PT208 - Managing Quality Planning

Temple Quality Management Systems


£954 inc VAT
Or £79.50/mo. for 12 months... Read more
Study method
Distance learning, self-paced
3 days
ISO 9001: Quality Management Systems Practitioner
Professional certification What's this?
Additional info
  • Tutor is available to students

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This course provides the practical skills to manage the early phases of the product/service lifecycle and work with teams to deploy an integrated project based approach to product/service quality planning and risk management, in order to meet customer and stakeholder requirements.


ISO 9001: Quality Management Systems Practitioner

Course media


PT208 - Managing Quality Planning
Practitioner Level
Course duration: 3 Days (Classroom) or 8 weeks by Supported Distance Learning
Recommended prior knowledge: FD107 Introduction to management systems

Who is it for?

This course is designed for those who are practising in quality and aspire towards middle management.

Indicative course content:

Benefits of product and service planning:

  • Principles of PDCA
  • Relationship between PDCA and product/service planning
  • Standards for Quality Planning (ISO 31000, ISO 10005)

Translating customer/stakeholder and other requirements into functional product and service requirements:

  • Review of Creating Customer
  • Excellence (voice of the customer)
  • Understanding how to establish legal, compliance, regulatory, societal and standards-related requirements
  • Quality function deployment overview
  • Building the House of Quality

Generating the ‘waterfall’ of matrices
Managing projects (overview):

  • Key principles and roles
  • Project charters
  • Milestone planning
  • Business case
  • Development of timing plans
  • Monitoring projects
  • Key requirements of ISO 9001:2015 (Sections 8.2 – 8.6) for product/service design and development.

Managing products and services through quality planning phases:

  • Overview of Design for Six Sigma project methodology of Define, Measure, Analyse, Design, and Verify
    Stage-gate reviews
  • Checklists
  • Design verification
  • Product/service validation

Key tools:

  • Design Failure Mode and Effects Analysis, control plan, capability
    Managing external provider/supplier development
  • Managing project and product/service risks:
  • Risk assessment tools: risk register.
  • Risk evaluation tools: risk matrix.

Product/service risk analysis tools:

  • Fault Tree Analysis, Design Failure Mode and Effects Analysis, Process Failure Mode and Effects Analysis.
    Managing scope.
  • Budgets and financial planning.
  • Risk response techniques.
  • Integration into quality planning methodologies and project stages.

This course includes a one-hour multiple choice examination.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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