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Public Sector Management

Free E - Certificate Included | Free Retake Exam| Access for 365 days | No Hidden Fee

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£12 inc VAT (was £390)
Offer ends 29 June 2022
Study method
Online, self-paced
8 hours
Access to content
365 days
No formal qualification
8 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • TOTUM card is available to purchase separately What's this?

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Diploma In Public Sector Management - Level 4

The Diploma in Public Sector Management Level 4 (USA Standards) is the perfect course if you want to enhance your resume by adding management skills to it. The course will teach you to enhance your public sector management skills, gain awareness of how to develop change management and motivate the public sector. It is a practical and extensive course that will focus on how to tackle political issues, financial management and employee welfare. This course is beneficial to any individual who aspires to gain employment in the public sector or desires to take on mid-management roles across a wide spectrum.

There are a number of key topics discussed in this course such as an introduction to public sector management, public sector planning and organisations, public sector leadership and governance. Each module is discussed in-depth ensuring learners gain a firm understanding of the subject matter. The course will equip you with the relevant tools and awareness to enable you to manage the challenges and take a strategic approach within the workplace.

The Diploma in Public Sector Management Level 4 is ideal for anyone who wants to qualify in this area and become a professional in managing the public sector. This certificate will boost your educational standing and open the door to gaining exciting career opportunities in a broad spectrum of industries.

Please Note: This Course is Based on USA Standards.

Course Objectives

  • Learn to execute effective strategies on public sector management
  • Develop management skills in the business of the government
  • Gain insight into managing people and their teams
  • Understand how recruitment works in the public sector


8 CPD hours / points
Accredited by The CPD Certification Service

Course media


When you enroll for this programme, you will additionally receive two CPD accredited courses for free from 1Training. You have the opportunity to choose your preferred courses from a recommended list, and earn more CPD Points/Hours to your portfolio. The courses that you can choose from have been indicated on our suggested course below.

  • Business and Administration
  • HR Management and Team Leading
  • HR Bookkeeping and Payroll Management
  • Office Admin
  • Office Admin and Reception Skills
  • Office Assistant Training
  • Accounts and Payroll with QuickBooks 2016
  • Administrative HRM Training
  • Accounts and Payroll with QuickBooks Plus
  • Advanced Diploma in Office Administration - Multi Skills

Course Description

This online training course is comprehensive and designed to cover the topics listed under the curriculum.

Course Curriculum

[Module 01] Introducing Public Sector Management

  • Introducing Public Sector Management
  • Introduction
  • An African outlook of the public sector
  • An argument for reforming public service
  • The need for a contemporary public sector
  • Defining a public officer’s role
  • Public officer’s general working conditions
  • Challenges to the public sector a perception of public service
  • Conceptual view of public service jobs
  • Nature of public service today

[Module 02] Public sector planning

  • Public sector planning
  • Introduction
  • Government planning’s purpose
  • Types of plans: Terminology and definitions strategic plans
  • Public sector strategic planning
  • Causes of corporate planning failure
  • Insight: Short-termism and the public sector
  • Developing and implementing a medium-term framework

[Module 03] Public Sector Organisation

  • Public sector organization
  • Types of organizational structure in the public sector
  • Organization structure and design
  • Organization design
  • Simplifying design of the public organization
  • Regional orientation
  • Advantages
  • Disadvantages

[Module 04] E-Government Practice

  • E-Government Practice
  • Aims
  • Introduction
  • Defining e-government
  • E-government’s popularity
  • A business case for e-government 4
  • Governments need to adopt access for opportunity as a policy goal
  • Governments need to focus on knowledge societies
  • E-readiness’ concept
  • Case study: E-government’s value
  • Questions
  • Stages of e-government
  • Models of e-government
  • Government to government model (G2G)
  • Government-to-Business (G2B)
  • Government-to-Citizens (G2C)
  • E-government’s benefits 11
  • E-government’s challenges 12
  • Digital divide

[Module 05] Public Sector Leadership

  • Public Sector Leadership
  • Aims
  • Introduction
  • Environment of contemporary public administration
  • Insight: General and common trends in developing future leaders
  • Identify and select potential leaders
  • Urge mentoring and training
  • Keep leadership development sustainable
  • Critical leadership competencies for public managers
  • Ability to inspire a shared vision
  • Strategic thinking
  • Customer focus
  • Decision-making
  • Developing organizational talent

