The Waiter: Professional Table Service and Etiquette course is suitable for individuals who are new to the industry or those who want to improve their existing skills. It is also ideal for restaurant owners who wish to provide training to their staff. Upon completion of the Waiter: Professional Table Service and Etiquette course, individuals will have the ability to work in a team environment, communicate effectively with customers, and deliver exceptional service.
The Waiter: Professional Table Service and Etiquette course is a valuable investment for anyone.
Here is the curriculum breakdown of this Waiter: Professional Table Service and Etiquette Course:
Module 01: Customer Service and Service Sequence
This module focuses on the importance of customer service and the service sequence in the waiter profession. It covers the principles of good customer service, how to interact with customers, and the steps to follow when serving customers.
Module 02: Equipment Handling Technique
This module provides an overview of the types of equipment used in the waiter profession and how to handle them properly. It includes practical demonstrations on how to hold cutlery, glassware, and crockery.
Module 03: Hygiene
This module emphasises the importance of hygiene in a restaurant setting. It covers the best practices for personal hygiene, the cleanliness standards for a restaurant, and how to prevent cross-contamination.
Module 04: Beverage and Tobacco
This module covers the various types of beverages and tobacco products served in a restaurant. It teaches how to prepare and serve different types of coffee, tea, and alcoholic beverages. It also covers how to present and serve tobacco products.
Module 05: Understanding Risks and Preventive Measures
This module focuses on the potential risks in a restaurant environment and how to prevent them. It covers topics such as fire safety, food poisoning, and allergen management.
Module 06: Food & Beverage Control and Selling Techniques
This module provides an overview of food and beverage control measures, including inventory management and cost control. It also teaches selling techniques to enhance customer experience and increase revenue.
Module 07: Tips and Hints for Success in the Waiter Profession
This module offers practical tips and hints to achieve success as a waiter. It includes topics such as time management, effective communication, and handling customer complaints.
