Skip to content

Reception Skills Certification

Online Courses Learning


£150 inc VAT
Or £50.00/mo. for 3 months...
Study method
Online, self-paced
10 hours
No formal qualification
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Certificate of completion available and is included in the price

Add to basket or enquire


What are the Benefits of the Course?

A competent and professional front-line presence;
Easy-to-follow modules, from start to finish;
The ability to work through the modules at the learner’s own pace and in the comfort of their home;
An industry-recognised certificate, with full online support during the course.


10 CPD hours / points
Accredited by The CPD Certification Service


Reception Skills Certification
The Receptionist plays a vital role in creating a positive first impression in any organisation. Good personal grooming and strong interpersonal skills are two attributes, but this role usually incorporates a number of office functions, requiring knowledge, skills and training.

Performed competently, the role often leads to recognition and promotion to positions of greater responsibility.

Comprising 17 easy-to-follow modules, the Reception Skills Certification course is designed to cover every aspect of being a receptionist, including the tasks that a receptionist will have to accomplish, dealing with people, the business environment and the importance of superior verbal and written communication skills.
What’s Covered in the Course?
The modules start by identifying the different types of receptionist and how their roles differ.

Team members will spend time learning about communication skills, with particular emphasis on the art of talking on the telephone and how to leave messages.

Professional and effective communication is a key skill for the receptionist.

The competent receptionist will learn how to use a database, as the storage space for the information that they need to keep track of, as well as how to make bookings and reservations (travel, hotel, restaurant, conference, etc.), which usually forms a key part of the job.

Good organisational and administrative skills are important aspects, as are the sometimes neglected legal responsibilities of the role – from confidentiality of information to health and safety issues.

The receptionist will learn how to run the reception area in a professional manner and how to help their own career to develop, from receptionist to the more responsible administrative positions.

The course ends with modules on teamwork – the receptionist cannot perform effectively, without the support of others – and the role of technology, in providing them with the tools that they need, in order to do their job.

The team member will learn:

The key roles of a receptionist;
How to run the reception area;
How to effectively communicate;
How to deal with administration;
How to be a team player;
How to use technology to their advantage;
How to handle databases;
How to make bookings and reservations;
Organisational skills.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Currently there are no reviews for this course. Be the first to leave a review.


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.