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QUALIFI Level 3 Diploma in Hospitality and Tourism Management cover image

QUALIFI Level 3 Diploma in Hospitality and Tourism Management
School of Business & Technology London

Distance/Blended learning |Assignment based Assessments | Self paced course | Study materials available

Summary

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£764 inc VAT (was £2,062.50)
Offer ends 31 May 2026
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Study method
Online
Duration
12 months · Self-paced
Qualification
Level 3 Diploma in Hospitality and Tourism Management
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Additional info
  • Tutor is available to students
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Overview

Shape experiences that travellers remember for a lifetime.

The QUALIFI Level 3 Diploma in Hospitality and Tourism Management, awarded by QUALIFI, provides a strong foundation for individuals aspiring to build a career in the global hospitality and tourism industry. The course introduces you to the essential principles of customer service, hospitality operations, and tourism management, equipping you with the knowledge and confidence to thrive in a people-focused, service-driven sector.

Ideal for beginners or those seeking to progress in hospitality and tourism, this course covers the core skills of guest relations, business operations, travel management, and cultural awareness. With an emphasis on practical application, it helps you develop a professional mindset while preparing for further academic study or entry-level roles in one of the world’s fastest-growing industries.

Typically completed within 8 to 10 months, the course is regulated by Ofqual and globally recognised — supporting both academic progression and career opportunities across the hospitality and tourism sectors.

Why Choose SBTL?

  1. Flexible Study Options: Study online or through blended learning, anytime, anywhere — with seamless delivery via our cutting-edge MyLearnDirect platform.
  2. Dedicated and Expert Tutors: Get support and assistance from expert tutors at any time—without limits or delays.
  3. Comprehensive Learning Resources: Access expertly designed learning materials, study guides, and assessment guidelines that cover every module.
  4. Dedicated Support Desk: Submit inquiries, request support, ask for tutor assistance, or schedule a callback whenever you need help.
  5. Personal Tutor Meetings: Arrange one-on-one sessions with your tutor for tailored academic guidance and support.
  6. Schedule Live Classes: Book live online sessions for each module at your convenience and on your schedule (Blended Learning only).
  7. Proven Success Rates: Join thousands who've completed their courses with a 94% completion rate and 90% learner success rate.
  8. 250+ Career-Focused Courses: Choose from a wide-ranging course portfolio tailored to your career stage, industry demand, and future goals.
  9. Elevate Grade: Get detailed assessment feedback to enhance your understanding, improve performance, and boost your grades.
  10. Global Learning Access: Study from anywhere in the world with comprehensive learning support — learning without borders, on your schedule.
  11. Innovative and Structured Learning: Build real-world skills through high-quality, structured learning — designed to sharpen understanding, boost employability, and help you thrive in a fast-changing world.
  12. Trusted by Professionals: Our learners include professionals from top global companies — a testament to our quality, reliability, and impact.

What You Will Learn – Depending on the modules you choose

You'll develop the capability to:

  • Understand the fundamentals of the hospitality and tourism industries
  • Build essential customer service and communication skills
  • Gain awareness of operational and management practices in hospitality settings
  • Explore the global tourism environment and its economic and cultural impact
  • Strengthen problem-solving, teamwork, and decision-making skills
  • Develop confidence, professionalism, and industry-ready competence

Qualification

Level 3 Diploma in Hospitality and Tourism Management

Awarded by Qualifi Ltd
Regulated by Ofqual
Qualifi Ltd logo

Description

The QUALIFI Level 3 Diploma in Hospitality and Tourism Management introduces learners to the core principles of hospitality operations, customer service, and tourism management. Designed for current or aspiring managers who would like to forge a career in Hospitality and Tourism sector, it helps you develop a strong base in communication, teamwork, cultural awareness, and business fundamentals within a hospitality context.

With practical examples and real-world applications, this course provides the knowledge and confidence needed to take first steps into a global industry full of opportunities.

Modules Covered

UNIT 1 – Introduction to the Tourism Industry
Covers the structure, trends, and global impact of the tourism sector.

UNIT 2 – Introduction to the Hospitality Industry
Explores key areas of hospitality, including lodging, food services, and guest relations.

UNIT 3 – Introduction to Marketing for Hospitality and Tourism
Introduces marketing principles and their application in tourism and hospitality services.

UNIT 4 – Introduction to Customer Service for Hospitality and Tourism
Focuses on customer care skills, service quality, and enhancing the guest experience.

Key Highlights

  1. Accredited by Ofqual and awarded by QUALIFI.
  2. Recognised Level 3 qualification
  3. Flexible study options: fully online or blended learning via the MyLearnDirect
  4. Average completion time: 8 – 10 months, with a total support period of 12 months.
  5. Unlimited tutor support and dedicated support desk for academic and technical guidance.
  6. Course fees are all-inclusive, covering registration, comprehensive learning resources, and assessment costs.
  7. Study at your own pace, with 24/7 portal access for maximum flexibility.
  8. On completion, gain a globally recognised QUALIFI diploma that supports progression to higher studies or job roles.

Learning Outcomes

  • Understand the foundations of hospitality and tourism management
    • Develop strong customer service and communication skills
    • Apply marketing and finance concepts in a hospitality/tourism setting
    • Strengthen teamwork, cultural awareness, and problem-solving
    • Build confidence to progress academically or professionally in the industry

Who is this course for?

This qualification is designed for aspiring professionals and beginners looking to establish themselves in hospitality or tourism. Whether you aim to work in hotels, resorts, travel agencies, event management, or customer service, it equips you with the skills to succeed in people-focused roles.

Requirements

To be eligible for this course, you should:

  • Be 18 years of age and over
  • Have some experience or a previous level 2 qualification
  • Possess the ability to complete the Level 3 course

Career path

The Level 3 Diploma in Hospitality and Tourism Management can open many career pathways including, but not limited to:

  • Resort Manager; Est. Salary £51,699p.a
  • Event Manager; Est. Salary £43,911p.a
  • Tour Manager; Est. Salary £35,501p.a

Progression :

A QUALIFI Level 4 Diploma

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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