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Outbound Telephone Sales

Cosensa

Summary

Price
£414 inc VAT
Finance options

We accept all major credit and debit cards.
Study method
Classroom
Duration
1 day · Part-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Location & dates

Location

Address
Chapel Street
ABERDEEN
Aberdeenshire
AB101SQ
United Kingdom
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Address
Adelaide House
Falcon Road
BELFAST
County Antrim
BT126SJ
United Kingdom
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Address
Lauriston Place
EDINBURGH
Midlothian
EH39DE
United Kingdom
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Address
Pitt Street
GLASGOW
Lanarkshire
G24DT
United Kingdom
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Overview

The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning techniques and identify selling opportunities and act upon them appropriately. Delegates discuss and put into practice, with simulated role-play, up-to-date techniques required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques.

Description

By the end of this course each delegate will be able to:

  • Understand and describe the sales process (cycle)
  • Describe and use a simple telesales structure
  • Use simple communication skills to gather information and gain commitment
  • Recognise and respond to buying signals
  • Describe the structure for overcoming objections
  • Understand the importance of relationship selling on the phone
  • Enhance their company's image by dealing professionally with incoming calls
  • Understand the difference between selling an appointment and selling a product or service on the phone
  • Ask for an appointment with confidence

Additional information

This course adopts a highly pro-active approach to selling your organisation and it's products or services over the phone. The trainer will help each delegate understand how to control each sales call and take confidence in their role. Effective techniques in dealing with 'gate-keepers', overcoming objections and building rapport are all explored and practiced using role-play scenarios.

Trainers background

The trainer for this course has extensive experience in design and delivery of sales related training programmes. They have been successfully delivering training to both public and private sector organisations for over twelve years and previously held a number of senior sales positions in variety of industries.

Who is this course for?

Employees who make appointments or discuss business opportunities with customers on the phone.

Questions and answers

Certificates

Certificate of completion

Digital certificate - Included

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Sales, Sales management, Management