Personal Assistant Training

Online Training Academy

• Section 1: Core PA Responsibilities 1:46:04

  • 1: Introduction to the Role and Responsibilities of a Personal Assistant 10:33
  • 2: Reception Duties: Managing First Impressions 14:09
  • 3: Telephone Etiquette and Professional Communication 10:58
  • 4: Essential Business Writing Skills 27:05
  • 5: Improving Interpersonal Communication Skills 16:12
  • 6: Delivering Outstanding Customer Service 09:54
  • 7: Organising Meetings, Conferences, and Events 17:13

• Section 2: Office Management and Administration 1:59:22

  • 8: Strengthening Organisational Skills for Efficiency 17:07
  • 9: Effective Planning, Scheduling, and Prioritising 34:18
  • 10: Record Keeping and Filing Systems Best Practices 17:28
  • 11: Managing Mail, Shipping, and Courier Services 17:07
  • 12: Handling Invoices, Petty Cash, and Expense Management 18:19
  • 13: Professionalism and Ethics in Office Administration 15:03

• Section 3: Professional Growth and Skills 1:02:24

  • 14: Representing Your Boss and Organisation with Confidence 24:05
  • 15: Mastering Time Management for Personal Assistants 23:05
  • 16: Coordinating Travel and Itinerary Arrangements 14:14
  • 17: CPD Certificate - Free 01:00

In this Personal Assistant Training course, learners will gain essential skills to excel in administrative roles. They will develop proficiency in managing meetings and conferences, handling business communications effectively through phone and writing skills, and providing excellent customer service. The course teaches organizational skills crucial for maintaining efficient workflows, including planning, scheduling, and managing petty cash and invoicing. Learners will also understand the importance of maintaining records and filing systems accurately, reflecting high standards of professionalism and ethics.

They will learn how to represent their employers professionally and manage time effectively, ensuring tasks are completed efficiently. Additionally, the course covers arranging travel and handling mail services, equipping learners with comprehensive skills needed to support executives and manage office operations smoothly.

Course Curriculum

Section 1: Core PA Responsibilities

• Module 01: Introduction to the Role and Responsibilities of a Personal Assistant
• Module 02: Reception Duties: Managing First Impressions
• Module 03: Telephone Etiquette and Professional Communication
• Module 04: Essential Business Writing Skills
• Module 05: Improving Interpersonal Communication Skills
• Module 06: Delivering Outstanding Customer Service
• Module 07: Organising Meetings, Conferences, and Events

Section 2: Office Management and Administration

• Module 08: Strengthening Organisational Skills for Efficiency
• Module 09: Effective Planning, Scheduling, and Prioritising
• Module 10: Record Keeping and Filing Systems Best Practices
• Module 11: Managing Mail, Shipping, and Courier Services
• Module 02: Handling Invoices, Petty Cash, and Expense Management
• Module 13: Professionalism and Ethics in Office Administration

Section 3: Professional Growth and Skills

• Module 14: Representing Your Boss and Organisation with Confidence
• Module 15: Mastering Time Management for Personal Assistants
• Module 16: Coordinating Travel and Itinerary Arrangements

Learning Outcomes:

• Describe the role of a Personal Assistant and Receptionist efficiently.
• Manage meetings and conferences effectively using appropriate organizational skills.
• Demonstrate proficiency in business telephone and writing etiquette.
• Apply effective communication and customer service techniques in professional settings.
• Utilize planning, scheduling, and time management skills optimally.
• Execute travel arrangements and manage record keeping with accuracy and confidentiality.

• Individuals aspiring to work as Personal Assistants or Receptionists.
• Professionals seeking to enhance their administrative and organizational skills.
• Graduates preparing for roles in business support and office management.
• Career changers interested in administrative careers in various industries.
• Anyone wanting to develop comprehensive office and administrative competencies.

• Receptionist
• Executive Assistant
• Administrative Officer
• Office Manager
• Events Coordinator
• Travel Coordinator

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