Outbound Telephone Sales (London)
Cosensa
Summary
We accept all major credit and debit cards.
- Certificate of completion - Free
- Tutor is available to students
Location & dates
Central London
London
WC1N1HT
United Kingdom
Overview
The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning techniques and identify selling opportunities and act upon them appropriately. Delegates discuss and put into practice, with simulated role-play, up-to-date techniques required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques.
Description
By the end of this course each delegate will be able to:
- Understand and describe the sales process (cycle)
- Describe and use a simple telesales structure
- Use simple communication skills to gather information and gain commitment
- Recognise and respond to buying signals
- Describe the structure for overcoming objections
- Understand the importance of relationship selling on the phone
- Enhance their company's image by dealing professionally with incoming calls
- Understand the difference between selling an appointment and selling a product or service on the phone
- Ask for an appointment with confidence
Additional information
This course adopts a highly pro-active approach to selling your organisation and it's products or services over the phone. The trainer will help each delegate understand how to control each sales call and take confidence in their role. Effective techniques in dealing with 'gate-keepers', overcoming objections and building rapport are all explored and practiced using role-play scenarios.
Trainers background
The trainer for this course has extensive experience in design and delivery of sales related training programmes. They have been successfully delivering training to both public and private sector organisations for over twelve years and previously held a number of senior sales positions in variety of industries.
Who is this course for?
Employees who make appointments or discuss business opportunities with customers on the phone.
Questions and answers
Certificates
Certificate of completion
Digital certificate - Included
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.