PT203 - Managing Management Systems

Temple Quality Management Systems


£954 inc VAT
Or £79.50/mo. for 12 months... Read more
Study method
Distance learning, self-paced
3 days
ISO 9001: Quality Management Systems Practitioner
Professional certification What's this?
Additional info
  • Tutor is available to students

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This course provides the practical skills that enable delegates to work with an organisation and other quality professionals to support the development of management systems and associated management processes using a process based approach, risk based thinking and PDCA in a systems context.


ISO 9001: Quality Management Systems Practitioner

Course media


PT203 - Managing Management Systems
Practitioner Level
Course duration: 3 Days (Classroom) or 8 weeks by Supported Distance Learning
Recommended prior knowledge: FD107 Introduction to management systems

Who is it for?
This course is designed for those who are practising in quality and aspire towards middle management.

Indicative course content:

Management system structure and framework:

  • Systems thinking
  • PDCA thinking model and representation in Annex SL
  • Seven quality management principles (from ISO 9001)
  • Process-based approach
  • Process management and standardisation
  • Risk-based thinking
  • Definitions of customer focus, process approach, risk-based thinking, opportunity, context, policy, quality objectives, support, operation, external providers, documented information, audit programme, management review, non-conformity, corrective action and types of improvement.
  • Overview of other related standards (ISO 14001, ISO45001, ISO/IEC 27001)

Organisational scope and context:

  • Mapping an organisation as a system. Representation and management of an organisation as a system.
  • Mapping the organisation as a system of processes (core, enabling, strategic, external data generation)
  • Listening processes to gather data on the organisational environment
    Policy deployment overview.
  • Relationship between customer focus, risk, opportunity and context in setting quality policy and objectives, and overview of a Hoshin Kanri.
  • Attributes of effective quality objectives and plans
  • Management review for learning. Attributes of effective management review conducted for learning
    Roles in the management system:
    System leaders (top management).
  • The role of ‘top management’ in leading the organisation as a system of interrelated process
  • Process owners
  • Process managers
  • Improvement roles

Overview of the role of the following in a management system:

  • Quality objectives: risk, opportunity, strategy development and deployment
    Risk management and overview of key tools
  • Process management and standardisation
  • Types of improvement: correction, corrective action, continual improvement, breakthrough change, innovation and reorganisation.
  • Quality planning
  • Performance measurement, selecting measures and attributes of effective performance evaluation, monitoring and measurement.
  • This will include customer satisfaction, process performance and understanding variation (interpretation of control charts)
  • Auditing for learning and process confirmation.
  • Definitions and uses of assurance, process confirmation, audit, auditing for learning and the role of the auditor
  • Supply chain management.

Designing a management system framework:

  • Typical implementation framework
  • Organisational needs for implementation
  • Documented information
  • Key engagement and resource requirements
  • Certification process
  • Assessment and gap analysis
  • Planning your implementation

This course includes a one-hour multiple choice examination.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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