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Office Skills and Administration

TQUK-Endorsed Level 5 Diploma | Instant Certificate on MCQ Assessment | 40 CPD Points | 24x7 Access | No Hidden Charges


One Education

Summary

Price
Save 97%
£10 inc VAT (was £425)
Offer ends 26 October 2020
Study method
Online, self-paced
Duration
45 hours
Access to content
12 months
Qualification
No formal qualification
CPD
40 CPD hours / points
Achievement
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

502 students purchased this course

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Overview

No matter which industry/sector, only 1 course is enough to master all the office skills, office administration & management techniques! This TQUK-endorsed Office Skills and Administration course enables you to learn at your pace and achieve accredited certificates to move forward with your career.

This Office Skills and Administration course covers the core competencies in business writing, professional communication and organisational skills. After finishing the course, you will be amazed by the sheer excellence in managing your time and meetings. This office administration course will also significantly improve your administrative management capabilities, customer service skills and computer literacy with essential programs such as Microsoft Word, Excel, Outlook, PowerPoint and many more!

Whether you’re planning to move up to a managerial role at work, eager to get a promotion or only kickstart your professional life, this course is the perfect platform for you to flourish. On top of that, you’re getting a special discounted price to enhance your office administration and managerial skills. The discount is for a limited time, so you better hurry up!

Fundamental Skills Covered in this Office Skills and Administration Course

  • Office Administration Skills
  • Administrative & Meeting Management Skills
  • Microsoft Office Skills (Excel & Powerpoint for day-to-day office errands)
  • Organisational Skills
  • Time Management Skills
  • Effective Communication Skills with Clear Understanding of Body language
  • Business Writing Skills

Why this Office Skills and Administration Course from One Education is the favourite among professionals:

  • TQUK-endorsed & CPD-accredited certificates on successful completion of the Office Skills and Administration course
  • 24/7 access to the course for 12 months
  • No hidden fees or exam charges
  • Full Tutor support on weekdays (Monday – Friday)
  • Efficient assessment and instant results
  • Comprehensive understanding of all aspects of office administration, office management and essential office skills

Achievement

CPD

40 CPD hours / points
Accredited by CPD Accreditation Group

Course media

Description

Key Features of this Office Skills and Administration Course:

  • Popular among professionals all over the UK who have completed this course and succeeded in securing a better future with advanced learning and professional certificate.
  • All-in-one training materials so that you can improve your existing knowledge and skills in office administration and management while also learning up-to-date techniques and information.
  • Be it personal assistant, administrative personnel or management — we cover everything with our office skills and administration course designed by industry experts.
  • Fundamental skills like organising, communication, time management are discussed in-depth within this course.
  • Proper training on Microsoft Office focusing on Excel and Powerpoint is what sets this course apart from all the other courses on office skills and office administration.
  • Commonly overlooked but essential office skills to develop are covered in this exclusive office administration skills course; namely — telephone etiquette, meeting management, business writing etc.

Course Curriculum

This Office Skills and Administration course is designed with the following modules:

Module 1: Personal Assistant

  • Working with Your Manager
  • Administrative Soft Skills
  • Effective Time Management
  • Meeting Management
  • Tools of the Trade
  • Being an Effective Gatekeeper
  • Organisational Skills
  • Confidentiality Guidelines
  • Special Tasks

Module 2: Admin Support

  • Getting Organised
  • Managing Time
  • Getting It All Done On Time
  • Special Tasks
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself
  • The Team of Two
  • Taking Care of Yourself

Module 3: Administrative Management

  • Why Your Office Needs Administrative Procedures
  • Gathering the Right Tools
  • Identifying Procedures to Include
  • Top Five Procedures to Record
  • What to Include in Your Binder
  • Organising Your Binder
  • What Not to Include in the Procedure Guide
  • Share Office Procedure Guide
  • Successfully Executing the Guide

Module 4: Organisational Skills

  • Remove the Clutter
  • Prioritize
  • Scheduling Your Time
  • To-Do Lists
  • Paper and Paperless Storage
  • Organisation in Your Work Area
  • Tools to Fight Procrastination
  • Organising Your Inbox
  • Avoid the Causes of Disorganisation
  • Discipline is the Key to Stay Organised

Module 5: Telephone Etiquette

  • Aspects of Phone Etiquette
  • Using Proper Phone Language
  • Eliminate Phone Distractions
  • Inbound Calls
  • Outbound Calls
  • Handling Rude or Angry Callers
  • Handling Interoffice Calls
  • Methods of Training Employees
  • Correcting Poor Telephone Etiquette

Module 6: Business Writing

  • Working with Words
  • Constructing Sentences
  • Creating Paragraphs
  • Writing Meeting Agendas
  • Writing E-mails
  • Writing Business Letters
  • Writing Proposals
  • Writing Reports
  • Other Types of Documents
  • Proofreading and Finishing

Module 7: Time Management

  • Setting SMART Goals
  • Prioritizing Your Time
  • Planning Wisely
  • Tackling Procrastination
  • Crisis Management
  • Organising Your Workspace
  • Delegating Made Easy
  • Setting a Ritual
  • Meeting Management
  • Alternatives to Meetings

