Operations Management Essentials: Systems, Processes & People

EDURISE

Operations Leadership Simulation & Team Performance Review

Included in course price

• Intro 01:38

  • 1: Operations Management 01:38

• Video Material 1:07:05

  • 2: Module 1 Developing a Strategy for Facilities Management 07:29
  • 3: Module 2 Facilities Planning 07:34
  • 4: Module 3 Vendor Management & Outsourcing 09:03
  • 5: Managing Risk 08:39
  • 6: Module 5 Health, Safety, Environment, and UK Law 08:56
  • 7: Module 6 Understanding Supply Chain Management 08:40
  • 8: Module 7 Understanding Project Management 08:02
  • 9: Module 8 Understanding Risk Management 08:42

• PDF Material 35:00

  • 10: Module 1_ Developing a Strategy for Facilities Management 03:00
  • 11: Module 2_ Facilities Planning 04:00
  • 12: Module 3_ Vendor Management & Outsourcing 04:00
  • 13: Module 4_ Managing Risk 04:00
  • 14: Module 5_ Health, Safety, Environment, and UK Law 04:00
  • 15: Module 6_ Understanding Supply Chain Management 04:00
  • 16: Module 7_ Understanding Project Management 04:00
  • 17: Module 8_ Understanding Risk Management 04:00
  • 18: MCQs 04:00
  • 19: Operational Strategy and Risk Leadership Report -

• Bonus Material 19:27

  • 20: Podcast (5) 16:27
  • 21: MCQs 03:00

This comprehensive course provides a structured and in-depth exploration of operations management, preparing learners to lead, optimise, and future-proof complex operational systems. Through eight progressive modules, participants are equipped with the knowledge, tools, and practical frameworks needed to align facilities and operations with strategic business objectives. The course is ideal for professionals working in facilities management, operations leadership, or project and risk management roles across both public and private sectors.

Module 1: Developing a Strategy for Facilities Management
The course opens with an exploration of the strategic role of facilities management in supporting organisational performance. Participants examine how the function has evolved beyond basic maintenance to become a driver of productivity, cost-efficiency, and employee well-being. This module introduces techniques for aligning facilities planning with business goals, including space utilisation, capital budgeting, and sustainability strategies. Learners also develop skills in business continuity planning and key performance measurement.

Module 2: Facilities Planning
Building on strategic alignment, this module focuses on space planning, layout optimisation, and resource forecasting. Learners are introduced to flexible workspace models, ergonomic design principles, and forecasting tools like scenario planning and predictive analytics. The module also covers lifecycle asset management, from preventive maintenance to upgrade planning, and teaches cost control strategies such as budgeting, value engineering, and financial oversight for large-scale facilities operations.

Module 3: Vendor Management and Outsourcing
As modern operations increasingly depend on third-party providers, this module equips learners with skills to effectively manage vendors and outsourcing relationships. It covers criteria for vendor selection, audit and performance assessment techniques, and contract negotiation best practices. Learners explore service level agreements (SLAs), KPIs, and risk mitigation strategies. Outsourcing is analysed from both operational and strategic perspectives, focusing on governance, compliance, and partnership development.

Module 4: Managing Risk
Risk is an inherent part of operations, and this module introduces frameworks and tools for identifying, evaluating, and mitigating risks. It covers qualitative and quantitative assessment methods, such as SWOT analysis, risk matrices, and scoring systems. Learners explore crisis management planning, emergency response protocols, and compliance with regulatory frameworks. The module also teaches how to create and implement effective compliance management systems and how to monitor and report risk trends.

Module 5: Health, Safety, Environment, and UK Law
With an emphasis on legal and regulatory responsibilities, this module examines the UK’s health and safety legislation, particularly the Health and Safety at Work Act 1974 and the Environmental Protection Act 1990. Learners are guided through the implementation of safety policies, workplace audits, incident prevention techniques, and environmental management systems (EMS) aligned with ISO 14001. The module highlights the legal accountability of facilities managers and the importance of documentation, training, and transparent safety cultures.

Module 6: Understanding Supply Chain Management
Operations leaders must understand the entire value chain. This module delves into the fundamentals of supply chain management, including procurement, logistics, inventory control, and distribution planning. Learners study technologies such as ERP systems, predictive analytics, and inventory tracking solutions to improve efficiency and resilience. Topics such as supplier relationship management, risk mitigation, and enhancing supply chain agility are covered to help organisations respond to disruptions and evolving customer needs.

Module 7: Understanding Project Management
Effective project execution is a core skill for any operations leader. This module teaches planning, scheduling, scope control, budgeting, and stakeholder engagement using tools like Gantt charts, PERT, and Earned Value Management (EVM). Learners also explore performance measurement, communication strategies, and quality assurance. Risk management within projects is emphasised, enabling participants to anticipate challenges and respond proactively to ensure successful delivery.

Module 8: Understanding Risk Management
Expanding upon earlier risk-related concepts, this capstone module presents a full-cycle approach to enterprise risk management. Topics include the principles of risk-aware culture, ISO 31000 and COSO frameworks, and advanced identification and analysis tools such as Monte Carlo simulations. Learners build strategic risk response plans, implement controls, engage stakeholders in decision-making, and establish monitoring and feedback mechanisms. Continuous improvement and stakeholder trust are highlighted as key outcomes of mature risk practices.

Additional Features and Learning Outcomes:
Throughout the course, participants will:

• Apply theoretical knowledge through practical case studies and real-world examples.

• Use templates, dashboards, and planning tools used in modern facilities and project management.

• Understand cross-functional collaboration between operations, finance, legal, HR, and technical teams.

• Develop leadership, negotiation, and communication skills critical for vendor and stakeholder management.

• Receive guidance on aligning operational excellence with ESG (Environmental, Social, Governance) goals.

By the end of the program, learners will be equipped to lead in complex, high-risk environments with confidence and strategic foresight. The course builds a versatile operations professional—capable of navigating change, implementing best practices, and delivering measurable value across all aspects of operations and facilities management.

1. Aspiring Operations Managers

   • Professionals looking to move into operations, facilities, or supply chain management roles.

   • Individuals aiming to build a career in strategic operations leadership.

2. Current Operations or Facilities Managers

   • Those already working in operations, project, or facilities roles who want to upskill, formalise knowledge, or advance into senior positions.

3. Project Managers & Team Leaders

   • Professionals responsible for planning, executing, or overseeing operational projects, especially within infrastructure, logistics, or service delivery environments.

4. Health, Safety & Compliance Coordinators

   • Individuals involved in workplace safety, environmental compliance, or regulatory risk management seeking structured training in operational frameworks.

5. Procurement & Supply Chain Professionals

   • Team members managing vendors, contracts, logistics, or inventory who want to enhance their capabilities in strategic sourcing and risk mitigation.

6. Business Owners and Entrepreneurs

   • Especially those running facilities, logistics, or service-based businesses who need practical operational control and planning knowledge.

7. Public Sector & Corporate Leaders

   • Mid-to-senior level professionals in local councils, utilities, education, or corporate sectors seeking to lead large-scale operational teams or projects.

Graduates can pursue roles such as Operations Manager, Facilities Manager, Project Lead, Supply Chain Coordinator, or Compliance Officer. Salaries typically range from £35,000 to £65,000+ annually in the UK, with senior roles and specialised sectors reaching £80,000+, depending on experience and industry.

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