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Operational Support & Analysis (OSA) - ITIL® Official Exam

TIL® IntermediateFree Scrum and Agile Essentials course| Tutor support


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Summary

Price
Save 54%
£229 inc VAT (was £499)
Offer ends 18 June 2021
Study method
Online, self-paced
Duration
365 days
Access to content
365 days
Certification
ITIL V3 Intermediate: Operational Support and Analysis
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price

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Overview

Operational Support & Analysis (OSA) - ITIL® Official Exam

Register for any Operational Support & Analysis (OSA) - ITIL® Official Exam, and gain free access to the Scrum and Agile Essentials course and have 12 CPD hours added to your Portfolio.

Do you want a globally recognised exam certificate that could pave way for your employment or career progression within the IT operations and analysis industry? Then this official exam in ITIL Operational Support & Analysis official exam might just be the qualification you need! This esteemed qualification is one of the certificates in the ITIL scheme and will test your knowledge in operational support and analysis, service operation processes and event, request, incident and application management.


You can now take this exam at a reasonable price through us, complete with the vouchers needed for the ITIL Operational Support and Analysis exam. All this exam requires you to have is a certificate in ITIL foundation course, and watch how this exam brings you out as a skilled professional, all at our limited time discount prices. With this exam certificate in your resume, you can successfully demonstrate your expertise in operational support and analysis to develop and implement integrated best practice processes.

"ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved."

Certification

ITIL V3 Intermediate: Operational Support and Analysis

Course media

Description

Learning Outcomes

  • Gain an understanding of how OSA brings to the organisation in supporting the service lifecycle.
  • Focus on incident management and restoring operations back to normal aligned with agreed service levels.
  • Learn how to manage request for services ensuring there is quick and effective access which organisational staff can use to improve productivity.
  • Understand access management to grant authorised users to be able to use a service that is significant to the management within an IT infrastructure.
  • Learn the principles and purposes of service operation.

** Free Scrum and Agile Essentials Course + FREE e-certificate **

1: What Is Agile?

2: Agile History

3: Agile Manifesto

4: Agile Principles

5: Agile Characteristics

6: Advantages of Agile

7: Agile and Its Relevance to Digitalization

8: Examples of Agile Projects

9: The Scrum Methodology

10: Scrum Roles

11: Scrum Features

12: Why Scrum?

13: The Scrum Process

14: Plan and Estimate

15: The Daily Stand Up

16: Sprint Review

17: Sprint Retrospective

18: Sprint Demo

19: Sprint Release Process

20: Project Vision

21: Scrum Master and Stakeholders

22: Epics in Scrums

23: User Stories

24: Creating a Prioritized Backlog

25: Release Planning

26: Scrum Framework

27: Scrum of Scrums

28: Sprint Demo

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

At the end of the ITIL Intermediate: Operational Support & Analysis course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Certification

Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Operational Support & Analysis.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Who is this course for?

  • The course is aimed at IT Operations Manager.
  • Database Administrator
  • Availability Manager
  • Problem Manager
  • Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.

Requirements

  • The course requires that learners have an understanding of the ITIL Foundation course.

Career path

  • T Operations Manager – (average UK yearly salary: £45,428)
  • IT Security Manager – (average UK yearly salary: £50,473)
  • Database Administrator – (average UK yearly salary: £29,960)
  • Configuration Manager – (average UK yearly salary: £37,654)
  • IT Project Manager – (average UK yearly salary: £42,289)

Questions and answers

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.