Operations Management - Enterprise Resources Planning & Metrics

This course introduces users to the theory and applications of enterprise resource planning and operational systems and processes. A range of business decision analytics is covered in the course that has as their goal, optimizing economical use of resources and maximizing productivity and efficiency in the firm. Drawing on the recognizable tools, information technology and methods of operations management students will develop an understanding of enterprise planning, analytic models, deterministic methods of analysis, and scrutiny of results. Upon completion of this course, users will understand the importance of examining and determining applicable information and determine preferred operational strategies for improvement. The consequences to the organisation and stakeholders of making improvements and changes are also considered.

Reed courses certificate of completion

Digital certificate - Included

Certificate of completion

Digital certificate - £3

• Course Text 1:26:00

  • 1: Course Text 1:26:00

• Unit 1: Operations of an Economic Entity: Enterprise Resource Planning 17:05

  • 2: Lecture 1.1: Operations of an Economic Entity: Enterprise Resource Planning Preview 03:12
  • 3: Lecture 1.2: The Hierarchical Perspective Preview 02:02
  • 4: Lecture 1.3: Enterprise Resource Planning ERP Preview 01:18
  • 5: Lecture 1.4: Technology's Role in Business 03:23
  • 6: Lecture 1.5: Types of Information Systems 03:12
  • 7: Lecture 1.6: Interrelations Between Systems 00:50
  • 8: Lecture 1.7: Functional IT Systems 01:08
  • 9: Knowledge Quiz 1 02:00

• Unit 2: Entrepreneurship Creativity & Innovation 34:44

  • 10: Lecture 2.1: Enterprise Resource Planning: External Priorities 01:47
  • 11: Lecture 2.2: Why ERP? 01:55
  • 12: Lecture 2.3: Overall Implementation Requisites for ERP 02:10
  • 13: Lecture 2.4: Challenges of ERP Implementation in Business 01:56
  • 14: Lecture 2.5: Senior and Project Management 02:41
  • 15: Lecture 2.6: Critical Factors for Successful ERP Implementation 06:36
  • 16: Lecture 2.7: Implementation Steps 03:24
  • 17: Lecture 2.8: ERP: Integration and Supply Chain Support 01:47
  • 18: Lecture 2.9: Web Services Integration Options 01:54
  • 19: Lecture 2.10: Market Information and Sales Orders 02:04
  • 20: Lecture 2.11: Benefits of the Marketing Information System 02:16
  • 21: Lecture 2.12: Customer Relationship Management 02:26
  • 22: Lecture 2.13: Customer Relationship Management Functions 01:48
  • 23: Knowledge Quiz 2 02:00

• Unit 3: Enterprise Resource Planning: Internal Priorities 17:26

  • 24: Lecture 3.1: ERP: HR Planning and Utilization 02:30
  • 25: Lecture 3.2: What is an HRIS? 04:36
  • 26: Lecture 3.3: ERP: Electronic Commerce - Accounting System Interface 03:50
  • 27: Lecture 3.4: E-Commerce Supply Chain Management Solutions 04:10
  • 28: Lecture 3.5: Problems in ERP and E-Commerce Integration 01:20
  • 29: Knowledge Quiz 3 01:00

• Unit 4: Operational Indicator, KPI's & Metrics 29:16

  • 30: Lecture 4.1: Operational Indicator, KPI's and Metrics 02:48
  • 31: Lecture 4.2: What is Metrics? 01:24
  • 32: Lecture 4.3: Need for Metrics in Testing and Quality Analysis 00:56
  • 33: Lecture 4.4: Metrics Continued 03:53
  • 34: Lecture 4.5: What are Quality Metrics 03:29
  • 35: Lecture 4.6: Tips of Selection of Quality Metrics 01:52
  • 36: Lecture 4.7: Lead, Spot & Lagged Indicators - Drive, Monitor & Report Indicators 05:21
  • 37: Lecture 4.8: Lean Manufacturing and Agility 04:55
  • 38: Lecture 4.9: Quantitative vs. Qualitative Indicators and Measurement Scope 01:38
  • 39: Knowledge Quiz 4 03:00

• Unit 5: Measurement and Presentation Tools 28:55

  • 40: Lecture 5.1: Measurement and Presentation Tools 02:17
  • 41: Lecture 5.2: Mechanisms of Success 03:10
  • 42: Lecture 5.3: Monitoring, Evaluation and Reporting 04:57
  • 43: Lecture 5.4: Balanced Scorecard Perspectives 04:20
  • 44: Lecture 5.5: Strategy Mapping 03:02
  • 45: Lecture 5.6: Balanced Scorecards vs. Dashboards 03:33
  • 46: Lecture 5.7: Metrics Measurements: IT Systems in ERP 03:36
  • 47: Knowledge Quiz 5 04:00

Upon the completion of this course, users will be able to:
• Understand and analyse the key concepts in operations management, resource planning, application systems, operations management process tools and frameworks to improve core business processes.
• Analyse and evaluate the role of enterprise resource planning as core to successful operations, and how operational practices contribute to the efficient operations in both service and manufacturing environments.
• Investigate and analyse the core business processes of an organization’s internal and external supply chain interactions to create high-quality outcomes.
• Appraise the use of operations resource planning, modelling and analytical tools to recommend solutions to operational problems.
• Critically evaluate and synthesize information from a wide range of sources to determine research skills, and demonstrate the capacity to document the outcomes in process management with sound analysis and recommendations.

• Business Managers
• Students
• Self Employed Individuals
• Start-up Companies
• Executives
• Entrepreneurs

• No prerequisites.
• No materials distributed.
• No formal assessments required.

• Administrator
• Business Development Officer
• Consultant
• Government Officer
• Manager
• Operations Manager
• Project Manager

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