Office Skills - Course

Level 5 by ABC Awards | Tutor Support & Exam included | 100 CPD Credits | Free COVID-19 Course & Letter of Completion

CPD Courses


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£10 inc VAT (was £760)
Offer ends 27 October 2020
Study method
Online, self-paced
330 hours
No formal qualification
100 CPD hours / points
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

3 students purchased this course

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Office Skills - Course

Diploma of achievement in Office Skills Level 5. Additional CPD Accredited Office Skills Certificate with 100 CPD points available with no extra study.The course comes with easy to understand e-learning study materials.

Study Office Skills Level 5 for the opportunity to earn an endorsed Certificate of achievement. Discover what makes expert Office Skills the backbone of every successful organisation, with this exclusive distance learning program! Study online for an advanced Level 5 Office Skills Diploma and put your leadership skills to the test!

Office Skills is a diverse and multifaceted field, which concerns the planning, organisation, communication and supervision of essential administrative activities. Along with the successful completion of the tasks themselves, office managers oversee the individuals and teams tackling them. Office management therefore comprises various HR management, admin management, performance management and resource management duties into one dynamic role. On any given day, the office manager may be required to interview candidates for employment, delegate duties, liaise with internal and external stakeholders, order equipment and supplies, organise meetings, produce reports, deliver presentations, address workplace performance issues, handle employee grievances and so much more besides. The office manager is the all-seeing, all-knowing and all-doing head of administrative functions. For candidates with the skills and knowledge to succeed in Office Skills, career opportunities at home and abroad are limitless.

This intensive Level 5 Office Skills Diploma has been designed for ambitious candidates looking to reach the very top of the career ladder. With no prior knowledge or experience required, course content gradually introduces the duties and responsibilities of the expert office manager. Topics introduced include administrative systems, employee performance management, resource management, staff deployment, delegation of duties, time management, customer relations management, office risk management and many more besides. Study at a pace that suits your lifestyle from any location worldwide, with professional tutor support provided throughout. Enrolment is open throughout the year, so there’s no better time to get started than right now!

Sign up for this exclusive Level 5 Office Skills Diploma today and tomorrow could be yours for the taking!


Endorsed by ABC Awards


100 CPD hours / points
Accredited by The CPD Standards Office

Course media


Office Skills - Course

An endorsed Level 5 Office Skills Diploma could open the door to any number of rewarding career opportunities worldwide. Join our growing global student community and gain access to a variety of benefits including:

  • No additional costs incurred, as all course materials and study aids needed are included in the course fee as standard.
  • Every candidate is assigned a professional tutor upon enrolment, for the provision of helpful support and feedback throughout.
  • Flexible online studies to suit even the busiest lifestyles, with no time-restrictions or deadlines imposed.
  • The highest-quality course materials and learning resources, created by experienced office managers and respected academics.
  • An opportunity to take your career to the next level with an endorsed Level 5 Office Skills Diploma from a recognised awarding body!

Learning Objectives

Most organisations that employee more than a few members of staff trust office managers to oversee workforce performance and general output. Nevertheless, success in Office Skills is dependent on a dynamic range of skills and personal attributes. The objective of this course is to introduce candidates to the capabilities and characteristics of the elite office manager. Every duty, responsibility and priority is discussed at-length, priming candidates with the knowledge and confidence needed to take their careers to the next level.

Our most advanced Office Skills Diploma to date is open to enthusiastic candidates from all backgrounds, with no relevant knowledge or experience required. Expert tutor support ensures every candidate gains the maximum value from their studies, with no deadlines imposed and no geographical restrictions. Study from any location worldwide at a pace that suits you, for the chance to enrich your long-term outlook with an endorsed award.

Upon completion, learners will have examined the most important concepts and teachings at the heart of expert office management, including:

  • All key office management and admin duties
  • The features and functions of administrative systems
  • How to create and present professional reports
  • Employee performance management
  • Dealing with employee grievances and conflict
  • The importance of effective resource management
  • Customer relations management
  • Advanced time management skills
  • The benefits of proactive change management
  • Leadership skills and acumen

Course Outline

Candidates committed to their continuous professional development could benefit significantly from an endorsed Level 5 Office Skills Diploma. Each of the 10 course modules concludes with an online assessment, which your assigned tutor will mark and return with constructive feedback. Office management concepts and topics covered are as follows:

Module 1 - Basic Principles Of Administration

This module covers the following topics:

  • Role and Responsibilities of a PA / Secretary
  • Daily Routine
  • Office Supplies
  • Plus more

Module 2 - Effective Planning & Scheduling

This module covers the following topics:

  • Introduction to Work Breakdown Structure
  • Estimation Process and Aligning Resources for a Project
  • Effective Project Planning
  • Project Risk Management and Communication Plans
  • Plus more

