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Patient Customer Service for Healthcare Professionals
Janets

Super Saving Deal !! FREE PDF Certificate | Diploma Training | Advance Learning Materials | Expert Support

Summary

Price
£19 inc VAT
Study method
Online
Duration
7 hours · Self-paced
Access to content
1 year
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Assessment details
  • Multiple Choice Questions (MCQ)/Assignment (included in price)
Additional info
  • Tutor is available to students

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Overview

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With patient experience now a central focus in UK healthcare, effective customer service has become as important as clinical care. NHS trusts and private providers alike are investing in patient satisfaction, driving a 22% increase in demand for healthcare professionals with strong communication and service skills. In today’s care environments, empathy, clarity, and responsiveness are essential for building trust and improving outcomes.

This course is ideal for nurses, receptionists, healthcare assistants, practice managers, and anyone working in patient-facing roles. It supports career development in roles such as Patient Liaison Officer, Medical Receptionist, Healthcare Support Worker, or Clinic Coordinator. UK salaries in these roles range from £21,000 to £35,000, with experienced professionals and team leads earning up to £40,000–£50,000+ depending on setting.

Learners will gain vital skills in handling patient queries, managing complaints with compassion, navigating difficult conversations, and ensuring clear, supportive communication across all touchpoints. Enrol now to elevate your service approach—where every interaction matters and your words help shape the patient’s journey.

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What You Get Out Of Studying With Janets

  • Free PDF certificate upon successful completion of the course
  • Full one-year access to course materials
  • Instant assessment results
  • Full tutor support available from Monday to Friday
  • Study the course at your own pace
  • Accessible, informative modules taught by expert instructors
  • Get 24/7 help or advice from our email and live chat teams with the training
  • Study at your own time through your computer, tablet or mobile device
  • Improve your chance of gaining valuable skills by completing the course

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Assessment details

Multiple Choice Questions (MCQ)/Assignment

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

The course is delivered through Janets’ online learning platform. The Patient Customer Service for Healthcare Professionals has no formal teaching deadlines, meaning you are free to complete the course at your own pace.

Method of Assessment

To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course.

After successfully passing the course exam, you will be able to apply for a certificate as proof of your expertise.

Certification

All students who successfully complete the course can instantly download their free e-certificate. You can also purchase a hard copy of the certificate, which will be delivered by post for £9.99.

Who is this course for?

Thecourse is ideal for those who are interested or already working in this sector.

Requirements

No prior qualifications are needed for Learners to enrol on this course.

Career path

This Patient Customer Service for Healthcare Professionals course will assist you to get your desired job in the relevant field. The course will also progress your career, regardless of your present job status.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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