Professional Waiter Course

Institute of Hospitality Endorsed

The Training Terminal


Save 79%
£10 inc VAT (was £49)
Offer ends 03 December 2020
Study method
Online, self-paced
3 hours
No formal qualification
1 CPD hours / points
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

56 students purchased this course

Add to basket or enquire


The Professional Waiter course allows you to obtain the necessary practical skills and theoretical knowledge to deliver customer service which is second to none.



1 CPD hours / points
Accredited by Institute of Hospitality

Course media


Being a professional waiter is all about delivering exceptional customer service and possessing a unique balance of skills, knowledge and expertise. The front of house team play a crucial role in the operations of a restaurant and the waiters role involves much more than simply taking orders and serving meals. Through our expert training, you will not only learn the main attributes that a professional waiter needs, but also the tools and techniques required to deliver exceptional standards of service, from managing customer expectations through to demonstrating your product knowledge and selecting the right cutlery and glassware. Polish your skills and deliver with poise and professionalism in any front of house role.

Course Content

The course is divided into 5 easy to follow modules which consist of:

An Introduction to the Role of the Waiter – Begin the course by exploring the typical duties and responsibilities of a waiter along with the equipment that they will need to use and the different types of restaurant terminology. The remaining sections of the module will look at the importance of personal appearance and consistently delivering exceptional customer service.

Table Preparation – In the second module of this course, you will learn how to prepare tables and prepare your workstation. Knowing how to properly set a table is important and this module will teach you the various settings for informal and formal events.

Order of Service – Understand what is meant by an order of service and how it should follow in a typical restaurant setting. The module will then progress on to discussing order management including how to take and process orders correctly.

Serving – Discover best practice when it comes to serving customers including carrying plates, using a tray and attending to customers before, during and after their meal.

Product Knowledge – Product knowledge is crucial for a professional waiter. In the final module of this course, you will learn about the various products that waiters serve to customers.


The Professional Waiter training is delivered as an e-learning course through interactive slides, allowing you to study anywhere, anytime at your own pace. At the end of each section, test your knowledge and if you pass the final end of course test by completing 21 out of 30 questions correctly, you will receive a PDF certificate of completion.

Duration and Time Limit

The course can be completed in approximately 2 hours and is self-paced so you can study for as long or as little as you wish.


All of our courses offered by the Training Terminal have been fully endorsed by the Institute of Hospitality.

We Only Work With The Very Best

Our training courses are written and managed by hospitality professionals with many years’ experience in their field. You will be learning from the best and you will come away from your training inspired by mentors who understand your aspirations and requirements.

Who is this course for?

Who Is The Course Suitable For?

  • Our courses have been written to suit anyone at any level including;
  • Those with little knowledge of the hospitality sector
  • Experienced waiters who would like to enhance their skills and knowledge
  • Individuals seeking new employment in the hospitality sector
  • Baristas or bartenders who wish to develop a new set of skills


There are no entry requirements for this course.

Career path

Progression within the hospitality sector is possible with this course.

Questions and answers

No questions or answers found containing ''.

Zoe asked:

Do you get a certificate after finishing the course?


Hi Zoe Thank you for your question. Yes, you will be able to download or print certificate straight away free of charge. Kind regards Renaldas

This was helpful. Thank you for your feedback.


Course rating
Leave a review

{{ getTruncatedSinglePointScore(item.OverallCourseRating) }} Star Review by {{ item.ReviewerName }} for {{ item.Title }}

{{ getLongDate(item.CreatedOn) }}
{{ item.Title }}
Reviewed by {{ item.ReviewerName }}
|Purchased {{ getHumanisedPassageOftime(item.PurchasedOn) }}
{{ item.ProviderName }} responded to this review
{{ getLongDate(item.ProviderResponseDate) }}
{{ results.length }} out of {{ totalResultsCount }} reviews


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


Mobile Navigation