Receiptionist Administrative Training

Cambridge Open Academy

• Module 1: Introduction to Reception and Receptionist Duties 13:03

  • 1: Introduction to Reception and Receptionist Duties Preview 13:03

• Module 2: Administrative and Organisational Skills 13:47

  • 2: Administrative and Organisational Skills 13:47

• Module 3: Social and Communication Skills 13:03

  • 3: Social and Communication Skills 13:03

• Module 4: Customer Service Strategies 12:48

  • 4: Customer Service Strategies 12:48

• Module 5: Time and Task Management 12:59

  • 5: Time and Task Management 12:59

• Module 6: Tech Tools for Administration 13:18

  • 6: Tech Tools for Administration 13:18

• Module 7: Professional Growth Strategies 12:08

  • 7: Professional Growth Strategies 12:08

• Module 8: Workplace Safety and Compliance 12:25

  • 8: Workplace Safety and Compliance 12:25

The Receptionist Administrative Training course offers a full foundation for learners aiming to build strong, job-ready office and reception skills. In Module 1: Introduction to Reception and Receptionist Duties, learners are introduced to the main tasks expected from front-desk professionals. Module 2: Administrative and Organisational Skills then focuses on filing, appointment setting, and general office organisation. Module 3: Social and Communication Skills improves professional interactions with staff and visitors, while Module 4: Customer Service Strategies provides methods for managing client needs calmly and efficiently.

Time management, often a challenge in reception roles, is addressed in Module 5: Time and Task Management, followed by Module 6: Tech Tools for Administration, which covers key office software and productivity tools. Module 7: Professional Growth Strategies helps learners map out career plans and improve their confidence, and the course concludes with Module 8: Workplace Safety and Compliance, ensuring that learners are aware of basic legal and safety duties. Whether you’re new to the sector or looking to sharpen skills, this course prepares learners to contribute effectively to any office environment.

• Jobseekers aiming for receptionist or admin roles

• New office staff seeking to improve skills

• Professionals returning to the workforce.

• School leavers and college graduates exploring office careers

• Career changers entering clerical or customer service roles.

• Employers looking to upskill junior team members

• Open to beginners, no prior experience needed

• Suitable for intermediate learners wanting to build on basics

• Also valuable for those with admin experience seeking refresher training

• Device and internet required for course access

• Willingness to learn and apply professional office standards

• Receptionist (£19,000+)

• Office Administrator (£21,000+)

• Clerical Support Assistant (£20,000+)

• Medical Receptionist (£22,000+)

• Secretary (£24,000+)

• Front Desk Coordinator (£23,000+)

• Office Assistant (£20,000+)

• Team Support Officer (£25,000+)

• Administrative Officer (£26,000+)

• Customer Service Coordinator (£24,000+)

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