Professional Telephone Skills
Hamilton Mercer
Summary
- CPD Certification - Free
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Overview
How individuals conduct themselves on the telephone reflects an organisation’s professionalism.
Hamilton Mercer’s Service Methodologies™ assist learners in enhancing their telephone etiquette and structuring their interactions, enabling them to lead conversations with confidence.
Certificates
CPD Certification
Digital certificate - Included
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
CPD
Description
Learning Objectives
Upon completing this course learners will be able to:
- Create a welcoming and professional first impression, to set the desired tone for the conversation.
- Structure and lead conversations – keeping them on topic and timely.
- Apply best-practice telephone etiquette to create a seamless experience.
- Gather accurate information from callers, to document and share with colleagues.
- Assert themselves appropriately when handling talkative or unwanted callers.
Return on Investment
Performance outcomes include:
- Enhanced reputation and customer loyalty – perceived as true professionals.
- Increased attention to detail and highly organised approach to information/data.
- Engaged workforce – greater self-awareness, confidence and positivity.
- Uplifted behavioural consistency, internal communications and efficiency.
Key points about Hamilton Mercer’s scheduled courses:
- Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer
- Attendees complete a Pre-Course Questionnaire prior to attending the course, so we can identify your unique learning needs and provide you with a highly personalised experience
- You will receive a Personal Development Plan to complete during the course to map your progress and help embed your new skills
- You will be awarded a certificate of training on the day of training
Who is this course for?
This course is designed for individuals at all experience levels and seniority who communicate via telephone with external customers (clients / suppliers) and internal customers (colleagues / contractors).
Requirements
Learners do not require any prior qualifications to enrol on this Professional Telephone Skills Course.
Career path
The knowledge you will gain on this Telephone Skills course will help you to:
- Stand out from the competition when applying for new telephone-centric jobs
- Enhance your professional reputation among colleagues and customers
- Improve your ability to take on greater responsibilities in telephone-centric roles
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This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
