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Receiving and Acting on Complaints In Care(Level 4)

Instant Course Access |CPD Accredited | Free Certificate | Exam & Retakes Included


Caredemy

Summary

Price
£30 inc VAT
Study method
Online
Duration
1 hour · Self-paced
Access to content
365 days
Qualification
No formal qualification
CPD
1 CPD hours / points
Additional info
  • Tutor is available to students

1 student purchased this course

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Overview

This course will give an overview of the CQC’s Regulation 16: Receiving and acting on complaints. Identifying, receiving, handling, and responded to service users complains will be discussed.

CPD

1 CPD hours / points
Accredited by The CPD Standards Office

Description

At the end of this course, the learner will be able to:

  • Describe an effective and accessible process for identifying, receiving, handling, and responding to complaints
  • Describe when a complaint should be acknowledged
  • Understand the complaint escalation process

Course Content

  • Receiving and Acting on Complaints – Course Introduction
  • What is Regulation 16
  • Regulation 16 in Full
  • Making a Complaint
  • Appropriate Action
  • Accessible Systems
  • Effective Systems
  • Complaint Monitoring
  • Honouring the Complainant
  • The Role of the CQC

Who is this course for?

This online course has been written at an introductory level 1 for all levels that fit the criteria to take training as part of their role. This includes:

  • Refresher training
  • Inductions
  • Awareness
  • Knowledge enhancement

Requirements

It is suitable for the following:

  • All individuals who want to improve their knowledge and understanding of Receiving and Acting on Complaints In Care
  • Health Care workers
  • Nurses, Doctors, Ambulance services, clinical and non-clinical workers
  • Social Care Workers including Councils, Carers and Care assistants
  • Youth workers including activity leaders, passenger transport and volunteers

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FAQs

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2025. All rights reserved.