Module 3 - Organising Meetings

This module covers the following topics:

  • Anatomy of a Meeting
  • Types of Corporate Meetings
  • Common Problems When Scheduling Meetings
  • Planning for the Conference
  • Preparing Conference Materials
  • Plus more

Module 4 - Keeping Accurate Records

This module covers the following topics:

  • How to Alphabetize for Filing and Indexing
  • Individual or Personal Names
  • File Cabinets
  • Organizing Your Computer Files
  • Using Documents Library
  • Plus more

Module 5 - Writing Business Letters

This module covers the following topics:

  • Business Documents
  • Beginning the Letter
  • Closing the Letter
  • Hyperlinks in Email Messages
  • Email Protocol for Administrative Assistants
  • HTML Format Versus Plain Text
  • What Messages Are Inappropriate for Business Email
  • Plus more

Module 6 - Other Written Communication

This module covers the following topics:

  • Reports
  • Memorandum Report
  • Report Templates
  • Editing and Proofreading
  • Electronic Revisions
  • Plus more

Module 7 - Minute Taking Only

This module covers the following topics:

  • The Role Of A Minute Taker
  • Minutes Styles & Recording Information
  • Techniques For Preparing Minutes
  • Developing Active Listening Skills
  • Developing Organizational Skills
  • Plus More

Module 8 - Telephone Skills

This module covers the following topics:

  • Telephone Usage
  • Telephone Manners
  • Telephone Etiquette Tips
  • Domestic Long-Distance Calls
  • Voice-Mail Etiquette
  • Plus more

Module 9 - Presentation Skills

This module covers the following topics:

  • Good Preparation
  • Starting and Ending Your Presentation
  • Visual Aids
  • Group Presentations
  • Plus more

Module 10 - MS Office 2016

This unit covers the following topics:

MS Word

  • Getting Started with Word
  • Identify the Components of the Word Interface
  • Microsoft Office Word 2016
  • Word Documents
  • The Word Application Window
  • The Ribbon
  • The Backstage View
  • Task Panes
  • Galleries
  • Document Views
  • Create a Word Document
  • Creating a Blank Document
  • Default Typing Options
  • Formatting Marks
  • Save Options
  • Sharing a Document
  • Preview and Print Options
  • Accessing Advanced Help Options

MS Excel

  • Getting Started with Microsoft Excel 2016
  • Identify the Elements of the Excel Interface
  • Microsoft Excel 2016
  • What are Spreadsheets, Worksheets, and Workbooks?
  • What are Columns, Rows, Cells, and Ranges?
  • The Excel Interface
  • Navigation Options
  • Creating a New Blank Workbook

MS Powerpoint

  • Modifying the PowerPoint Environment
  • Customize the User Interface
  • The PowerPoint Options Dialog Box
  • The Customize Ribbon Category
  • Customize the Quick Access Toolbar
  • Move the Quick Access Toolbar
  • The Customize Status Bar Menu
  • TOPIC B: Set PowerPoint 2016 Options
  • Save Options
  • Proofing Options
  • Advanced Options

Who is this course for?

Office Skills - Course

An endorsed Level 5 Office Skills Diploma could open the door to a wide variety career prospects at home and abroad. Examples of major employers for qualified office managers include financial organisations, universities, hospitals, central and local government offices, small and large businesses, charitable organisations, manufacturers and many more besides. For administrators and office workers in general, this course could accelerate your transition to a leadership position. For newcomers to office admin, a Level 5 Office Management Diploma could help you stand out in the eyes of employers.

Once again, we prioritise flexibility and impose no time-restrictions or deadlines whatsoever. Whatever your current lifestyle and schedule, you’re free to study at a time and pace that suit you, with full tutor support provided throughout.

Take your office admin career to the next level - get started on your Level 5 Office Skills Diploma today!


Office Skills

There is no particular entry requirement.

OPTION-I: Endorsed Certificate of Achievement from ABC Awards

At the end of the course, learner can claim an endorsed certificate by paying £120 accreditation fee+postal charges.

Certificate of course Completion

(soft copy) can be claimed for £15. If you need hard copy of this certificate you will pay £25

OPTION-II: CPD Certificate

Upon successful completion of the course, a fee is payable for a CPD Accredited Diploma in PDF format or hard copy.

CPD Accredited Diploma (PDF format)=£30

CPD Accredited Diploma (Hardcopy)=£95

Postage Charges:

National £9

International £15

Career path

Office Skills

An advanced Level 5 Office Skills could pave the way for a successful career in almost any aspect of senior admin management or HR. Typical job titles within the field of office management include the following:

  • Administrative Assistant
  • Administrative Coordinator
  • Administrative Director
  • Administrative Manager
  • Administrative Services Manager
  • Administrative Services Officer

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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