Operations Management Level 5 Diploma

ABC Awards Endorsed Professional Certificate . Level 5 . MCQ Assessment . Tutor Support

Course Gate


£300 inc VAT
Or £50.00/mo. for 6 months... Read more
Study method
Online, self-paced
320 Hours
Access to content
Lifetime access
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

28 students purchased this course


Take steps to become a fully qualified operations manager, and ensure maximum efficiency in all areas of business with the Operations Management Level 5 Diploma. This diploma course is endorsed by ABC Awards – a regulated organisation that ensures professional, reputable certification for further education.

This operations management course is designed to help you understand the role and responsibilities of an operations manager, to equip you with the necessary skills to kickstart your career in this field. This course offers in-depth knowledge of critical topics such as supply chain management, the business process life cycle, and the Toyota Production System. Learn how to reduce waste in a construction environment with Lean methodology and discover the five critical improvement concepts to boost operational productivity.

After completing this course, you will have a sound understanding of how to manage the production process and redesign business operations to ensure high-quality projects and services.

Learning Objectives

  • Understand what operations management is and what makes you a good operations manager
  • Learn the functions and responsibilities of operations manager personnel
  • Discover useful process management techniques and strategies
  • Understand the importance of efficient supply chain management, including various components of a supply chain and the need to configure them appropriately
  • Have a better knowledge of business process life cycle, inventory management and stock control
  • Learn about quality control in operations management
  • Get a deeper understanding of the common challenges confronted in operations management
  • Understand and relate the concept of Six Sigma
  • Identify techniques for overcoming the bullwhip effect in supply chains
  • Use relevant tools and techniques to analyse quality problems


Endorsed by ABC Awards

Course media


Course Outline

Module 01: Operations Management

  • Introduction to Operations Management
  • Designing Your Organisational Structure
  • Understanding Financial Terms
  • Getting the Right People in Place
  • Getting Your Product Together
  • Building a Corporate Brand
  • Marketing Your Product
  • Selling Your Product
  • Planning for the Future
  • Goal Setting and Goal Getting
  • Succession Planning 101
  • Managing Your Money
  • Ethics 101
  • Building a Strong Customer Care Team
  • Training Employees for Success
  • Leadership Essentials

Module 02: Process Management

  • The Fundamentals of Business Process Management
  • Defining Business Process Management
  • The Business Process Life Cycle
  • The Vision Phase
  • The Design Phase
  • The Modeling Phase
  • The Execution Phase
  • The Monitoring Phase
  • The Optimising Phase

Module 03: Supply Chain Management

  • Why Supply Chain Management?
  • Customer Satisfaction
  • Improving Performance
  • Product Development
  • Three Levels of Supply Chain Management
  • Five Stages of Supply Chain Management
  • The Flows of Supply Chain Management
  • Inventory Management
  • Supply Chain Groups
  • The Customer’s Customers
  • Tracking and Monitoring
  • Supply Chain Event Management

Module 04: Gap Analysis

  • What is Gap Analysis?
  • The Gap Analysis Process
  • Creating a Gap Analysis Report
  • Understanding Lean
  • The Toyota Production System
  • The Five Critical Improvement Concepts
  • Understanding Value with the Kano Model
  • Types of Waste
  • Creating a Lean Enterprise
  • The PDSA Cycle
  • Using the R-DMAIC-S Model
  • Lean Thinking Tools
  • Kaizen Events
  • Data Gathering and Mapping
  • Defining Continuous Improvement
  • Plus much more

Module 05: Planning and Sourcing Operations

  • Demand Forecasting and Planning
  • Forecasting Methods
  • Aggregate Planning
  • Product Pricing
  • Relationship of Cost Structure to Pricing
  • Procurement
  • Credit and Collections
  • Implement Credit and Collections Practices
  • Manage Credit Risk