Module 8: Body Language and Effective Communication

  • Communicating with Body Language
  • Reading Body Language
  • Body Language Mistakes
  • Gender Differences
  • Nonverbal Communication
  • Facial Expressions
  • Body Language in Business
  • Lying and Body Language
  • Improve Your Body Language
  • Matching Your Words to Your Movement

Module 9: Meeting Management

  • Planning and Preparing
  • Setting up the Meeting Space
  • Electronic Options
  • Meeting Roles and Responsibilities
  • Chairing a Meeting
  • Dealing with Disruptions
  • Taking Minutes
  • Making the Most of Your Meeting

Module 10: Microsoft Excel

  • Navigate the Excel User Interface
  • Use Excel Commands
  • Create and Save a Basic Workbook
  • Enter Cell Data
  • Use Excel Help
  • Create Worksheet Formulas
  • Insert Functions
  • Reuse Formulas and Functions
  • Insert, Delete, and Adjust Cells, Columns, and Rows
  • Search for and Replace Data
  • Use Proofing and Research Tools
  • Apply Text Formats
  • Apply Number Format
  • Align Cell Contents
  • Apply Styles and Themes
  • Apply Basic Conditional Formatting
  • Create and Use Templates
  • Preview and Print a Workbook
  • Set Up the Page Layout
  • Configure Headers and Footers
  • Manage Worksheets
  • Manage Workbook and Worksheet Views
  • Manage Workbook Properties

Module 11: PowerPoint Basic

  • Customize the User Interface
  • Set PowerPoint 2016 Options
  • Modify Slide Masters and Slide Layouts
  • Add Headers and Footers
  • Modify the Notes Master and the Handout Master
  • Create SmartArt
  • Modify SmartArt
  • Write Math Equations
  • Add Audio to a Presentation
  • Add Video to a Presentation
  • Customize Animations and Transitions
  • Review a Presentation
  • Store and Share Presentations on the Web
  • Annotate a Presentation
  • Set Up a Slide Show
  • Create a Custom Slide Show
  • Add Hyperlinks and Action Buttons
  • Record a Presentation
  • Secure a Presentation
  • Broadcast a Slide Show
  • Create a Video or a CD

Method of Assessment

To assess your learning of this office administration skills course, you have to participate in an automated multiple-choice question exam. Upon successful completion, you’ll be qualified for TQUK-endorsed and CPD-accredited certificates on Office Skills and Administration.

Also, to enhance the depth of your knowledge regarding the course and further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.

Certification

CPD Certification from One Education

After completing the MCQ assessment, you will qualify for the CPD Certificate from One Education, as proof of your professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the expense of £15.

Endorsed Certification from TQUK

Upon successful completion of the MCQ assessment, learners can order their TQUK Endorsed Certification by paying an accreditation fee of £59. International students will be required to pay an additional £10 postal charge.

Who is this course for?

Anyone and everyone wishing to gain knowledge on office administration, office skills or management can benefit from this comprehensive training course. The professionally recognised certificates upon completing this office skills and administration course will be beneficial for your Resume as well as your career.

The Office Skills and Administration course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Requirements

There are no formal requirements needed for this Office Skills and Administration course. Everyone can enrol and learn all about office administration to gain all the necessary office skills of tomorrow.

The course materials are 100% online and compatible with all kinds of devices for your ease of access.

Career path

Completing this Office Skills and Administration course results in a wide range of opportunities in office administration or managerial job roles. Specifically, this course aims to boost employability in roles including:

  • Office Administrator
  • Office/Departmental Manager
  • Head of Department
  • Team Leader
  • Supervisor

The average salaries for these job roles are usually £27,000 - £50,000 per year.

Questions and answers


No questions or answers found containing ''.


Aga asked:

How much is the certificate?

Answer:

Hi Aga, After successfully completing the course, you will be able to obtain an accredited certificate. The PDF certificate will cost you £19 and the hard copy is £34. Regards, Help Desk.

This was helpful. Thank you for your feedback.

Nadia asked:

How to pass the course? Through exams or course work?

Answer:

Hi Nadia, Thanks for the question. There will be a mock and a final exam at the end of the course. You need to pass the final exam to complete the course. You need to obtain 60% mark in the exam to pass. Thanks.

This was helpful. Thank you for your feedback.

Sam asked:

Hello is the course home or office/classroom based ?

Answer:

Dear Sam, All of our courses, including this one, are completely online courses. You can do the course from anywhere you want. Thanks.

This was helpful. Thank you for your feedback.

Zoe asked:

Can you do this course on a iPad or netbook? Thank you

Answer:

Dear Zoe, Thanks for reaching out. Our site is almost all devices and browsers friendly, including the iPad. You can do the course easily from your iPad. Thanks.

This was helpful. Thank you for your feedback.

Lucy asked:

Hi, How quickly can this course be completed? Thanks

Answer:

Hi Lucy, Thanks for reaching out. The total course duration is 100 hours. However, you will have a one-year access to the course upon purchasing. Therefore, it's completely up to you, how quickly you want to complete the course. Regards, Help Desk.

