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Professional Receptionist Skills

Hamilton Mercer

Summary

Price
£395 inc VAT
Study method
Online
Duration
1 day · Self-paced
Qualification
No formal qualification
CPD
6 CPD hours / points
CPD What's this?
Certificates
  • CPD Certification - Free
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Overview

A Professional Receptionist serves as the "face of the organisation," and their interactions with visitors and colleagues reflect the organisation's culture.

Hamilton Mercer’s Methodologies™ enable receptionists to make a positive and welcoming impression while effectively managing their daily responsibilities.

Certificates

CPD Certification

Digital certificate - Included

This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.

CPD

6 CPD hours / points
Accredited by The CPD Standards Office

Description

Learning Objectives

Upon completing this course learners will be able to:

  • Create an excellent first impression when meeting and greeting visitors.
  • Demonstrate exceptional communication and customer service skills.
  • Apply a professional telephone manner when handling callers.
  • Effectively prioritise administrative duties and manage the reception area.
  • Maintain privacy and discretion in the reception area.

Return on Investment

Performance outcomes include:

  • Communicate company values effectively.
  • Enhanced reputation and customer loyalty - perceived as true professionals.
  • Engaged workforce - greater self-awareness, confidence and positivity.
  • Happier teams enjoy improved internal communications and relationships.
  • Uplifted behavioural consistency and efficiency.

Key points about Hamilton Mercer’s scheduled courses:

  • Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer
  • Attendees complete a Pre-Course Questionnaire prior to attending the course, so we can identify your unique learning needs and provide you with a highly personalised experience
  • You will complete a Personal Development Plan during the course to map your progress and help embed your new skills
  • You will be awarded a certificate of training on completion of the day

Who is this course for?

This course is designed for receptionists at all experience levels and seniority who want to learn best practice techniques and refresh their skills. It is also suitable for individuals aspiring to become receptionists or currently working in the reception or front-of-house areas.

Requirements

Learners do not require any prior qualifications to enrol on this Professional Receptionist Skills Course.

Career path

The knowledge you will gain on this professional receptionist course will help you to:

  • Succeed in reception-based roles
  • Adapt to the evolving role of the receptionist in the modern workplace
  • Transfer to a receptionist role from a non-receptionist role
  • Stand out from the competition when applying for a new job

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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