Module 06: Purchasing and Procurement Management

  • Basics of Purchasing and Procurement Management
  • Procurement vs Purchasing: The Differences
  • The Five Rights of Purchasing
  • Purchase and Post Purchase Behaviour
  • Six Categories of Cost
  • Cost vs Price Analysis
  • Key Negotiation Techniques
  • Collaboration Techniques
  • The Learning Curve
  • Purchasing Through RFP’s and Tenders
  • Supplier Relationship Management
  • Procurement’s Role in the Organisation
  • The Role of Cross-Functional Teams
  • E-Procurement Systems and Tools of the Trade
  • Plus much more

Module 07: Six Sigma Basics

  • Six Sigma Basics
  • Check Sheets and Flowcharts
  • Scatter Diagrams and Histograms
  • Pareto Analysis, Control Charts and Cause-and-Effect Diagrams
  • Management Tools for Generating Ideas
  • Six Sigma Continuous Improvement project
  • Customer relationships
  • Customer Feedback

Module 08: Inventory Management

  • What is Inventory?
  • Types of Inventory
  • Key Players
  • Setting up the Warehouse
  • What Makes a Good Inventory Management System?
  • The Warehouse Inventory Cycle
  • Identifying Demand
  • The Receiving Process
  • Validating Inventory
  • The Put-Away Process
  • Maintaining Inventory Accuracy
  • The Outbound Process
  • Industry Trends

Module 09: Project Management

  • What is Project Management?
  • The Project Management Body of Knowledge (PMBOK)
  • The Five Process Groups
  • Setting a SMART Project Goal
  • Completing the Project Charter
  • Managing Expectations
  • Building the Work Breakdown Structure
  • Creating a Risk Management Plan
  • Creating a Communication Plan
  • Planning Tools
  • Executing the Project
  • Monitoring Project Progress
  • Triple Constraint Reduction Methods
  • Monitoring Risks
  • Learning from Project Challenges
  • Plus much more

Module 10: Quality Management

  • Concept of Quality
  • Key Terms
  • Customer Input
  • Plan Quality
  • Design of Experiments
  • Quality Control
  • Control Charts
  • Sampling
  • Six Sigma
  • The 6 Six Sigma Challenges

Module 11: Risk Assessment and Management

  • Defining Risk and Risk Management
  • Establishing Risk Management Context
  • Risk Management Activities
  • A Risk Assessment Process
  • Identifying and Evaluating Controls
  • The Worst-Case Scenario
  • The Reporting Structure
  • Monitoring Checklist
  • A Review Checklist
  • The 6 Six Sigma Challenges


Endorsed Certificate of Achievement

At the successful completion of the course, the learners can order an endorsed certificate by paying the accreditation fee of £108. There is an additional £10 postal charge for international students.

Certificate of Completion from Course Gate

At the successful completion of the course, the learners may order the Certificate of Completion from Course Gate (soft copy) by paying only £2. For the Printed hard copy of the certificate, the learners have to pay £9. There is an additional £10 delivery charge for international students.

Who is this course for?

This endorsed diploma is designed to provide specialist knowledge of all areas of operations management for those who are at an advanced level of leadership in this field. This course will particularly benefit business owners, senior management personnel and supervisors who want to take their professional skills to the next level, or achieve a promotion. Entrepreneurs and individuals who wish to set up their own business will also benefit from the practical knowledge and in-depth information provided in this advanced training program.


  • This course is available to all learners, of all academic backgrounds.
  • Learners should be aged 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Career path

This advanced Operations Management Level 5 Diploma is suitable for business owners, entrepreneurs, supervisors and also those who want to set up their own business. Related roles in the field of operations management include:

  • Inventory Controller
  • Quality Manager
  • Inventory Planner
  • Quality Controller
  • Supply Chain Planner
  • Logistics Coordinator
  • Operations Manager

Questions and answers

No questions or answers found containing ''.

Bethany asked:

Hi there is this all online coursework? Thanks!


Dear Bethany, Good morning. Yes, the course is completely online-based. Thanks

This was helpful. Thank you for your feedback.

Scarlett Thompson asked:

Can I do this course on my own time?


Dear Scarlett, Good afternoon. You will get lifetime access to the course after purchasing, and you can complete it anytime. You can study the course at a convenient time. Thanks

This was helpful. Thank you for your feedback.


Currently there are no reviews for this course. Be the first to leave a review.


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


Mobile Navigation