This was helpful. Thank you for your feedback.

Alessandro asked:

Hi, Is there gonna be any certificates when you complete the course?

Answer:

Hi Alessandro, Yes, after completing the course you will get an accredited certificate. Thanks.

This was helpful. Thank you for your feedback.

Evan asked:

How much for the whole course and how to pay and how to apply for admission

Answer:

Hi Evan, Thanks for reaching out. The course price is £16, which includes the exams as well. You just need to purchase the course to get enrolled. Just click on 'Add to Basket' from the course page to purchase the course. You can make your payment using either PayPal or your Credit/Debit cards. Thanks Help Desk.

This was helpful. Thank you for your feedback.

Charanjit asked:

what is the maximum minimum time to complete the course

Answer:

Hello Charanjit, Thanks for your query. The course duration is 4 days and 4 hours and the course access limit will be one year. So anyone can complete the course on there own pace. Many thanks and Regards, Help Desk

This was helpful. Thank you for your feedback.

Amandine asked:

Hello, What is the average time needed to complete the course, in terms of hours?

Answer:

Hi Amandine, Thanks for the reaching out. The course duration depends entirely on the student themselves as you can study as much or little as you want and when you want. Once you register for the course you’ll have a one-year access to the course. Therefore, you can finish the course at your own pace. However, the estimated course duration is 100 hours. Thanks.

This was helpful. Thank you for your feedback.

Emanuele asked:

I am planning to start the course around May but I purchase it in January...is that ok?

Answer:

Hi Emanuele, Thanks for reaching out. Yes, you can purchase the course anytime you want. Thanks.

This was helpful. Thank you for your feedback.

Sheila asked:

what Microsoft package is used for this course? is it 2016?

Answer:

Hi Sheila, Thanks for reaching out. MS Office 2016 is used in this course. Thanks.

This was helpful. Thank you for your feedback.

Fairuz asked:

How will tutors communicate to students while studying online, and how and where are tasks handed in and assessments written ?

Answer:

Hi Fairuz, We do provide 24 x 7 online student support. If you face any issue, you can always reach us by e-mail or live chat. You can get the student support over the phone during the weekdays from 9 am to 5 pm UK time. The course is completely online, all the course materials are online as well. You can study online anytime you want. Thanks.

This was helpful. Thank you for your feedback.

Pauline asked:

If you do not pass the exam at the end of your course are you allowed to resit ? if so will you have to pay for it ?

Answer:

Hi Pauline, Thanks for reaching out. There will be a mock and a final exam at the end of the course. You can take the mock for three times and final once. If you fail in the final exam, you can reset that by paying a little additional fee every time. Thanks.

This was helpful. Thank you for your feedback.

Celia asked:

How long does this course last

Answer:

Hi Celia, Thanks for reaching out. The estimated course duration is 100 hours of continuous study. However, you will get one year access to the course and you can complete the course anytime within a year. Many thanks, Help Desk

This was helpful. Thank you for your feedback.

V asked:

When does the course end?

Answer:

Dear V, Thanks for contacting us. You will get one year access to the course after the purchase. Within this one year anytime you can complete the course. Many thanks, Help Desk

This was helpful. Thank you for your feedback.

Safiya asked:

Can you choose the timing of when you want to study the course during the day or is there a timetable you have to follow?

Answer:

Hi Safiya, Thanks for contacting. This is a self-paced online course and you will have one year access to the course after purchasing. You can study the course anytime you want. There is no fixed timed to study. Thanks.

This was helpful. Thank you for your feedback.

Cindy asked:

How long is the course for ? How many hours ?

Answer:

Hi Cindy, Thanks for the question. The estimated course duration is 100 hours of continuous study. However, you will have one year access to the course after purchasing and you can complete the course anytime within a year. Thanks.

This was helpful. Thank you for your feedback.

Chimy asked:

how can i start the learning

Answer:

Hi Chimy, You just need to purchase the course first. To purchase the course, just click on 'Add to Basket' button from the course page. Thanks.

This was helpful. Thank you for your feedback.

John asked:

Do I need any office base skills to do this course

Answer:

Dear John, Thank you for your question. The Office Skills and Administration is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Thanks

This was helpful. Thank you for your feedback.

amanda asked:

is a Chromebook compatable with this coursework

Answer:

Dear Amanda, Thank you for contacting us. The course is delivered through our online learning platform, accessible through any internet-connected device. Therefore, the Chromebook is compatible to do the course. Thanks

This was helpful. Thank you for your feedback.

Alicja asked:

Does the access time to this course expire?

Answer:

Dear Alicja, Thank you for contacting us. Once you purchase any course from us, you will have one-year access to the course and you can complete the course anytime within a year. Stay Safe Stay Healthy.

This was helpful. Thank you for your feedback.

Talya asked:

Where we have to take an exam?

Answer:

Dear Talya, Thank you for contacting us. At the end of the course, you will have a mock exam and the final exam. The entire exam will be held online. Thanks

This was helpful. Thank you for your feedback.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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