Pink Elephant EMEA Limited
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In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organisations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organisations optimally ensure measurable service delivery and management in cloud environments.
The Professional Cloud Service Manager (PCSM) course enables participants to design and deliver cloud services. This training is delivered as a 3-day classroom program. The course provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services.
Why get certified?
Boost Your Cloud Credentials and Gain a Competitive Edge
CCC’s PCSM designation is a globally recognised certification for Service Management professionals. Being PCSM-certified showcases your service management experience in a cloud environment, relevant skills and knowledge, and demonstrates you are capable to manage the various stakeholders within the enterprise.
- Suppliers, Brokers, and Carrier Management
- Cloud Service Strategy
- Federated cloud Service Desk
- Cloud Asset Transition Management
- Service Design, Assurance, Reporting, Redefinition & Retirement, Capacity Planning, Deployment and Chargeback
- Cloud Tiers and Service Management Availability
- Distributed and Federated SLA
- Cost of Quality, Acquisition, Transition and Operation in Cloud
- IaaS Service Manager
- PaaS Service Manager
- SaaS Service Manager
- Cloud Ecosystem Management
There are no formal prerequisites; however, it is recommended that participants are familiar with key cloud concepts and terminology. It is further recommended that participants are ITIL Certified.
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