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Online Dispute Resolution

Data Law Limited


£72 inc VAT
Or £24.00/mo. for 3 months...
Study method
Online, self-paced
1 hour
No formal qualification
Additional info
  • Tutor is available to students

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Learning Outcomes

  • On completion of this course you will have a greater understanding of the following: The Objective of the New Directive Purpose & Scope of the New Directive on Alternative Dispute Resolution (ADR) for Consumer Disputes ADR Entities ADR Entities (Art. 5) Ability to Refuse to Deal with a Dispute (Art. 5.4) Transparency (Art. 7) ADR Procedures Effectiveness Fairness in Procedures Solutions Liberty (Art. 10) Legality (Art. 11) Information & Cooperation General Matters Competent Authorities Penalties Reports Regulation No. 524/2013 On Online Dispute Resolution for Consumers Purpose and Scope The ODR Platform Testing (Art. 6) Contact Points (Art. 7) Complaints (Art. 8 & 9) Resolution (Art. 10) Consumer Information Penalties (Art. 18) Reports Entry into Force

What is the target audience?

  • All Litigators


Online dispute resolution (ODR) is a type of alternative dispute resolution (ADR) which uses technologies to facilitate the resolution of disputes between parties. Like all mediation it principally involves negotiation, mediation and arbitration or a combination of all 3 methods.

ODR can be applied to a range of disputes; both personal and business. This course, delivered by experienced lecturer Daniel Williams, will examine the various uses for ODR; particularly in respect of customer purchases which has seen the greatest growth, and thereby advancement, in this area.

In addition, this course will also ensure that viewers are aware of the impact which ODR may have on them and their practices in the future.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.