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Performance Measurement
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How to measure business performance

Summary

Price
£19 inc VAT
Study method
Online, On Demand 
Duration
1.5 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed courses certificate of completion - Free

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Overview

Learn how to develop a framework of performance measures throughout your organisation, how to analyse and present performance data, and how to maximize valuable information about your organisation’s processes and activities.

Certificates

Curriculum

1
section
14
lectures
1h 29m
total

    • 1: Welcome to the Course 00:59
    • 2: Course Introduction and Agenda 01:36
    • 3: Why do we Measure Performance? 11:10
    • 4: Linking Performance Measures 08:49
    • 5: Example Linkage Chart 05:47
    • 6: What Makes a Good Measure? 06:54
    • 7: Interpreting Performance Data 11:32
    • 8: Performance Data Example 09:30
    • 9: Strategies to Deal with Variation 03:45
    • 10: Embedding KPIs in the Organisation 04:44
    • 11: Final Thoughts on Performance Measurement 03:10
    • 12: Performance Measurement Exercise 07:46
    • 13: Test Your Understanding 11:30
    • 14: Course Wrap-Up & Thank You 00:56

Description

Performance measurement is the act of monitoring progress towards specified objectives. It has two main purposes:

  1. To monitor progress towards goals
  2. To guide improvement activity where performance is not meeting the goals

Performance measures are like the mileposts on the path towards our goals. They tell us how far we have come; how far we still have to go; and whether, indeed, we are going in the right direction.

But performance measurement is not easy. Choosing inappropriate measures can result in unintended consequences, with detrimental outcomes. At the same time, the outputs of many processes are intangible and difficult to measure.

The only solution is to take a structured approach to the design of performance measures that involves stakeholders, customers and users to clearly define agreed outcomes, and then measure performance against those outcomes.

This course provides a structure that you can use to develop a framework of performance measures throughout your organisation. The course also covers how to analyse and present performance data in order to reveal valuable information about the behaviour of the organisation’s processes and activities. And the course covers ways of engaging employees with the measures and working towards business improvement.

What Students will Learn

  • Why we Measure Performance
  • The Benefits of Performance Measurement
  • The Dangers of Targets
  • The Three levels of Performance Measurement
  • The Performance Measurement Linkage Chart
  • What makes a Good Measure
  • A Starter Set of Performance Measures
  • The Voice of the Process versus the Voice of the Customer
  • The Nature of Variation
  • Displaying Performance Data
  • The Shewhart Individuals Control Chart
  • Strategies for Dealing with Variation
  • The Relationship between Process Behaviour and Cost
  • Engaging your People in Performance Measurement

Who is this course for?

Accountants and finance professionals

Business managers

Students of business management

Requirements

There are no pre-course requirements

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

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An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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