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Reception: Receptionist

24 Hour Flash Sale : Up to 98% Off | 4 in 1 Exclusive Bundle | PDF Certificate, Transcript, Student ID & Test Included



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£31 inc VAT (was £1,699)
Offer ends 25 May 2022
Study method
Online, self-paced
18 hours
Access to content
Lifetime access
No formal qualification
15 CPD hours / points
Optional extras

Digital certificate included in price

Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

8 students purchased this course

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Kickstart Your Career with StudyHub During This Hiring Season and Get Special Gifts (Additional Courses + Pdf Certificate + Transcript + Student ID) Worth £190 - Enrol Now!


If you are searching for the right training to establish a solid foundation for your career, you’ve come to the right place!

**Deal for Today - Comprehensive Bundle of Four Premium Courses & as Bonus you will get Pdf Certificates, Transcripts, Student ID, 24/7 Tutor Support & Exam/ Assessments at a single payment. No Hidden Fees !!**

Do you want to

  • Work as a Receptionist, Office Administrator or Administrative Assistant?
  • Learn or develop up-to-date, best practice administration and receptionist skills?
  • Identify and resolve customer issues to help keep the reputation of your business?

Then this Professional Receptionist Diploma course is highly recommended for you. Gain conceptual and theoretical knowledge about the fundamentals of office administration. Understand the role itself, and learn all of the skills needed to become a skillful receptionist who is resourceful, adaptable, and brings high value to their company. You’ll understand the relevant office and admin tasks like record keeping and filing essential documents, having effective telephone etiquette, organizing meetings and conferences, and delivering excellent customer service.

This Professional Receptionist Diploma Bundle consists the following Professional Career Oriented courses:

  • Course 1: Receptionist Diploma
  • Course 2: Communication and Organisational Skills
  • Course 3: Customer Service and Front Desk Training
  • Course 4: Business Writing Skills

Should you have any questions while studying this Professional Receptionist Diploma , our experienced tutors and mentors will answer them via email and live chat.

With our Student ID card you will get discounts on things like music, food, travel and clothes etc.

Enrol in our Professional Receptionist Diploma today and start learning.

Why buy this Professional Receptionist Diploma ?

  1. Unlimited access to all 4 courses for forever
  2. Digital Certificate, Transcript and student ID all included in the price
  3. Absolutely no hidden fees
  4. Receive one to one assistance on every weekday from professionals
  5. Immediately receive the PDF certificate after passing
  6. Receive the original copies of your certificate and transcript on the next working day
  7. Easily learn the skills and knowledge from the comfort of your home
  8. Get 3 additional courses included as bonus

Acquiring basic knowledge & skills regarding Reception : Receptionist is always necessary to pave your dream Reception : Receptionist career. Our Reception : Receptionist bundle will help you to commit to your passion and get you to your long cherished success in Reception : Receptionist .


15 CPD hours / points
Accredited by CPD Quality Standards

Course media




Course Curriculum

**Professional Receptionist Diploma**

**Receptionist Diploma**

Receptionist Diploma

  • Reception: Receptionist Module 1: Introduction to Reception and Receptionist
  • Reception: Receptionist Module 2: Business Telephone Skills
  • Reception: Receptionist Module 3: Representing Your Boss and Company
  • Reception: Receptionist Module 4: Mail Services and Shipping
  • Reception: Receptionist Module 5: Travel Arrangements
  • Reception: Receptionist Module 6: Organising Meeting and Conferences
  • Reception: Receptionist Module 7: Time Management
  • Reception: Receptionist Module 8: Record Keeping and Filing Systems
  • Reception: Receptionist Module 9: Business Writing Skills
  • Reception: Receptionist Module 10: Organisational Skills
  • Reception: Receptionist Module 11: Communication Skills
  • Reception: Receptionist Module 12: Customer Service
  • Reception: Receptionist Module 13: Effective Planning and Scheduling
  • Reception: Receptionist Module 14: Invoicing/Petty Cash
  • Reception: Receptionist Module 15: Business Environment

Reception: Receptionist - Advanced MS Excel

  • How to Get the most of the course
  • Text formulas in Excel
  • Text Formulas Exercise

**Reception: Receptionist - Communication and Organisational Skills**

Reception: Receptionist - Module 01: Business Communication

  • Identifying Basic Communication Techniques
  • Formal and Informal Communication

Reception: Receptionist - Module 02: Verbal and Non-verbal Communication

  • Describing Verbal and Non-verbal Communication
  • Understanding Body Language
  • Making Effective Presentations
  • Fundamentals of Productive Meetings

Reception: Receptionist - Module 03: Written Communication

  • Written Communication

Reception: Receptionist - Module 04: Electronic Communication

  • Electronic Communication

Reception: Receptionist - Module 05: Communicating with Graphics

  • Creating Graphics for Business Communication
  • Communicating Static Information
  • Communicating Dynamic Information

Reception: Receptionist - Module 06: Effectively Working for Your Boss

  • Representing Your Boss
  • Communicating Your Boss’s Decisions
  • Supporting Your Boss and Colleagues
  • Building a Partnership with Your Boss

**Reception: Receptionist - Customer Service and Front Desk Training**

Reception: Receptionist - Customer Service and Front Desk Training

  • Module One – Customer Service : Who We Are and What We Do
  • Module Two – Customer Service : Establishing Your Attitude
  • Module Three – Customer Service : Identifying and Addressing Customer Needs
  • Module Four – Customer Service : Generating Return Business
  • Module Five: In-Person Customer Service
  • Module Six – Customer Service : Giving Customer Service over the Phone
  • Module Seven – Customer Service : Providing Electronic Customer Service
  • Module Eight – Customer Service : Recovering Difficult Customers
  • Module Nine – Customer Service : Understanding When to Escalate


After studying the course materials of the Professional Receptionist Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8.

Who is this course for?

This Professional Receptionist Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.


This Professional Receptionist Diploma was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Professional Receptionist Diploma is a great way for you to gain multiple skills from the comfort of your home.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Optional extras

Digital certificate

Certificate of completion is included in course price


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.