Organise Customer Service for Success with Communication Skills

Cambridge Open Academy

Certificate of Completion (PDF)

Digital certificate - Included

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99

Mock Exam & Final Exam

Included in course price

As the UK continues to lead in customer-centred industries, professionals with expertise in customer satisfaction and brand relationship are in high demand. This course delves into essential strategies to optimise customer service, using proven methods in customer relationship management and best practices for ensuring customer satisfaction. With the global shift toward digital interaction, you'll gain insights into harnessing social media as a tool to build trust and loyalty, alongside developing strong brand relationships that keep customers coming back.

The course covers the full scope of customer relationship management essentials, with insights on efficiently managing customer complaints, creating meaningful brand connections, and understanding the metrics behind customer satisfaction. By the end of this course, you'll be ready to take on roles that drive customer loyalty, making an impact within both B2B and B2C settings.

Begin your journey toward a rewarding career in customer service today by signing up for this comprehensive course!

Course Curriculum:

• Module 01: Concepts and Practices in Customer Service Delivery
• Module 02: Organise Customer Service Delivery
• Module 03: Structure of Customer Service
• Module 04: Customer Relationship Management (CRM)
• Module 05: Customer Satisfaction & Relationship with Brand
• Module 06: Monitoring and Resolution of Customers’ Complaints & Problems
• Module 07: Social Media Tools and Channels for a Business

Key Features & Benefits:

• Learn from experts in the field
• Gain a comprehensive understanding of THIS COURSE
• Cost-effective Learning
• Career advancement opportunities
• Find the proper personal balance

How it works:

• The course is delivered online, so you can access it from anywhere.
• It is self-paced, so you can work through it at your own pace.
• Lifetime access makes your learning period more flexible.

This course is ideal for individuals looking to enhance their understanding of customer service strategies and practices for those seeking a career in the customer service industry. It caters to customer service professionals, aspiring managers, entrepreneurs, and business owners who want to improve their company's customer service delivery and foster stronger customer relationships. With a comprehensive curriculum, this course offers valuable insights and practical knowledge to help you excel in various customer service roles.

Enrolling in Customer Service course is quite simple!

• No prior knowledge needed
• Compatible with any internet-enabled device, including computers, tablets, and smartphones
• Consistent learning experience
• Accessible anywhere, anytime
• No limitations on access
• Use Wi-Fi or mobile data

• Customer Service Advisor – £18,000 to £25,000 per year

• Call Centre Supervisor – £22,000 to £30,000 per year

• Customer Experience Coordinator – £24,000 to £32,000 per year

• Frontline Retail Manager – £25,000 to £35,000 per year

• Client Relationship Executive – £28,000 to £38,000 per year

• Service Operations Manager – £32,000 to £45,000 per year

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