Skip to content

Principals of Customer Service | Level 2 | Certificate

London South East Colleges


Study method
Distance learning, self-paced
Level 2 Certificate in Principles of Customer Service
Regulated qualification What's this?
Additional info
  • Tutor is available to students


To have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain however, 91% of those simply leave and never come back. The main reason for customer churn is not the price but bad customer service. Handling a business issues professionally and courteously is an essential day-to-day task.


Level 2 Certificate in Principles of Customer Service

Regulated by Ofqual


What you will learn
  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learn from feedback and promote products and services
  • Principles of Customer Service and Delivery
  • Understand Customers
  • Understand Employer Organisations
  • Achieve a nationally-recognised Level 2 Certificate in Principles Customer Service
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college
  • Improve your understanding of how to successfully handle complaints
  • Reduce the risk of complaints
Learning method

Studying via distance learning means you can choose when and where you study. We ensure you get all the support you need throughout your course in the form of a personal Tutor and a Learner Support Advisor.

Entry requirements

To qualify for a FREE Level 2 online learning course, you must:

  • You must be aged 19 years or over as at 31/08/20
  • You must have lived in the EU for the last three year
  • If you are aged 19-23, you must hold a full Level 2 qualification or above in any subject
  • If you are aged 24+ you do not need to have a qualification
  • You must not be on another funded programme i.e. an apprenticeship or another distance learning or online course
  • You must not be on another distance learning course with another training provide
  • You must currently reside in England, in a postcode outside of Greater Manchester, Liverpool City, Cambridge and Peterborough, Tees Valley, West Midlands or the North of Tyne Combined Authority NTCA).
  • An administration fee will be incurred if you withdraw from the course

Questions and answers


Currently there are no reviews for this course. Be the first to leave a review.


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.