Office Skills and Receptionist

Office Skills & Receptionist Diploma

This Diploma course allows you to enhance your office administration & reception skills and prove to employers and recruiters that you’re able to provide office administration, reception, and management and secretary duties to the highest standards. With flexible study times of online learning, apply today to easily gain the skills needed to be a successful Receptionist, Office admin, Office manage, Administrative assistant or Secretary and begin to start a good career.

This course is high demanded and has many advantages for your career life. The biggest advantage is this training will cover your computer skills including working with Microsoft Office, writing administrative documents, data entry, the basics of finance and human resource management skills. This will save your time, money and effort for enrolling another training programme for developing computer literacy & skills in finance.

Furthermore, this programme can develop your customer service skills (receptions skills) and teaches how to produce business documentation and communicate in a business environment such as writing business letters, memo, CV, Covering letters for CV’s, Personal statement, report, and business presentation, Preparation and face to face training to prepare you for Job interviews, Data entry, emailing and formatting documents, etc. Also, it develops your skills in managing finance and human resources, social media and other administrative tasks in an organisation.

Certainly, at the end of this programme you will be able to develop your receptionist skills, administration skills, customer service skills, ICT (Information & communication technology skills), Technical writing skills, managing finance and human resources and also learn how to gain confidence in yourself etc.

Our online programme is well designed that you feel same as you are in the classroom. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have lifetime access for 24 hours a day, 7 days a week. Effective support service, and study materials including step by step guided tutorial videos build your confidence to study well and guide you to secure your qualification.

* Free E-certificate (No additional cost for E-certificates)

Why You Should Choose Study 365

• Lifetime Access to your course.
• The price shown on Reed is for the whole course, including the final exam and free e-certificate.
• CPD and IAP accredited certificate upon successful completion
• Tutor Support available Monday – Friday

COURSE CURRICULUM

[Module 01] Developing Customer Service Skills

• Professional Receptionist Training Course Objectives
• The 90: 90 Principle to create a powerful first impression
• Hot Telephone Tips
• Dealing with difficult customers

[Module 02] Business Reports and Letter Writing

• Introduction to Business Report Writing
• Exploring Reports
• How to Prepare for Writing

[Module 03] E-Mails Writing Tips

• Introduction to Effective Email Writing
• Writing Email Messages
• Email Manners

[Module 04] Typing Speed Development

• Effective Typing

[Module 05] Tips for Speed Reading

• Tips for Speed Reading

[Module 06] Microsoft Word

• Introduction to Microsoft Word
• First Step to MS Word
• Text Editing & Formatting
• Formatting Paragraph and Pages
• Creating Styles, Themes, Number and Bullets
• Columns & Tables
• Macros and Proofing
• Sharing and Reviewing Documents
• Modify Word Document

[Module 07] Microsoft Excel

• Getting Started with Microsoft Excel
• Data Entering
• Creating Formulas and Functions
• Formatting
• IF, VLOOKUP, and Power Functions, Security & Sharing
• Data Management, Data Analysis Tools
• PivotTables & Macros

[Module 08] Microsoft Power point

• Getting Started with Microsoft PowerPoint
• Working with Presentations & Slides
• Adding Pictures & Contents to Slides
• Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
• Preparing & Delivering Speech
• Reusing and Sharing Presentations

[Module 09] Microsoft Outlook

• Getting Started with Outlook
• Adding and Connecting Accounts, Reading & Organizing Mails
• Creating and Sending Mail, Creating and Working with People
• Working with Delegates & Calendars
• Creating Tasks and Notes, Working with Outlook Data

[Module 10] Microsoft Access

• Introduction to MS Access
• Creating Tables & Setting up Properties
• Queries
• Creating Forms & Reports
• Working with Macros, Integrating Access with Office Suite
• Database Management

[Module 11] Diary Management

• Diary and Time Management with Outlook 2007
• Diary and Time Management with Outlook 2016

[Module 12] Handling Confidential Documents

[Module 13] Job functions and Description of Office Admin/ Manager

[Module 14] Successful Meeting Minutes

• Taking Minutes

[Module 15] Note Taking

• Note Taking

[Module 16] Document Proofreading

[Module 17] Appointment Booking and Arranging Interviews

• Appointment Booking and Arrange an Interview

[Module 18] Delivering Postal Mail

• Delivering Postal Mail

[Module 19] Dictating

• Dictating

[Module 20] Organising a Meeting

• Organising a Meeting

[Module 21] Data Management, Record Keeping and Filing

[Module 22] Event Planning

[Module 23] Arrange Business Travel & Accommodation

[Module 24] Bookkeeping

• Introduction to Accounting
• Financial & Managerial Accounting
• Taxes

[Module 25] Quick books for Payroll Management

• Introduction to QuickBooks
• Setting up the Employee Payroll
• Running the Payroll

[Module 26] Invoicing/Petty Cash

[Module 27] Supervising and Monitoring The Office Works

[Module 28] Time Management

• Introduction to Time Management
• Fundamentals of Productivity
• How to Use Your Calendar Effectively
• Setting up Priorities and Schedule
• Timer Budgeting

[Module 29] Motivating Employees

• Motivating Employees

[Module 30] Creating an Effective CV and Cover Letter

• How to Gather Information for Your CV
• Write your CV
• CV Writing Tips and Layouts
• Different CV Formats
• Saving a CV to Different Formats and Online CV Banks
• Finishing Your CV

Method of Assessment:

At the end of the course, learners will be required to take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successful candidates will be awarded “Diploma in Office Skills & Receptionist Training”.

Why Choose Us?

• Our courses represent outstanding value for money
• High quality e-learning study materials and mock exams.
• Each course is designed by industry experts, using an innovative interactive learning approach.
• Includes step-by-step guided videos tutorials.
• 24/7 Access to the Online Learning Portal.
• Anytime & Anywhere Learning.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.

• This course is designed for individual/groups who prefer distance learning and deal with a busy with life.
• Individuals who would like to start working as a Receptionist/ Office Administrator/ Office manager/ Administration Assistant/Secretary.
• Individuals who want to further develop their skills in advance office administration tasks such as ICT, Finance and human resources, etc.
• Experienced Office Administrative people who want to develop an understanding of IT and Administration skills including finance, human resources etc.

• This course requires no formal prerequisites and this certification is open to everyone

There are different paths in which your career could develop. You can be an office administrator, office manager, team supervisor or you can become a Personal Assistant for company director and executives or for senior management positions.

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