses for forever
  2. Digital Certificate, Transcript and student ID all included in the price
  3. Absolutely no hidden fees
  4. Receive one to one assistance on every weekday from professionals
  5. Immediately receive the PDF certificate after passing
  6. Receive the original copies of your certificate and transcript on the next working day
  7. Easily learn the skills and knowledge from the comfort of your home
  8. Get 2 additional courses included as bonus

Course media

Description

Course Curriculum

**Receptionist : Customer Service & Communication Skills**

***Receptionist Diploma***

Receptionist Diploma

  • Module 1: Introduction to Reception and Receptionist
  • Module 2: Business Telephone Skills
  • Module 3: Representing Your Boss and Company
  • Module 4: Mail Services and Shipping
  • Module 5: Travel Arrangements
  • Module 6: Organising Meeting and Conferences
  • Module 7: Time Management
  • Module 8: Record Keeping and Filing Systems
  • Module 9: Business Writing Skills
  • Module 10: Organisational Skills
  • Module 11: Communication Skills
  • Module 12: Customer Service
  • Module 13: Effective Planning and Scheduling
  • Module 14: Invoicing/Petty Cash
  • Module 15: Business Environment

Advanced MS Excel

  • How to Get the most of the course
  • Text formulas in Excel
  • Text Formulas Exercise
  • Text Formulas Exercise (answers)
  • Mathematical Formulas In Excel
  • Mathematical Formulas Exercise
  • Mathematical Formulas Exercise (answers)
  • Date and Time Formulas In Excel
  • Date and Time Formulas Exercise
  • Date and Time Exercise Formulas (answers)
  • Logic Formulas In Excel
  • Logic Formula Exercise
  • Logic Formula Exercise (answers)
  • Financial Formula In Excel
  • Financial Formula Exercise
  • Financial Formula Exercise (answers)
  • Informational Formula In Excel
  • Informational Formula Exercise
  • Informational Formula Exercise (answers)
  • Getting Traffic To Your Site
  • Menu Example with Excel Vlookup
  • Wildcard Search with Excel Vlookup
  • Looking to the Left with Excel Vlookup
  • 2-Way Lookup
  • Comparing Lists with Excel Vlookup
  • Microsoft Excel Vlookup Tips and Tricks
  • Power Query Intro and Excel version
  • Excel Power Query – Introduction
  • Enabling M in Power Query
  • Transform Data – Trim in Excel Power Query
  • Transform Data – Format Dates and Values in Excel Power Query
  • Simple Expressions
  • Simple Expressions – Nested Expressions
  • Transform Data – Parsing URLs in Excel Power Query
  • Variables
  • Formatting Excel Keyboard Shortcuts
  • Table Excel Keyboard Shortcuts
  • Editing Excel Keyboard Shortcuts
  • Formula Excel Keyboard Shortcuts
  • Workbook Excel Keyboard Shortcuts
  • Handy Excel Shortcuts Keyboard Shortcuts

*** Communication and Organisational Skills***

Module 01: Business Communication

  • Identifying Basic Communication Techniques
  • Formal and Informal Communication

Module 02: Verbal and Non-verbal Communication

  • Describing Verbal and Non-verbal Communication
  • Understanding Body Language
  • Making Effective Presentations
  • Fundamentals of Productive Meetings

Module 03: Written Communication

  • Written Communication

Module 04: Electronic Communication

  • Electronic Communication

Module 05: Communicating with Graphics

  • Creating Graphics for Business Communication
  • Communicating Static Information
  • Communicating Dynamic Information

Module 06: Effectively Working for Your Boss

  • Representing Your Boss
  • Communicating Your Boss’s Decisions
  • Supporting Your Boss and Colleagues
  • Building a Partnership with Your Boss

***Customer Service and Front Desk Training***

  • Module One – Customer Service : Who We Are and What We Do
  • Module Two – Customer Service : Establishing Your Attitude
  • Module Three – Customer Service : Identifying and Addressing Customer Needs
  • Module Four – Customer Service : Generating Return Business
  • Module Five: In-Person Customer Service
  • Module Six – Customer Service : Giving Customer Service over the Phone
  • Module Seven – Customer Service : Providing Electronic Customer Service
  • Module Eight – Customer Service : Recovering Difficult Customers
  • Module Nine – Customer Service : Understanding When to Escalate

Certification

After studying the course materials of the Receptionist : Customer Service & Communication Skills you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8.

Who is this course for?

This Receptionist : Customer Service & Communication Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.

Requirements

This Receptionist : Customer Service & Communication Skills was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Receptionist : Customer Service & Communication Skills is a great way for you to gain multiple skills from the comfort of your home.

Questions and answers

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.