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Professional Cloud Service Manager

London and Reading | 3 days of training | Includes the exam


Pink Elephant EMEA Limited

Summary

Price
£1,678 - £1,798 inc VAT
Study method
Classroom
Duration
3 Days, Full-time
Qualification
Professional Cloud Service Manager

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Location & dates

Location
Address
Pink Elephant
London Street
Reading
Berkshire
RG14PS
United Kingdom

Overview

In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organisations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organisations optimally ensure measurable service delivery and management in cloud environments.

The Professional Cloud Service Manager (PCSM) course enables participants to design and deliver cloud services. This training is delivered as a 3-day classroom program. The course provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services.

Why get certified?
Boost Your Cloud Credentials and Gain a Competitive Edge
CCC’s PCSM designation is a globally recognised certification for Service Management professionals. Being PCSM-certified showcases your service management experience in a cloud environment, relevant skills and knowledge, and demonstrates you are capable to manage the various stakeholders within the enterprise.

Qualification

Professional Cloud Service Manager
Awarded by EXIN

Description

Knowledge Objective:

  • Suppliers, Brokers, and Carrier Management
  • Cloud Service Strategy
  • Federated cloud Service Desk
  • Cloud Asset Transition Management
  • Service Design, Assurance, Reporting, Redefinition & Retirement, Capacity Planning, Deployment and Chargeback
  • Cloud Tiers and Service Management Availability
  • Distributed and Federated SLA
  • Cost of Quality, Acquisition, Transition and Operation in Cloud
  • IaaS Service Manager
  • PaaS Service Manager
  • SaaS Service Manager
  • Cloud Ecosystem Management

Requirements

There are no formal prerequisites; however, it is recommended that participants are familiar with key cloud concepts and terminology. It is further recommended that participants are ITIL Certified.

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Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

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What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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