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Presentation Skills for Customer Support Teams
SkillWise

Free PDF Certificate | Instant Access | 10 CPD Points | Lifetime Access

Summary

Price
£21 inc VAT
Study method
Online, On Demand 
Course format
18 Videos (with subtitles and transcripts) and 4 Quizzes
Duration
0.4 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

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Overview

Customer support isn’t just about solving problems — it’s about communication that builds trust. This course gives you the skills to deliver clear, engaging, and professional presentations that connect with customers and colleagues alike.

You’ll receive a certificate on completion. Learn online anytime, anywhere, with modules designed to be practical, easy to follow, and immediately useful.

You’ll cover structuring messages, storytelling, engaging delivery, and professional presence. Each skill is explained simply and ready to use in real customer support scenarios.

Here’s what you’ll get with the course:

  • Gamified interactive quizzes
  • Additional reading materials
  • Certificate on completion
  • 24/7 online access
  • Tutor support

This isn’t just training — it’s a path to confident, customer-focused communication.

Certificates

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

This course contains

Format: 18 Videos (with subtitles and transcripts) and 4 Quizzes

Duration: 0h and 24m

Course media

Description

This course focuses on clarity, engagement, and professionalism.

Instead of overwhelming theory, every module is practical. You’ll learn to structure messages, simplify technical content, engage audiences, handle interruptions, and maintain composure under pressure. You’ll gain the confidence to present solutions effectively, lead meetings, and improve customer satisfaction.

Course modules cover the following topics:

  • Laying the Foundations – presentation purpose, audience awareness, message clarity, overcoming nerves
  • Developing Engaging Content – storytelling, visuals, customer-centric messaging, personal delivery style
  • Mastering Delivery Techniques – voice, tone, body language, managing disruptions, pacing and flow
  • Building Confidence and Professionalism – practice, peer feedback, technical adaptability, continuous improvement

Additional Bonuses Included For Free With The Course:

  • Additional Reading Materials – practical examples and tips to improve presentations
  • Gamified Interactive Quizzes – test your knowledge and track progress

Learning should feel seamless. This course is more than training — it’s a guide to presenting with confidence, clarity, and professionalism in every customer-facing interaction.

Who is this course for?

  • Customer support agents aiming to communicate more effectively
  • Team leads and supervisors presenting updates or training sessions
  • Anyone in customer-facing roles who wants practical, confidence-building presentation skills

Requirements

  • No prior qualifications required
  • Internet-enabled device

Career path

This course supports growth in roles such as:

  • Customer Support Agent
  • Client Services Representative
  • Technical Support Specialist
  • Team Leader – Customer Support
  • Customer Experience Coordinator

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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