Receiving and Acting on Complaints In Care(Level 4)
Instant Course Access |CPD Accredited | Free Certificate | Exam & Retakes Included
Caredemy
Summary
- Tutor is available to students
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Overview
This course will give an overview of the CQC’s Regulation 16: Receiving and acting on complaints. Identifying, receiving, handling, and responded to service users complains will be discussed.
CPD
Description
At the end of this course, the learner will be able to:
- Describe an effective and accessible process for identifying, receiving, handling, and responding to complaints
- Describe when a complaint should be acknowledged
- Understand the complaint escalation process
Course Content
- Receiving and Acting on Complaints – Course Introduction
- What is Regulation 16
- Regulation 16 in Full
- Making a Complaint
- Appropriate Action
- Accessible Systems
- Effective Systems
- Complaint Monitoring
- Honouring the Complainant
- The Role of the CQC
Who is this course for?
This online course has been written at an introductory level 1 for all levels that fit the criteria to take training as part of their role. This includes:
- Refresher training
- Inductions
- Awareness
- Knowledge enhancement
Requirements
It is suitable for the following:
- All individuals who want to improve their knowledge and understanding of Receiving and Acting on Complaints In Care
- Health Care workers
- Nurses, Doctors, Ambulance services, clinical and non-clinical workers
- Social Care Workers including Councils, Carers and Care assistants
- Youth workers including activity leaders, passenger transport and volunteers
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.