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Public Relations + Customer Service

Advanced Diploma in Public Relations | Advanced Diploma in Customer Service |Accredited by ABC Awards |

South London College


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£84 inc VAT (was £399)
Offer ends 06 December 2019
Study method
Online, self-paced
22 Hours
Access to content
365 Days
Level 3 Diploma In Customer Service (Advanced)
Level 3 Diploma In Public Relations (Advanced)
Professional What's this?
Additional info
  • Exam(s) / assessment(s) is included in price

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Advanced Diploma in Public Relations - Level 3

Public relations is a crucial department that communicates organisational information with the public and media to keep the interested people updated and to maintain a positive image amongst the public. Professionals in this department should be highly skilled on how to communicate directly or indirectly to the intended parties through media. However, mastering the skills on public relations requires extensive training and guidance, which will be abundantly provided through this Advanced Diploma in Public Relations – Level 3.

This comprehensive course will do all what it takes to get you upto speed with public relations, starting with an introduction into the PR industry. You will be enlightened on how the PR industry works and on your role, duties and responsibilities as a professional within the industry. Earned media plays a significant role in public relations, which will also be discussed in-depth through this course, along with tips and tricks to gain publicity through earned media and to interact and deal with journalists.

It is vital for PR professionals to expand their contacts and network to use PR as part of marketing strategies. Therefore, this course also includes modules that will guide you on how to expand your contacts and network within the industry, after which the fundamentals of planning PR strategies and campaigns will be given due attention. This course in PR is a great way to qualify for various well-paying and progressive job positions in the PR industry.

Advanced Diploma in Customer Service - Level 3

Customer service is not just an industry, it is an art! It is the art of providing satisfying services or assistance to customers to solve their issues. Professionals within this industry has to be well versed with the various customer service skills that are crucial for its success. Some individuals naturally have these skills, while some have to train for it, and who could be a better trainer than South London College? This comprehensive course in Advanced Diploma in customer service – level is aimed at individuals with a basic knowledge in customer service, who wish to get into or progress within the industry.

This highly detailed course will enlighten you on the role, duties and responsibilities of customer service and its legislations. You will be guided on how to deal with customer queries and questions to create a first, good impression on them. As a customer service representative, you will have to communicate with different clients with different moods. Therefore, this course is also focused on helping you deal with them accordingly to gain their loyalty and trust.

The fundamentals of customer service will be presented through this course, along with its concepts to help you apply it effectively within the organisation. The other modules will walk you through how to build effective customer relationships, how to retain them, how to get appropriate feedbacks from customers and on many more topics that are essential in customer service. By the end of this course, you will have a significant knowledge on customer service to make substantial progress within the industry.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*South London College is an approved reselling partner for ABC Awards courses under Global Edulink

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales


Level 3 Diploma In Customer Service (Advanced)
Level 3 Diploma In Public Relations (Advanced)
Endorsed by ABC Awards

Course media


What Will I Learn?

  • Gain a clear understanding of the job role in Public Relations and a full understanding of how the PR industry works.
  • Learn more about earned media.
  • Learn how to interact and deal with journalists.
  • Learn how to expand your contacts and network
  • Learn how to deal appropriately with customer queries and questions.
  • Learn how to build on customer relationships and maintain them.
  • Understand the fundamentals of customer service and gain a thorough understanding of how to apply customer service concepts within an organisation.
  • Qualifying in customer service means you can work in various roles in well-paid positions and with room for career progression.

Course Curriculum

Advanced Diploma in Public Relations - Level 3

1: Introduction to Public Relations

2: Earned Media

3: Making Friends vs. Making Contacts

4: Connecting With Journalists

Advanced Diploma in Customer Service - Level 3

1: Customer Service and Legislation

2: Customers and Communication in Business

3: Creating a Positive Impression among the Customers

4: Dealing With Requests, Queries and Issues

5: Customer Relationship

6: Feedback and Sales

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.


At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding body (Accreditation)

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Who is this course for?

  • Customer Care Personnel
  • Customer Service Managers
  • Anyone who wants to learn more about Customer Service and further their career
  • Public Relations Managers, Coordinators and Assistants
  • Students currently studying public relations


  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 2 or above in any discipline.

Career path

  • Customer Service Sales Associate – £19,890 per annum
  • Customer Service Coordinator – £19,986 per annum
  • Customer Service Associate – £18,802 per annum
  • Public Relations Manager – £32,708 per annum
  • Public Relations Coordinator – £24,889 per annum
  • PR Account Executive – £20,781 per annum

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

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