[Module 06] Motivation in The Public Sector

  • Motivation in the public sector
  • Goals
  • Introduction
  • Factors motivating public servants
  • Motivation theories
  • Needs motivation theories
  • Case study: Motivation of public service officials 5
  • Public service motivation
  • Measuring public service motivation
  • Government’s appeal for employee motivation
  • Prevailing negative attitudes about government and government employees

[Module 07] Change Management in The Public Sector

  • Change management in the public sector
  • Aims
  • Introduction
  • Defining change management
  • Change management’s three levels: Individual, organizational, and enterprise
  • Change and public service
  • Factors leading to resisting change
  • Insight: Change management challenges in the public sector
  • Case study: Managing change in public sector organisations
  • Insight: A practical guide to change in the public sector
  • Public sector organisations as a ‘special case’ in organizational change

[Module 08] Public Sector Governance

  • Public sector governance
  • Aims
  • Good governance guidelines for public sector agencies
  • Insight: Good governance’s value in managing public affairs
  • Roadmap for public sector governance
  • Ethics and Integrity in governance
  • Case study: Public sector governance
  • Engaging citizens as governance partners
  • Risk ownership, incentives, and reward

[Module 09] Public Sector's Political Issues

  • Public Sector’s Political Issues
  • Aims
  • Introduction
  • Insight: Importance of understanding public administration’s politics 1
  • Citizen’s accountability in public administration
  • Politicians’ accountability in public administration
  • Minister’s roles and duties as politicians and administrators
  • Accountability documents

[Module 10] Public Sector Financial Management

  • Public sector financial management
  • Aims
  • Public sector financial management
  • Fiscal sustainability
  • Dimension 2: Operational management
  • Dimension 3: Fiduciary risk management
  • Dimension 4: Governance
  • Reallocation of resource
  • Reducing regional disparities
  • Use of performance-based metrics by government
  • Benefits of performance-based budgeting

[Module 11] Recruitment in The Public Sector

  • Recruitment in the public sector
  • Aims
  • Introduction
  • Principles of public sector recruitment and selection
  • Job descriptions and person specifications
  • Case study: challenges in public sector recruitment
  • Recruiters in the public sector
  • Internal recruitment in the public sector
  • Selected areas in public service seeking executives
  • Secondment as internal public sector recruitment
  • Conditions to fulfil during public sector secondment
  • The conditions for contract employment in the public service

[Module 12] Employee Welfare in The Public Sector

  • Employee welfare in the public sector
  • Aims
  • Introduction
  • Employee welfare’s importance
  • Insight: different categories of labour welfare
  • Insight: Healthcare reform in the United States
  • Insight: Human welfare in emerging economies
  • Issues on welfare state-the European public sector

[Module 13] Public Sector Training, And Learning

  • Public sector training, and learning
  • Aims
  • Introduction
  • Investing in public sector training
  • Public service training’s functions and objectives
  • Principles behind public sector training
  • Integration between policy-formulation, strategic planning and transformation
  • Case study: public sector training’s importance
  • Insight: career path through training
  • Lifelong learning in the public sector
  • Insight: China’s public sector in need of business education

[Module 14] A Future Perspective Of The Public Sector

  • A future perspective of the public sector
  • Aims
  • Introduction
  • Reorganizing public sector
  • Seismic shifts in public service
  • Developing the cluster concept in public service
  • Using analytics to better define future public service
  • Insight: Creation of the knowledge economy through public policy
  • Case study: Public sector jobs’ future
  • Selected visions of the public sector in the future

Course Duration:

You will have 12 Months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

Method of Assessment:

At the end of the course learners will also take an online multiple choice questions assessment test. This online multiple choice questions assessment test is marked automatically so that you will receive an instant grade and know whether you have passed the course.

Who is this course for?

This course is suitable for those working in the public sector and would like to enhance their understanding of public sector management.


  • Learners should be age 16 or over, and must have a basic understanding of Maths, English, and ICT.
  • Sound educational background.
  • The course is practical for anyone interested in the subject.


Successful learners will be awarded the Diploma in Public Sector Management Level 4 by CPD and iAP.

Career path

Once you successfully complete the Diploma in Public Sector Management Level 4, you will gain an accredited qualification that will prove your expertise in public management. You can fulfil any of the following roles:

  • HR Managers
  • Operations Managers
  • Supervisors
  • Entrepreneurs
  • Administrators
  • Supervisors

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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.