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Phone Call Etiquette
Academy for Health & Fitness

Updated 2026 | CPD Certified | 10 CPD Points | Free PDF Certificate | Tutor Support | Instant & Lifetime Access

Summary

Price
£15 inc VAT
Study method
Online, On Demand 
Course format
3 Videos (with subtitles and transcripts)
Duration
0.9 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • CPD Accredited Digital Certificate - Free
  • Reed Courses Certificate of Completion - Free
  • CPD Accredited Hard Copy Certificate - £29.99
Assessment details
  • Assessment (included in price)
Additional info
  • Tutor is available to students

Add to basket or enquire

Overview

Start Learning Today and Boost Your Skills

►►► Phone Call Etiquette Admission Gifts ◄◄

★★ FREE CPD Accredited PDF Certificate | PDF Transcript | FREE Student ID | Assessment | Lifetime Access | Enrolment Letter ★★

Mastering professional phone communication is vital in UK retail and service industries. As reports suggest, over 65% of customers judge companies by how staff handle calls. This Phone Call Etiquette course teaches learners to communicate clearly, respond confidently, and create positive impressions, helping you enhance customer satisfaction and advance your career in fast-paced customer service environments.

This Phone Call Etiquette course covers all aspects of effective phone call etiquette, from greeting customers professionally to managing enquiries and complaints. Learners will explore techniques for active listening, clear articulation, and enhancing overall call experience. By completing this course, you will gain knowledge essential for success in retail, support, and service-based roles.

Enrol in this Phone Call Etiquette course to improve your employability. Gain the confidence to manage customer interactions professionally, deliver excellent service, and progress into rewarding roles in retail, call centres, and broader customer-focused industries across the UK.

Learning Outcomes:

By completing this Phone Call Etiquette course, learners will be able to:

  • Understand fundamental principles of professional phone call etiquette effectively.
  • Demonstrate confident and clear communication during customer telephone interactions.
  • Apply active listening techniques to understand and respond accurately.
  • Handle enquiries and complaints calmly and professionally on calls.
  • Improve customer satisfaction through structured and courteous phone communication.
  • Enhance telephone interactions to support career growth in service roles.

Completing this Phone Call Etiquette course equips learners for careers in retail, hospitality, and service sectors, enabling roles in call handling, customer support, and client communications, with knowledge to deliver exceptional telephone service and strengthen career prospects across UK customer-focused industries.

Why Enrol in This Phone Call Etiquette Course?

  • Receive a FREE CPD QS Accredited Certificate upon successful completion
  • Get a free Student ID card (international delivery may incur a £10 postal charge)
  • Designed to be affordable and easy to follow
  • Fully online course with engaging learning materials
  • Lifetime access to course materials
  • 24/7 tutor support whenever you need help

Don’t miss this opportunity - enrol in the Phone Call Etiquette today and take your first step towards achieving your goals.

Certificates

Assessment details

Assessment

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

This course contains

Format: 3 Videos (with subtitles and transcripts)

Duration: 0h and 52m

Description

Boost your career prospects with the Phone Call Etiquette course today.

This Phone Call Etiquette course is designed to provide essential insights and valuable knowledge to support your career growth or personal development. With engaging content and easy-to-follow materials, you can learn with confidence at your own pace.

The Course Curriculum of Phone Call Etiquette:

  • Module 1: Fundamentals of Phone Etiquette
  • Module 2: Effective Communication in Retail Calls
  • Module 3: Enhancing Retail Call Experience

How will I receive my Phone Call Etiquette Certificate?

After finishing the course, you will be able to claim your certificate as proof of completion.

  • PDF Certificate: Free (Previously £12.99)
  • CPD QS Accredited Hard Copy Certificate: £29.99

Who is this course for?

The Phone Call Etiquette course is ideal for:

  • Learners looking to build knowledge in this area
  • Professionals seeking to enhance their skills
  • Individuals exploring career opportunities in the sector
  • Anyone interested in gaining a deeper understanding of the subject

Requirements

This Phone Call Etiquette course has no formal entry requirements. No prior experience is needed, making it suitable for both beginners and experienced learners. A device with internet access is recommended.

Career path

Completing the Phone Call Etiquette course will help you develop essential knowledge to support career opportunities in related sectors.

  • Retail Customer Service Advisor – £18,000 – £25,000
  • Customer Support Executive – £17,000 – £24,000
  • Call Centre Advisor – £16,000 – £23,000
  • Customer Experience Coordinator – £19,000 – £27,000
  • Retail Supervisor – £20,000 – £28,000

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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