ONLINE Executive Office Skills course ONLY £19
Metro-Academy
Summary
- Tutor is available to students
Overview
Certificate
Upon successful completion of this course, students will be awarded a Certificate of Achievement. This should help validate their learning experience and skill, and can be used as a resume builder.
This Course Covers the Following
-Introduction To Executive Office Skills
-Face To Face Contact
-Dealing With ‘Awkward’ Customers
-What Makes A Customer ‘Awkward’?
-What is Disability>
-How Should You Deal With An Impatient Customer?
-Dealing With Complaints
-Definition : Administration
-Work Cycle
-Effective Recruitment
-Where To Advertise
-Employment Agencies
-When To Advertise
-Managing Projects
-Defining A Project
-Work Breakdown Structure
-Additions To Typing Resource Centre
-Choosing Your Team
-Setting Out Requirements
-Effective Communication
-Body Language
-Power of Appearance
-How to Effectively Use Language
-Listening Skills
-Letter Writing
-Training Admins
-The Training Cycle
-Planning Training
-Preparing Course Materials
-Training Methods
Description
In ordert to be successful in any given field an individual has to understand the skills necessary to accomplish tasks to be fulfilled. Every role in an organization poses many differenet challenges and it is best to take the step to gain a full understanding of the tasks and possible challenges to be ready or better yet be equipped with skills in knowing how to prevent or minimise problems.
Communicating effectively is essential in any organization it is one of the key skills of an executive officer, other responsibilities entails providing executive and administrative support. The executive officer position requires high responsibility levels.
At the end of this course, students shall learn how to:
(1) understand executive office skills;
(2) be familiar with administration;
(3) manage projects;
(4) communicate effectively; and
(5) train admins.
To achieve these goals, this course shall make use of interactive materials to present the concepts of the topics to be discussed. Assessments shall be done after the entire course to check for knowledge retention and understanding.
Executive office skills also includes preparing and organizing reports, letters, presentations and other office documents, in an event that there will be conflicting priorities, another key skill to develop is to be able to multitask and balance those duties to make sure that deadlines especially for key projects will be met.
This course does not work on Tablets and Mobile Phones.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
